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Old 12-24-2008, 01:33 PM   #1
pajhonka
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Join Date: Dec 2008
Posts: 5
Exclamation PLEASE HELP!!!!!! Photoshop CS3/CS4 keeps crashing and I have a project due!

Hi,
Of course, as I'm in the middle of a HUGE project, Photoshop won't open. It launches and starts to scan files (it gets to plug-ins), then crashes. I have copy of CS3, which was installed (legally) through a company for whom I taught the Creative Suite to design professionals...so I don't have the installation discs. In a panic, I installed the CS4 trial, and it crashes as well. It only makes it to the "Would you like to enter a serial or use this as a demo version" dialogue before crashing. Could some kind soul out there please help? I'm kind of freaking out. Thank you!

-Kevin

Crash report:

Date/Time: 2008-12-24 13:30:31.237 -0600
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: Adobe Photoshop CS3
Path: /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/Adobe Photoshop CS3
Parent: WindowServer [63]

Version: 10.0.1 (10.0.1x20071012 [20071012.r.1644 2007/10/12:09:30:00 cutoff; r branch]) (10.0.1)

PID: 513
Thread: 4

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x92e309b9

Thread 0:
0 libSystem.B.dylib 0x9001742c getattrlist + 12
1 ...ple.CoreServices.CarbonCore 0x903af5e5 GetVolFSAttributes(VolumeInfo*, unsigned long, char const*, unsigned long, unsigned long, FSAttributeInfo*, unsigned long, unsigned long, FSVolAttributeInfo*, unsigned char*) + 553
2 ...ple.CoreServices.CarbonCore 0x903b064d VolFSMount::_getattrs(unsigned long, char const*, unsigned long, unsigned long, FSAttributeInfo*, unsigned long, unsigned char*) + 75
3 ...ple.CoreServices.CarbonCore 0x903b05d4 FSMount::getattrs(unsigned long, char const*, unsigned long, unsigned long, FSAttributeInfo*, unsigned long, unsigned char*) + 220
4 ...ple.CoreServices.CarbonCore 0x9043049d FSMakePath(short, unsigned long, char const*, unsigned long, char*) + 497
5 ...ple.CoreServices.CarbonCore 0x903b483d FSRefMakePath + 145
6 com.apple.CoreFoundation 0x902c6e72 __CFCarbonCore_FSRefMakePath + 83
7 com.apple.CoreFoundation 0x902c6ddb _CFCreateURLFromFSRef + 39
8 com.apple.CoreFoundation 0x902c6da9 CFURLCreateFromFSRef + 204
9 com.adobe.Photoshop 0x00a4af9e 0x1000 + 10788766
10 com.adobe.Photoshop 0x00a4b442 0x1000 + 10789954
11 com.adobe.Photoshop 0x00425644 0x1000 + 4343364
12 com.adobe.Photoshop 0x010dadfd AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 140233
13 com.adobe.Photoshop 0x010db229 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 141301
14 com.adobe.Photoshop 0x010db94b AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 143127
15 com.adobe.Photoshop 0x004267cb 0x1000 + 4347851
16 com.adobe.Photoshop 0x0073bfb8 0x1000 + 7581624
17 com.adobe.Photoshop 0x0073f966 0x1000 + 7596390
18 com.adobe.Photoshop 0x0073fbeb 0x1000 + 7597035
19 com.adobe.Photoshop 0x0061e9e9 0x1000 + 6412777
20 com.adobe.Photoshop 0x0061fe2d 0x1000 + 6417965
21 com.adobe.Photoshop 0x006e63ec 0x1000 + 7230444
22 com.adobe.Photoshop 0x00219bdf 0x1000 + 2198495
23 com.adobe.Photoshop 0x00219d31 0x1000 + 2198833
24 com.adobe.Photoshop 0x00003272 0x1000 + 8818
25 com.adobe.Photoshop 0x00003199 0x1000 + 8601

Thread 1:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 ...ple.CoreServices.CarbonCore 0x903c1c28 TS_exception_listener_thread + 168
2 libSystem.B.dylib 0x90023d67 _pthread_body + 84

Thread 2:
0 libSystem.B.dylib 0x90024407 semaphore_wait_signal_trap + 7
1 com.apple.Foundation 0x90accce0 -[NSConditionLock lockWhenCondition:] + 39
2 com.adobe.Photoshop 0x00e70db5 0x1000 + 15138229
3 com.adobe.Photoshop 0x00e0c611 0x1000 + 14726673
4 com.adobe.Photoshop 0x00e6f2e0 0x1000 + 15131360
5 com.apple.Foundation 0x90a76d7c forkThreadForFunction + 123
6 libSystem.B.dylib 0x90023d67 _pthread_body + 84

Thread 3:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 libSystem.B.dylib 0x90065b0d thread_suspend + 96
2 <<00000000>> 0x180ef7e8 0 + 403634152

Thread 4 Crashed:
0 <<00000000>> 0x92e309b9 0 + -1830614599
1 libSystem.B.dylib 0x90023d67 _pthread_body + 84

Thread 4 crashed with X86 Thread State (32-bit):
eax: 0x180ef8ad ebx: 0x180ef800 ecx: 0x00000000 edx: 0x17cf3000
edi: 0x00000000 esi: 0x00000000 ebp: 0xb018ef38 esp: 0xb018eefc
ss: 0x0000001f efl: 0x00010202 eip: 0x92e309b9 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
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Old 12-24-2008, 01:55 PM   #2
trevor
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Quote:
It launches and starts to scan files (it gets to plug-ins), then crashes.

As a troubleshooting step, try removing all of your Photoshop plugins.

Trevor
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Old 12-24-2008, 02:24 PM   #3
pajhonka
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Thanks for the response. I'd rather not do that as I don't want to lose Vanishing Point, Pattern Maker, and other Filters. The CS4 version crashes before the Plug-Ins are scanned, so I don't think that is the problem.

I have found a way to open Photoshop. A user on the Adobe site told me to create a new user on OSX. It works and I'm very confused as to why. I don't want to have to use this new account every time I'd like to use Photoshop- I'd like to fix my original account. Can anyone please advise? Thank you!
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Old 12-25-2008, 08:35 AM   #4
hayne
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Join Date: Jan 2002
Location: Montreal
Posts: 32,292
Here's my generic prescription for user-specific problems:
----------------------------------
You have determined that the problem is only with the one user account.
The problem thus is almost certainly due to something under your home folder.
And it likely is something under ~/Library
( ~ = your home folder)
The most likely thing is a bad preference file under ~/Library/Preferences
You could start by removing the preference files for the apps you are having trouble with. (The names of preference files usually include the name of the app they are for.)
If the problem persists, you need to narrow the problem down - you could start by moving (via drag & drop) the whole "Preferences" folder that is under ~/Library to the Desktop, then log out and log in again. A default copy of the Preferences folder will have been recreated. Does that improve things? If so, you could use a divide & conquer approach to figure out which of the preference files is causing the problem - move half of the preference files back into the Preferences folder, log out & in again, etc.

If the problem persists, try the same thing with the other sub-folders of ~/Library. E.g. with ~/Library/Caches, ~/Library/InputManagers, ~/Library/Fonts, ~/Library/PreferencePanes, ~/Library/Application Support, ~/Library/Application Enhancers, ~/Library/Safari, ~/Documents/Microsoft User Data, contents of ~/Desktop, etc.
Also remove any files owned by your user in /Library/Caches (the Library folder at the top-level of the drive) or the sub-folders of /Library/Caches (e.g. the font caches under /Library/Caches/com.apple.ATS)
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Old 12-25-2008, 02:52 PM   #5
pajhonka
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That was the solution...a .psp file in the preferences. Thank you! That saved my huge video project!!!!!

Merry Christmas everybody!
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