MacBook Pro won't Sleep or Shut Down

[nataraja]

Hi,

My new MacBook Pro won't Sleep or Shut Down. The only way to turn it off is to hold down the Power button.

When I choose Shut Down from the Apple menu, or by pressing the Power button, the machine goes to the blue screen and hangs there with the rotating circle.

I have reset the PRAM.
I have reset the SMC.

As readed on Apple's forum, I tried that manipulation :

Trashed these 2 .plist preferences and reboot.

HD > Library > Preferences > SystemConfiguration > com.apple.PowerManagement.plist

User > Library > Preferences > com.apple.systemuiserver.plist

that helped one time. :-(

I have shutdown my macbook pro one time with success. I tested it again right after this clean shutdown with no results. Now if i redo the manipulation the triks works anymore.

Any ideas, please?

[trevor]

Boot to your OS X Install disc, select Disk Utility from one of the pulldown menus, go to the First Aid tab, select your boot drive and click "Repair Disk" (not Repair Disk Permissions). This should repair some of the damage done by repeatedly forcing shutdown. If it shows errors as being fixed, do it again. Repeat until no errors are shown as fixed.

Then, do this: Write down the exact date and time that your computer shows. Shut it down normally if possible, by going to the Apple Menu and selecting Shut Down...

If the machine hangs or goes to the rotating circle, let it go for 5-10 minutes. If it is still not shut down, force the issue in the way you have, by holding down the power button until it turns off.

Now, boot the computer and look in your logs. You can easily view your logs using the Console app. See what messages were written to the logs at the exact same time as you wrote down above. In other words, what is in the log from the same time as you shut it down, and shortly thereafter? Let us know.

Another thing that you can try, although it is a bit more advanced, is to enable "Remote Login" in System Preferences > Sharing > Services tab. Then after you attempt to shut down, while the blue screen with the rotating circle shows on your monitor, use ssh from the command line of another computer in your home to see what is really happening to your computer. If you're not familiar with ssh this will require a lot of detailed explanation on our part, though, so let us know.

Trevor

[adamsdad]

Hi.
I'm having the same problem as nataraja. My Macbook Pro won't shut down from the apple menu. It goes to the blue screen and stops at the rotating circle. I followed the instructions posted by trevor. The disk utility repairs didn't help. I went into my logs, per trevors advice and here's what it says:

Nov 30 22:50:05 craig-currys-computer shutdown: halt by craig:
Nov 30 22:50:06 craig-currys-computer SystemStarter[209]: authentication service (219) did not complete successfully
Nov 30 22:50:07 craig-currys-computer SystemStarter[209]: The following StartupItems failed to properly start:
Nov 30 22:50:07 craig-currys-computer SystemStarter[209]: /System/Library/StartupItems/AuthServer
Nov 30 22:50:07 craig-currys-computer SystemStarter[209]: - execution of Startup script failed

Can anybody help me and tell me what I need to do.
Thanks!

[trevor]

What version of OS X are you using exactly?

Trevor

[adamsdad]

OS X Version 10.4.11

Thanks

[trevor]

Here's a thread discussing a different problem, but getting the same log message: http://forums.macosxhints.com/showthread.php?t=45645

It does not seem to have come to any conclusion, but there still may be useful information there. For example, bramley says that he gets that message, yet his computer seems to be functioning properly. Based on that, perhaps we need to see your entire log, rather than just this small snippet. Could you attach your system.log as a .txt file to this thread for us to check out?

(Note that you may need to pad your post count a little bit--I seem to recall that there's a minimum number of approved posts that must be made before you can attach files in the forum--perhaps three?)

Trevor

[adamsdad]

Thanks for the tips.
I'l get on that right away.

[adamsdad]

By that, I mean getting the text attached and sent.
Obviously, his second response is to pad my posts.
Thanks for that tip too.

[adamsdad]

My entire log is attached in TXT Format.
Thank you so much for your time.

[trevor]

Is that log from a time when the computer refused to shut down? It shows events between November 30 at 22:52:11 (i.e. 10:52 pm) and December 1 at 20:04:37 (i.e. 8:04 pm). Did you attempt to shut it down but could not between those times?

Trevor

[hayne]

And is that your system.log or console.log ?

[adamsdad]

It is my console log. Do you need the system log?
I may have tried to shut down in between I'm not sure.
I know it didn't work after I did the repair disk stuff.

[Hal Itosis]

Here's a shell script i wrote that will look at *all* system.log files
near where shutdowns have occurred... grabbing the final 22 lines
by default. If called with an integer argument, it will instead read
that many lines. (i set a totally arbitrary maximum of 511 lines...
since the *less* the better, really).

It works by looking for a certain keyword which appears at startup
(different in both Tiger and Leopard)... and then gets the lines that
fall just before that keyword.

#!/bin/bash -
IFS=$' \t\n'
PATH=/bin:/usr/bin
export PATH

declare -i XCOD=0 v=0 default=22 max=511
x=${1//-/}; lines=${x:-$default}
v=`sw_vers -productVersion |awk -F. '{ print $2 }'`
t=npvhash; k=bzgrep; [ $v -lt 5 ] && t=quantum && k=zgrep

if [ -n "$(echo $lines |sed 's/[0-9]//g')" ] ||
	[ $lines -lt 1 ] || [ $lines -gt $max ]
then
	printf 'check system logs near shutdown\n' >&2
	printf 'Usage: \e[1m%s\e[0m [\e[4mN\e[0m]\n' \
		"`/usr/bin/basename $0`" >&2
	printf '# where 0 < N < %d\n' $(( max+=1 )) >&2
	printf '# N = %d by default\n' $default >&2
	exit 1
else
	for f in `ls -r /var/log/system.log*`
	do
		printf '\n\n\e[1m%s\e[0m >> \n' $f
		eval $k --color -B $lines -e $t $f
		(( XCOD+=$? ))
	done
	echo
fi
[ $XCOD -ne 0 ] && echo "$XCOD file(s) had no match" >&2
exit $XCOD

HTH,
-HI-

[adamsdad]

I'm not sure if this response is for me since it appears to be in Greek.
If so I think you're assuming that I know more about code than I do. I know zilch.
I'm not sure what I'm supposed to do with this.
Would you throw me a bone?
Thanks.

[hayne]

See the running-scripts section of this Unix FAQ

[adamsdad]

I entered that script into Terminal. The I copied just the activity from today and pasted it here. I think the shut down stuff happens around 10:55:50.
Does it tell you anything useful?

/var/log/system.log >>
Dec 2 09:59:53 craig-currys-computer kernel[0]: sleep
Dec 2 09:59:53 craig-currys-computer kernel[0]: Enabling XMM register save/restore and SSE/SSE2 opcodes
Dec 2 09:59:53 craig-currys-computer kernel[0]: Started CPU 01
Dec 2 09:59:53 craig-currys-computer kernel[0]: IOBluetoothHCIController::restartShutdownWL this is a wake from sleep
Dec 2 09:59:53 craig-currys-computer kernel[0]: System Wake
Dec 2 09:59:53 craig-currys-computer kernel[0]: IOUSBWorkLoop::closeGate - interrupt Thread being held off
Dec 2 09:59:58 craig-currys-computer configd[34]: posting notification com.apple.system.config.network_change
Dec 2 09:59:58 craig-currys-computer configd[34]: posting notification com.apple.system.config.network_change
Dec 2 09:59:58 craig-currys-computer lookupd[470]: lookupd (version 369.8) starting - Tue Dec 2 09:59:58 2008
Dec 2 09:59:59 craig-currys-computer configd[34]: posting notification com.apple.system.config.network_change
Dec 2 10:00:04 craig-currys-computer lookupd[471]: lookupd (version 369.8) starting - Tue Dec 2 10:00:04 2008
Dec 2 10:37:58 craig-currys-computer /Applications/Safari.app/Contents/MacOS/Safari: CGImageDestinationCreate capacity parameter is zero\n
Dec 2 10:38:04 craig-currys-computer /Applications/Safari.app/Contents/MacOS/Safari: CGImageDestinationCreate capacity parameter is zero\n
Dec 2 10:51:47 craig-currys-computer loginwindow[63]: sendQuitEventToApp (LAServer): AESendMessage returned error -609
Dec 2 10:51:50 craig-currys-computer shutdown: halt by craig:
Dec 2 10:51:50 craig-currys-computer SystemStarter[572]: authentication service (582) did not complete successfully
Dec 2 10:51:52 craig-currys-computer SystemStarter[572]: The following StartupItems failed to properly start:
Dec 2 10:51:52 craig-currys-computer SystemStarter[572]: /System/Library/StartupItems/AuthServer
Dec 2 10:51:52 craig-currys-computer SystemStarter[572]: - execution of Startup script failed
Dec 2 10:55:01 localhost kernel[0]: hi mem tramps at 0xffe00000
Dec 2 10:55:01 localhost kernel[0]: PAE enabled
Dec 2 10:55:01 localhost kernel[0]: 64 bit mode enabled
Dec 2 10:55:01 localhost kernel[0]: standard timeslicing quantum is 10000 us
--
Dec 2 10:55:08 craig-currys-computer lookupd[79]: lookupd (version 369.8) starting - Tue Dec 2 10:55:08 2008
Dec 2 10:55:09 craig-currys-computer configd[34]: posting notification com.apple.system.config.network_change
Dec 2 10:55:09 craig-currys-computer lookupd[85]: lookupd (version 369.8) starting - Tue Dec 2 10:55:09 2008
Dec 2 10:55:10 craig-currys-computer configd[34]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/enable-network
Dec 2 10:55:10 craig-currys-computer configd[34]: posting notification com.apple.system.config.network_change
Dec 2 10:55:10 craig-currys-computer lookupd[94]: lookupd (version 369.8) starting - Tue Dec 2 10:55:10 2008
Dec 2 10:55:13 craig-currys-computer configd[34]: target=enable-network: disabled
Dec 2 10:55:14 craig-currys-computer mDNSResponder: Adding browse domain local.
Dec 2 10:55:49 craig-currys-computer kernel[0]: CSRHIDTransitionDriver:robe:
Dec 2 10:55:49 craig-currys-computer kernel[0]: CSRHIDTransitionDriver::start before command
Dec 2 10:55:50 craig-currys-computer kernel[0]: CSRHIDTransitionDriver::stop
Dec 2 10:55:50 craig-currys-computer kernel[0]: IOBluetoothHCIController::start Idle Timer Stopped
Dec 2 10:55:51 craig-currys-computer kernel[0]: Registering For 802.11 Events
Dec 2 10:55:51 craig-currys-computer kernel[0]: [HCIController][setupHardware] AFH Is Supported
Dec 2 10:55:52 craig-currys-computer shutdown: halt by craig:
Dec 2 10:55:53 craig-currys-computer SystemStarter[204]: authentication service (214) did not complete successfully
Dec 2 10:55:55 craig-currys-computer SystemStarter[204]: The following StartupItems failed to properly start:
Dec 2 10:55:55 craig-currys-computer SystemStarter[204]: /System/Library/StartupItems/AuthServer
Dec 2 10:55:55 craig-currys-computer SystemStarter[204]: - execution of Startup script failed
Dec 2 10:57:44 localhost kernel[0]: hi mem tramps at 0xffe00000
Dec 2 10:57:44 localhost kernel[0]: PAE enabled
Dec 2 10:57:44 localhost kernel[0]: 64 bit mode enabled
Dec 2 10:57:44 localhost kernel[0]: standard timeslicing quantum is 10000 us

craig-currys-computer:~ craig$ [ $XCOD -ne 0 ] && echo "$XCOD file(s) had no match" >&2
4 file(s) had no match
craig-currys-computer:~ craig$ exit $XCOD

[hayne]

Quote: Originally Posted by adamsdad Dec 2 10:51:47 craig-currys-computer loginwindow[63]: sendQuitEventToApp (LAServer): AESendMessage returned error -609 Dec 2 10:51:50 craig-currys-computer shutdown: halt by craig:

That message above the LAServer is curious.
I thought the LAServer is only used for Japanese - see this older thread: http://forums.macosxhints.com/showthread.php?t=40333
Do you have Japanese input enabled on your Mac?

[adamsdad]

Japanese isn't enabled

[Hal Itosis]

Quote: Originally Posted by adamsdad Nov 30 22:50:05 craig-currys-computer shutdown: halt by craig: SystemStarter[209]: authentication service (219) did not complete successfully SystemStarter[209]: The following StartupItems failed to properly start: SystemStarter[209]: /System/Library/StartupItems/AuthServer SystemStarter[209]: - execution of Startup script failed

That exact sequence of events appears in my logs once (on a Tiger machine i sometimes use),
but I don't recall any trouble shutting down that iMac (G5) ever.

For every other shutdown on it, the very last shutdown entry is always:
SystemStarter[NNNN]: authentication service (NNNN) did not complete successfully

...and the *next* entry (sometime later, i.e., very first startup item) is:
localhost kernel[0]: standard timeslicing quantum is 10000 us

You seem to have some extra startup entries:
Dec 2 10:55:01 localhost kernel[0]: hi mem tramps at 0xffe00000
Dec 2 10:55:01 localhost kernel[0]: PAE enabled
Dec 2 10:55:01 localhost kernel[0]: 64 bit mode enabled
...which are probably normal.

idunno.

i don't "see" anything terribly wrong... but then again,
most of the *contents* of system.log is Greek to me.

[adamsdad]

I guess I just need to take my laptop into the Apple Store here and say, "It won't shut down and I don't know why..." Correct?