Some Websites not working

tbsingleton73 · 05-31-2006, 03:00 PM

I just started a new job and have an online booking system.
http://www.flightschedulepro.com
When I try to access the site it times out and I get nowhere.
The error I get from the time out occurs is:
"Safari can’t open the page “http://www.flightschedulepro.com/” because the network connection was reset, which sometimes occurs when the server is busy. You might be able to open the page later."

I know that page is working, and you can likely visit the page too with no issues. My wife was able to view it from her work a few minutes ago with no problems.

Possibly related. When I try to run the SpeakEasy Speed test, I am fine for the test of the download (2300 Kbps) but it stalls on the download tests. It only goes as far as saying "Preparing Upload Test..."

I at first thought this was a Mac issue, but the same thing happens when I try the same website from my wife's Windows XP Pro computer. We are both on the same home network connected via DSL.

Because of the issue being on two different computers with two different OS's I'm positive it's on the network or with my ISP.

I can also use the "ping" command in both Terminal on the Mac and Command Prompt in Windows XP and I am able to ping the website with no packet loss. I have even loaded the IP address (http://204.9.78.16) that I got from the ping responce in a webbrowser and I get the same error message as above.

I have tried rebooting the DSL modem and the Router too.
I have tried both Safari and FireFox on the Mac and IE on WinXP.
I havee rebooted the Mac.
Other websites work fine.
Downloaded latest verison of Flash Player and reinstalled on the Mac.

My network setup is:
DSL Modem to Airport Extreme Base Station to Switch. PC is connected via Ethernet to switch and PowerBook G4 is connected via Wireless to the Airport (WPA2 Encryption).

Any help would be appriciated. Thank you.

EDIT: Forgot to memtion. I have Little Snitch. So I have even tried turning that off. It should affect the Windows Computer, but tried it anyway.

Photek · 05-31-2006, 03:15 PM

it loaded slow over here in the UK, after about 15 secs of nothing it loaded fully in a few seconds except for 1 error, a missing fav icon. I have little snitch too... its never stopped me viewing any websites I didn't block.

Is the hosting company for the website any good? Perhaps its them?!

yellow · 05-31-2006, 03:18 PM

It loaded fine (and fast) here.

If it's happening with multiple computers at home, you have 4 culprits.

1) Your router
2) Your DSL modem
3) Your ISP
4) Your phone lines are dirty

All we can help you with is #1, by taking the router out of the equation and plugging a computer directly into the DSL modem. Then test.

If the problem persists, then it's up to you, your telephone, and your ISP/Telephone company, and your limit of patience.

trevor · 05-31-2006, 04:44 PM

I'm not sure that this is related to the problem you are seeing, but when this website is loaded into lynx (a command line web browser), you get a message saying "Bad Partial Reference! Stripping lead dots."

The WC3 Markup Validation Service: http://validator.w3.org/check?uri=ht...dulepro.com%2F
failed validation with 93 errors. For example, no DOCTYPE was found.

When I load the webpage using curl, it comes in very quickly. Can you test this? Just open up your Terminal and use the following command:

curl -S -N -v -o ~/Desktop/flightschedule.txt www.flightschedulepro.com

Let us know the response you get in your Terminal. You can also check exactly what source code you got by looking on your Desktop for the flightschedule.txt file.

For comparison, here's my results:

Code:

% curl -S -N -v -o ~/Desktop/flightschedule.txt www.flightschedulepro.com
* About to connect() to www.flightschedulepro.com port 80
*   Trying 204.9.78.16... connected
* Connected to www.flightschedulepro.com (204.9.78.16) port 80
> GET / HTTP/1.1
> User-Agent: curl/7.15.3 (powerpc-apple-darwin8.2.0) libcurl/7.15.3 OpenSSL/0.9.7b zlib/1.2.2
> Host: www.flightschedulepro.com
> Accept: */*
> 
< HTTP/1.1 200 OK
< Date: Wed, 31 May 2006 20:42:01 GMT
< Server: Microsoft-IIS/6.0
< X-Powered-By: ASP.NET
< Content-Length: 34914
< Content-Type: text/html
< Set-Cookie: ASPSESSIONIDSCSABTDA=BMCOGIJCJCOHEFFHOOAAOBEK; path=/
< Cache-control: private
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100 34914  100 34914    0     0  94499      0 --:--:-- --:--:-- --:--:--  256k* Connection #0 to host www.flightschedulepro.com left intact

* Closing connection #0

Trevor

tbsingleton73 · 05-31-2006, 05:09 PM

Thanks for your help guys.

I haven't taken the router out yet, but I will do that next.
Trevor, thanks for the code. When I run that from Terminal here is what I get:

Code:

$ curl -S -N -v -o ~/Desktop/flightschedule.txt www.flightschedulepro.com
* About to connect() to www.flightschedulepro.com port 80
*   Trying 204.9.78.16... * connected
* Connected to www.flightschedulepro.com (204.9.78.16) port 80
> GET / HTTP/1.1
User-Agent: curl/7.13.1 (powerpc-apple-darwin8.0) libcurl/7.13.1 OpenSSL/0.9.7i zlib/1.2.3
Host: www.flightschedulepro.com
Pragma: no-cache
Accept: */*

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:--  0:02:39 --:--:--     0* Empty reply from server
  0     0    0     0    0     0      0      0 --:--:--  0:02:39 --:--:--     0* Connection #0 to host www.flightschedulepro.com left intact

* Closing connection #0
--------

When I run a Tracerouter from Network Utility here is what I get:

Code:

Traceroute has started ...

traceroute to flightschedulepro.com (204.9.78.16), 64 hops max, 40 byte packets
 1  10.0.1.1 (10.0.1.1)  3139.085 ms  32.257 ms  1.508 ms
 2  lo-0.erx.tor.primus.ca.132.254.216.in-addr.arpa (216.254.132.30)  8.276 ms  11.407 ms  9.675 ms
 3  216.254.130.165 (216.254.130.165)  7.352 ms  8.086 ms  11.904 ms
 4  ge-1-1.bb1.tor.primus.ca (216.254.129.164)  8.226 ms  7.155 ms  7.720 ms
 5  * g2.ba22.b011027-0.yyz02.atlas.cogentco.com (38.112.1.5)  14.136 ms  10.064 ms
 6  v3493-mpd01.yyz01.atlas.cogentco.com (154.54.5.85)  12.190 ms  10.976 ms  17.882 ms
 7  g2-0-0-3490-core01.yyz01.atlas.cogentco.com (154.54.5.73)  9.952 ms  7.848 ms  7.407 ms
 8  p13-0.core02.ord01.atlas.cogentco.com (66.28.4.213)  27.776 ms  21.542 ms  28.407 ms
 9  p12-0.core01.mci01.atlas.cogentco.com (66.28.4.33)  33.099 ms  33.111 ms  32.435 ms
10  p5-0.core02.dfw01.atlas.cogentco.com (66.28.4.37)  86.582 ms  61.231 ms  201.520 ms
11  p10-0.core01.dfw03.atlas.cogentco.com (154.54.2.138)  41.630 ms  41.979 ms  44.677 ms
12  gblx.dfw03.atlas.cogentco.com (154.54.11.170)  67.142 ms  42.105 ms  45.986 ms
13  so1-0-0-622m.ar3.kcy1.gblx.net (67.17.72.146)  54.024 ms  54.003 ms  54.890 ms
14  american-fiber-systems.ge-0-2-0.ar3.kcy1.gblx.net (208.49.195.126)  43.672 ms  42.786 ms  70.343 ms
15  afs.opks.fullcontrol.net (206.165.102.22)  43.018 ms  43.963 ms  45.627 ms
16  afs.opks.core-1-4-1-24.fullcontrol.net (204.9.72.146)  45.228 ms  50.011 ms  43.874 ms
17  204-9-78-16.ip.fullcontrol.net (204.9.78.16)  47.502 ms  44.622 ms  46.940 ms

I've seen an issue like this before with a client, I wonder if the Hosting site is blocking me at there end?

tbsingleton73 · 05-31-2006, 05:46 PM

Update:
I noticed that Apple has finially release a firmware update to address the issues of SuperDrive burning at slow speeds.
I tried to run Software Update and it would time out and say I was not connected to the internet. Weird, as it work yesterday.

I also removed the Airport Base Station from the picture, connected directly to the modem, setup my PPPoE connection and go figure...Now everything works the Website, Apple Update, even SpeakEasy speed test works.

So I will now reset the Base Station to factory defaults and configure again. But do you have any idea why/how the AEBS would block/prevent these items from working, when all other sites seemed to work.

Maybe it's this crazy hot weather we've been having.

yellow · 05-31-2006, 05:49 PM

Quote:

Originally Posted by tbsingleton73


	But do you have any idea why/how the AEBS would block/prevent these items from working, when all other sites seemed to work.

Hardware/SoftROM(whatever it uses) failure? <shrug>

Glad it's something relatively easy to replace. Replacing an ISP takes a little more heavy lifting.

tbsingleton73 · 05-31-2006, 09:08 PM

Hmm, Hard Reset router, reconfigured. Flightschedulepro.com still will not function and SOftware Update also times out. Router is somehow blocking something.

tbsingleton73 · 06-01-2006, 08:07 AM

Update2:
Removed Airport Extreme Base Station totally from network, replaced with Linksys WRT54G Wirless Router, issues are gone. FlightSchedulepro.com website and Software Updates work fine.
Lags in websites also gone.

I will try incerting the AEBS back as a wireless access point only connected to the Linksys Router to see if the issue returns when connected wirelessly to it.

Placed AEBS as Access Point on Linksys Router and website and Software Updates still run fine.

yellow · 06-02-2006, 10:04 AM

All firmware updates (if applicable) applied to the AEBS?

tbsingleton73 · 06-02-2006, 10:11 AM

Yes. Firmware version 5.7 is applied.
The AEBS has worked fine with no issues for about 4-5 months until 2 days ago when the descrobed issues started. And nothing in the network setup has changed in weeks, possibly months.

JDV · 06-02-2006, 10:46 AM

This sounds like it must have something to do with the firewall features of the base station. Have you modified any rules?

Joe VanZandt

tbsingleton73 · 06-02-2006, 10:50 AM

No. I have made no modifications to the firewall rules. I have also restored to factory defaults (hard reset) and still the same.
Where would I change those rules on the Airport Extreme Base Station?

JDV · 06-02-2006, 11:46 AM

I can't find any documentation on how to configure the firewall. This is from the manual:

"You can separate your wireless network from the outside world with firewall protection. The Airport Extreme Base Station and Airport Express have a built in firewall that creates a barrier between your network and the internet, protecting your data from internet based IP attacks. The firewall is automatically turned on when you set up the base station to share a single internet connection. For computers with a cable or DSL modem, Airport can actually be safer than a wired connection."

But it gives no information on configuring it or what rules it employs. I can't see that it does any content filtering (since it later suggests using this in conjuction with AOL's parental controls to increase security).

The upshot is: while it seemed like a good candidate for the problem you are having, if it IS the problem, I haven't a clue how to fix it. I use a different wireless solution which allows a great deal of freedom of configuration of the firewall and has content rules as a feature as well.

Sorry for the red-herring.

Joe VanZandt

hayne · 06-02-2006, 12:12 PM

Quote:

Originally Posted by JDV


	I can't find any documentation on how to configure the firewall

In spite of what that manual says, I don't think the Airport base stations run any firewall software. What is being referred to in that manual is just the NAT (in the default configuration).
This is just like the NAT provided by other router boxes.
You can do "port forwarding" as needed via the Airport Admin utility.

tbsingleton73 · 06-02-2006, 12:21 PM

Hayne, I belive you are right, there really is no firewall for the Aiport Base Station (Express or Extreme) just NAT.
I belive the term use by Apple in the Base Statons is "Port Mapping".
But I have not setup any Port Forwarding in the AEBS.
For now I am just using the AEBS as an Access Point for Wireless and will dig deeper when I have more time.
Thanks for all your help and input.

05-31-2006, 04:44 PM	#4
trevor Moderator Join Date: Jun 2003 Location: Boulder, CO USA Posts: 19,854	I'm not sure that this is related to the problem you are seeing, but when this website is loaded into lynx (a command line web browser), you get a message saying "Bad Partial Reference! Stripping lead dots." The WC3 Markup Validation Service: http://validator.w3.org/check?uri=ht...dulepro.com%2F failed validation with 93 errors. For example, no DOCTYPE was found. When I load the webpage using curl, it comes in very quickly. Can you test this? Just open up your Terminal and use the following command: curl -S -N -v -o ~/Desktop/flightschedule.txt www.flightschedulepro.com Let us know the response you get in your Terminal. You can also check exactly what source code you got by looking on your Desktop for the flightschedule.txt file. For comparison, here's my results: Code: % curl -S -N -v -o ~/Desktop/flightschedule.txt www.flightschedulepro.com * About to connect() to www.flightschedulepro.com port 80 * Trying 204.9.78.16... connected * Connected to www.flightschedulepro.com (204.9.78.16) port 80 > GET / HTTP/1.1 > User-Agent: curl/7.15.3 (powerpc-apple-darwin8.2.0) libcurl/7.15.3 OpenSSL/0.9.7b zlib/1.2.2 > Host: www.flightschedulepro.com > Accept: / > < HTTP/1.1 200 OK < Date: Wed, 31 May 2006 20:42:01 GMT < Server: Microsoft-IIS/6.0 < X-Powered-By: ASP.NET < Content-Length: 34914 < Content-Type: text/html < Set-Cookie: ASPSESSIONIDSCSABTDA=BMCOGIJCJCOHEFFHOOAAOBEK; path=/ < Cache-control: private % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 34914 100 34914 0 0 94499 0 --:--:-- --:--:-- --:--:-- 256k* Connection #0 to host www.flightschedulepro.com left intact * Closing connection #0 Trevor __________________ How to ask questions the smart way \| Pssst. Wanna play some FuMafia? Last edited by trevor; 05-31-2006 at 04:47 PM.

05-31-2006, 05:46 PM	#6
tbsingleton73 MVP Join Date: Feb 2006 Location: Toronto Posts: 1,114	Update: I noticed that Apple has finially release a firmware update to address the issues of SuperDrive burning at slow speeds. I tried to run Software Update and it would time out and say I was not connected to the internet. Weird, as it work yesterday. I also removed the Airport Base Station from the picture, connected directly to the modem, setup my PPPoE connection and go figure...Now everything works the Website, Apple Update, even SpeakEasy speed test works. So I will now reset the Base Station to factory defaults and configure again. But do you have any idea why/how the AEBS would block/prevent these items from working, when all other sites seemed to work. Maybe it's this crazy hot weather we've been having. __________________ "When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth." - SH

05-31-2006, 09:08 PM	#8
tbsingleton73 MVP Join Date: Feb 2006 Location: Toronto Posts: 1,114	Hmm, Hard Reset router, reconfigured. Flightschedulepro.com still will not function and SOftware Update also times out. Router is somehow blocking something. __________________ "When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth." - SH

06-01-2006, 08:07 AM	#9
tbsingleton73 MVP Join Date: Feb 2006 Location: Toronto Posts: 1,114	Update2: Removed Airport Extreme Base Station totally from network, replaced with Linksys WRT54G Wirless Router, issues are gone. FlightSchedulepro.com website and Software Updates work fine. Lags in websites also gone. I will try incerting the AEBS back as a wireless access point only connected to the Linksys Router to see if the issue returns when connected wirelessly to it. Placed AEBS as Access Point on Linksys Router and website and Software Updates still run fine. __________________ "When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth." - SH

06-02-2006, 10:11 AM	#11
tbsingleton73 MVP Join Date: Feb 2006 Location: Toronto Posts: 1,114	Yes. Firmware version 5.7 is applied. The AEBS has worked fine with no issues for about 4-5 months until 2 days ago when the descrobed issues started. And nothing in the network setup has changed in weeks, possibly months. __________________ "When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth." - SH

05-31-2006, 03:00 PM	#1
tbsingleton73 MVP Join Date: Feb 2006 Location: Toronto Posts: 1,114	Some Websites not working I just started a new job and have an online booking system. http://www.flightschedulepro.com When I try to access the site it times out and I get nowhere. The error I get from the time out occurs is: "Safari can’t open the page “http://www.flightschedulepro.com/” because the network connection was reset, which sometimes occurs when the server is busy. You might be able to open the page later." I know that page is working, and you can likely visit the page too with no issues. My wife was able to view it from her work a few minutes ago with no problems. Possibly related. When I try to run the SpeakEasy Speed test, I am fine for the test of the download (2300 Kbps) but it stalls on the download tests. It only goes as far as saying "Preparing Upload Test..." I at first thought this was a Mac issue, but the same thing happens when I try the same website from my wife's Windows XP Pro computer. We are both on the same home network connected via DSL. Because of the issue being on two different computers with two different OS's I'm positive it's on the network or with my ISP. I can also use the "ping" command in both Terminal on the Mac and Command Prompt in Windows XP and I am able to ping the website with no packet loss. I have even loaded the IP address (http://204.9.78.16) that I got from the ping responce in a webbrowser and I get the same error message as above. I have tried rebooting the DSL modem and the Router too. I have tried both Safari and FireFox on the Mac and IE on WinXP. I havee rebooted the Mac. Other websites work fine. Downloaded latest verison of Flash Player and reinstalled on the Mac. My network setup is: DSL Modem to Airport Extreme Base Station to Switch. PC is connected via Ethernet to switch and PowerBook G4 is connected via Wireless to the Airport (WPA2 Encryption). Any help would be appriciated. Thank you. EDIT: Forgot to memtion. I have Little Snitch. So I have even tried turning that off. It should affect the Windows Computer, but tried it anyway. __________________ "When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth." - SH Last edited by tbsingleton73; 05-31-2006 at 03:04 PM.

05-31-2006, 03:15 PM	#2
Photek Hall of Famer Join Date: Feb 2005 Location: Warwick, UK Posts: 4,835	it loaded slow over here in the UK, after about 15 secs of nothing it loaded fully in a few seconds except for 1 error, a missing fav icon. I have little snitch too... its never stopped me viewing any websites I didn't block. Is the hosting company for the website any good? Perhaps its them?!

05-31-2006, 03:18 PM	#3
yellow Moderator Join Date: Jan 2002 Posts: 10,677	It loaded fine (and fast) here. If it's happening with multiple computers at home, you have 4 culprits. 1) Your router 2) Your DSL modem 3) Your ISP 4) Your phone lines are dirty All we can help you with is #1, by taking the router out of the equation and plugging a computer directly into the DSL modem. Then test. If the problem persists, then it's up to you, your telephone, and your ISP/Telephone company, and your limit of patience.

06-02-2006, 10:04 AM	#10
yellow Moderator Join Date: Jan 2002 Posts: 10,677	All firmware updates (if applicable) applied to the AEBS?

06-02-2006, 10:46 AM	#12
JDV Hall of Famer Join Date: Sep 2004 Location: Chicago, Illinois Posts: 3,191	Something in the AEBS firewall? This sounds like it must have something to do with the firewall features of the base station. Have you modified any rules? Joe VanZandt

06-02-2006, 10:50 AM	#13
tbsingleton73 MVP Join Date: Feb 2006 Location: Toronto Posts: 1,114	No. I have made no modifications to the firewall rules. I have also restored to factory defaults (hard reset) and still the same. Where would I change those rules on the Airport Extreme Base Station? __________________ "When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth." - SH

06-02-2006, 11:46 AM	#14
JDV Hall of Famer Join Date: Sep 2004 Location: Chicago, Illinois Posts: 3,191	Well, I guess I don't know...... I can't find any documentation on how to configure the firewall. This is from the manual: "You can separate your wireless network from the outside world with firewall protection. The Airport Extreme Base Station and Airport Express have a built in firewall that creates a barrier between your network and the internet, protecting your data from internet based IP attacks. The firewall is automatically turned on when you set up the base station to share a single internet connection. For computers with a cable or DSL modem, Airport can actually be safer than a wired connection." But it gives no information on configuring it or what rules it employs. I can't see that it does any content filtering (since it later suggests using this in conjuction with AOL's parental controls to increase security). The upshot is: while it seemed like a good candidate for the problem you are having, if it IS the problem, I haven't a clue how to fix it. I use a different wireless solution which allows a great deal of freedom of configuration of the firewall and has content rules as a feature as well. Sorry for the red-herring. Joe VanZandt

06-02-2006, 12:21 PM	#16
tbsingleton73 MVP Join Date: Feb 2006 Location: Toronto Posts: 1,114	Hayne, I belive you are right, there really is no firewall for the Aiport Base Station (Express or Extreme) just NAT. I belive the term use by Apple in the Base Statons is "Port Mapping". But I have not setup any Port Forwarding in the AEBS. For now I am just using the AEBS as an Access Point for Wireless and will dig deeper when I have more time. Thanks for all your help and input. __________________ "When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth." - SH