Why won't custom icons stay custom in 10.4.4? - Page 4

avalon · 02-19-2006, 03:05 PM

Quote:


	every 10 seconds

Derrr, I definitely should have remembered that.

avalon · 02-19-2006, 05:16 PM

I think I have the problem definitively identified.

After more than two hours of testing to narrow down any contributing factors, any time Excel saves a file with a custom icon, that custom icon goes away. Even when looged on as a different user.

Bad Excel, bad!

Excel 2004 for Mac, 11.2 (050714).

avalon · 02-21-2006, 11:07 PM

Old joke, new context.

I've been in email contact with customer support at Microsoft. The level one support person, I assume, tells me he can replicate my problem and that should tell me that it's the program running as it should.

In my response I will need to call to his attention that it only does it in 10.4.4. I plan to request he give me documentation that Excel was altered in this way. And if he could show me which upgrade patch did it so I can go back to the old way when the icon would stick.

I should probably ask for documentation as to why it's Excel and not all Office products. Word works fine.

Quote:


	Microsoft: The issue about the icon changing is not something that I can assist you with as that is what the program is supposed to do when it saves a document. There is code in the program that puts that icon on it whenever it makes a change to that Workbook. You can however put a custom icon on the document when it is completed so when you send it to someone that they see the custom image and if you have it set to read only then that image should remain.

Quote:


	Microsoft: I have been able to reproduce this issue on my side as will so that should show you that this is something that is done intentionally by the software.

Any suggestions on what else I might point out. My connection in IBM level 2 support says it will be difficult to get them to admit it's a bug.

See ya (or maybe my new quote should be 'it's a feature')

hayne · 02-21-2006, 11:36 PM

Quote:

Originally Posted by avalon


	it only does it in 10.4.4

Are you sure about this?
There have been (as far as I know) no Excel updates very recently.
It would seem unlikely that Excel behaves differently in 10.4.4 than it did in 10.4.3 especially if the version of Excel has not changed.
Maybe you didn't notice it before.

avalon · 02-22-2006, 12:29 AM

Let's see.... I absolutely that it doesn't happen in 10.2.8 because my downstairs computer does not have an OS liscense past that.

I know that the first time this happened ever was definitely AFTER ... January 27. That was the first time this year I ever had to reinstall Excel, but for a different reason.

This thread began on February 13 so I know it was already going on by then.

But barring reinstalling down to 10.4.3 to check, I don't have any way to see. Wait, when did 10.4.3 get released?

hayne · 02-22-2006, 12:42 AM

Quote:

Originally Posted by avalon


	Wait, when did 10.4.3 get released?

According to Wikipedia (http://en.wikipedia.org/wiki/OS_X), it was in November 2005.

avalon · 02-22-2006, 12:58 AM

No, then I'm sure. I would definitely updated by December. This is not something I could have missed for more tnan a day or two; I can't reliably navigate a GUI without custom icons.

hayne · 02-22-2006, 01:40 AM

Check if the behaviour is different if you customize the icon while the file is not open in Excel.

avalon · 02-22-2006, 12:16 PM

Quote:


	Check if the behaviour is different if you customize the icon while the file is not open in Excel.

I had already tried it both ways. No change. There is a strange thing though, slightly related or at least reminded by...

Open doc, save, ls -... indicates the icon is gone. We have figured out that the icon won't disappear from the GUI until the restart. If you Get Info, copy the icon and then paste it back onto itself, and then restart, the icon survives.

I just thought that was funny. It makes me wonder where the system keeps the icons in relation to the Get Info window that is different from the rest of the system, or whatever it means.

hayne · 02-22-2006, 01:58 PM

Quote:

Originally Posted by avalon


	It makes me wonder where the system keeps the icons in relation to the Get Info window that is different from the rest of the system, or whatever it means.

First off, I think you mean Finder, not "the system". I think Finder is caching those custom icons in RAM or possibly in some private cache file.

avalon · 02-22-2006, 03:31 PM

Yes, the Finder. I live with a bunch of freaky PC tech support people and so it usually gets lumped under "Operating System."

It is probably ram I would think. Incidentally, just a log out and back in will erase the icon. At least it's faster than a restart everytime I want to check it.

And Hayne, don't you ever sleep? You're always on!

02-22-2006, 01:40 AM	#68
hayne Site Admin Join Date: Jan 2002 Location: Montreal Posts: 32,473	Check if the behaviour is different if you customize the icon while the file is not open in Excel. __________________ hayne.net/macosx.html

02-19-2006, 05:16 PM	#62
avalon Triple-A Player Join Date: Oct 2005 Posts: 179	I think I have the problem definitively identified. After more than two hours of testing to narrow down any contributing factors, any time Excel saves a file with a custom icon, that custom icon goes away. Even when looged on as a different user. Bad Excel, bad! Excel 2004 for Mac, 11.2 (050714).

02-22-2006, 12:29 AM	#65
avalon Triple-A Player Join Date: Oct 2005 Posts: 179	Let's see.... I absolutely that it doesn't happen in 10.2.8 because my downstairs computer does not have an OS liscense past that. I know that the first time this happened ever was definitely AFTER ... January 27. That was the first time this year I ever had to reinstall Excel, but for a different reason. This thread began on February 13 so I know it was already going on by then. But barring reinstalling down to 10.4.3 to check, I don't have any way to see. Wait, when did 10.4.3 get released?

02-22-2006, 12:58 AM	#67
avalon Triple-A Player Join Date: Oct 2005 Posts: 179	No, then I'm sure. I would definitely updated by December. This is not something I could have missed for more tnan a day or two; I can't reliably navigate a GUI without custom icons.

02-22-2006, 03:31 PM	#71
avalon Triple-A Player Join Date: Oct 2005 Posts: 179	Yes, the Finder. I live with a bunch of freaky PC tech support people and so it usually gets lumped under "Operating System." It is probably ram I would think. Incidentally, just a log out and back in will erase the icon. At least it's faster than a restart everytime I want to check it. And Hayne, don't you ever sleep? You're always on!