After update to 10.4.3 itunes crashes when ipod connected

[eames1976]

Hello,
I ran software update last night. Updated OS to 10.4.3. Have been running iTunes 6, since its release without any issues. I have a dual 1.8 G5 and a 20Gb third gen ipod. Soon after updating I was using iTunes and connected my ipod, itunes just crashes? Re-installed iTunes, restored iPod, deleted prefernce files in my user/library folder - no luck? Also ran diskwarrior on both the HardDrive and iPod - no major issues found???? Has anyone had the same issue, if so are there any know fixes?

Thank You???

[hayne]

1) Launch the "Console" application (under /Applications/Utilities) and look for relevant error messages. Note that messages are labeled with the date & time so you can use that to locate the part of the log to look at. Copy & paste the relevant messages back here so we can see them.

If the log refers to a crash log, press the "Logs" button (top-left) and go into the ~/Library/Logs section to find that particular crash log. Copy & paste back here the last portion of that crash log - the part that gives details about the last crash (or preferably attach it as a plain text file, using the "Manage Attachments" button at the bottom when you reply).

2) Try updating to the latest version of iTunes using Software Update

[eames1976]

I will post the crash log info as soon as I get home. I am using the latest version of iTunes and am up to date on everything else? Thanks for the quick response.

[eames1976]

QuickTime
0x94aa0000 - 0x94bcefff com.apple.AddressBook.framework 4.0.3 (483) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94c60000 - 0x94c6ffff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
0x94c77000 - 0x94ca4fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x94cab000 - 0x94cbbfff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x94cbf000 - 0x94cedfff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94cfd000 - 0x94d1afff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x95430000 - 0x954bcfff com.apple.WebKit 416.11 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95517000 - 0x9560bfff com.apple.JavaScriptCore 416.13 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9565c000 - 0x95960fff com.apple.WebCore 416.13 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x95ae5000 - 0x95b0efff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x95b16000 - 0x95b8ffff com.apple.syncservices 2.1 (182) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x96892000 - 0x96897fff com.apple.iPod 1.3 (13) /System/Library/PrivateFrameworks/iPod.framework/iPod
0x96d02000 - 0x96d21fff com.apple.vecLib 3.1.1 (vecLib 3.1.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

[eames1976]

0x97527000 - 0x97534fff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x988eb000 - 0x9919efff com.apple.QuickTimeComponents.component 7.0.3 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x99411000 - 0x99414fff com.apple.QuickTimeH264.component 7.0.3 /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x99416000 - 0x99499fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x99704000 - 0x997a8fff com.apple.QuickTimeMPEG4.component 7.0.3 /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4
0x9a1c6000 - 0x9a1c7fff com.apple.iokit.dvcomponentglue 1.7.5 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x9a2b5000 - 0x9a2bbfff com.apple.ipodsynchronization 2.1.1 (33.0) /System/Library/PrivateFrameworks/iPodSync.framework/iPodSync

Model: PowerMac7,3, BootROM 5.1.8f7, 2 processors, PowerPC G5 (2.2), 1.8 GHz, 2 GB
Graphics: ATI Radeon 9600 XT, ATY,RV360, AGP, 128 MB
Memory Module: DIMM0/J11, 512 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM1/J12, 512 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM2/J13, 512 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM3/J14, 512 MB, DDR SDRAM, PC3200U-30330
Network Service: Built-in Ethernet, Ethernet, en0
PCI Card: usb, usb, SLOT-3
PCI Card: usb, usb, SLOT-3
PCI Card: pci1838,1074, , SLOT-3
Serial ATA Device: Maxtor 6Y160M0, 152.67 GB
Parallel ATA Device: PIONEER DVD-RW DVR-107D, 807.15 MB
USB Device: HL-5140, Brother, Up to 480 Mb/sec, 500 mA
USB Device: Hub, , Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: Apple Cinema Display, , Up to 1.5 Mb/sec, 500 mA
USB Device: CanoScan, Canon, Up to 12 Mb/sec, 500 mA
USB Device: Microsoft Wireless Optical Mouse® 1.0A, Microsoft, Up to 1.5 Mb/sec, 500 mA
FireWire Device: iPod, Apple Computer, Inc., Up to 400 Mb/sec
FireWire Device: LaCie 1394 CDRW drive LUN 0, LaCie Group SA, Up to 400 Mb/sec
FireWire Device: LaCie 1394 Disk drive LUN 0, LaCie Group SA, Up to 400 Mb/sec
FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec

[hayne]

What you posted is only the last part of the crash log. You should post the whole log using the Manage Attachments button at the bottom when you reply.

But I see that you have a whole bunch of peripherals attached. You might try disconnecting them while troubleshooting.

[eames1976]

This seems to be a user specific issue. I created a new user account and was able to connect and update the ipod through iTunes. It still does not function through my main, origianl acct.

Sorry about the log post, thought I got it all.. I will use the manage attachemnts in the future....

Thanks for the help.

[bramley]

Quote: Originally Posted by eames1976 Thanks for the help.

Umm. Hayne's reason for asking whether the iPod behaves in another account is to help with troubleshooting - it's not intended as a solution in itself.

Post the whole crash log, and we may get to the bottom of what is affecting your main account. We already know the problem is user-centred rather than system-centred, but that's as far as we can take it without the log.

[hayne]

You have determined that the problem is only with the one user account.
The problem thus is almost certainly due to something under your home folder.
And it likely is something under ~/Library
( ~ = your home folder)
The most likely thing is a bad preference file under ~/Library/Preferences
You could start by removing the preference files for the apps you are having trouble with.
If the problem persists, you need to narrow the problem down - you could start by moving (via drag & drop) the whole "Preferences" folder that is under ~/Library to the Desktop, then log out and log in again. A default copy of the Preferences folder will have been recreated. Does that improve things? If so, you could use a divide & conquer approach to figure out which of the preference files is causing the problem - move half of the preference files back into the Preferences folder, log out & in again, etc.

If the problem persists, try the same thing with the other sub-folders of ~/Library. E.g. with ~/Library/Caches, ~/Library/InputManagers, ~/Library/Fonts, ~/Library/PreferencePanes, ~/Library/Application Support, contents of ~/Desktop, etc.

[eames1976]

Thanks Hayne,
I previously removed the preferences folder - with no luck. I did it once again with the Caches, PreferencePanes and Application Support. That seemed to do the trick. Everything is working now. Thanks for your time and information.

Z-