Norton Internet Security 3.0 won't uninstall/install!

oli12345 · 02-18-2005, 08:09 AM

Norton Internet Security 3.0 For Mac won't uninstall or install.
I don't know why I have this problem because its been working for almost a
year with no problems but now its just decided to stop working.
I havent upgraded anything. Its strange.
Also I dont know why but when I click on Software Update,
click update and download the software 'MacOSXUpdate10.3.8'
it just doesnt update and ends in an error:

'There were errors installing the software
Please try installing again.'

And thats what I get from Norton aswell, i am unable to install or uninstall
it via the CD. I can drag it to the recycle bin. But once I have done that
I have no antivirus software, and I cant install it because The installation
will just end with an error.

I don't know what the problem is and theres more...
If I have 'Norton Internet Security 3.0 For Mac' installed on my mac
I am unable to access the internet. I am connect through Ethernet
to a router and then to a cable modem. I havent had anyproblems before.

So yes. If I have my antivirus software running on my
iMac
1.25 GHz PowerPC G4
256 MB DDR SDRAM
20 inch TFT flat screen
I am unable to have a connection (my other computer connected
to the router works fine.)
But if i drag most of the norton files I can find to the trash then
once I ave restarted I do get a connection. But then I am unable to install
the 'Norton Internet Security 3.0 For Mac' because it ends with errors.

(Also liveUpdate doesnt work no matter what is installed)

I'm not sure if I have made this clear, but its the type of thing thats hard
to explain, but so amazingly annoying!

I dont know what to do. I would greatly appreciate it if anyone could help.

Thanks
Oli

yellow · 02-18-2005, 09:33 AM

I suspect your problems here are directly related to your problems in this thread.

Have you tried the uninstaller off the Norton Installer CD?

What troubleshooting steps have you tried?

oli12345 · 02-18-2005, 10:18 AM

Hey.
Yeh sorry bout those other threads. I didnt mean to do multiples!!!!!!!!
When I run the CD and the uninstall.
After following the wizard I end up with this error message.

'Errors occured uninstalling the software.'

I've tried other uninstallers.

yellow · 02-18-2005, 10:20 AM

Just to make sure, are you an admin on the box? Have you booted from the OS X Installer CD/DVD and run the Disk Utility to repair the hard drive? Have you repaired permissions from the Disk Utility in /Applications/Utilities?

oli12345 · 02-19-2005, 06:35 AM

Hi.
I've dun all that you've said.
But still I am unable to print (in any application) install/uninstall norton
and or MacOSXUpdate 10.3.8.

I really don't know whats wrong.
Is the only way of fixing this to restore my iMac, using system restore?

Thanks.

oli12345 · 02-19-2005, 06:40 AM

When I go through software update and download the MacOSXUpdate,
when downloading/installing i get this message:

'The update "Mac OS X Update" could not
be verified and expanded correctly.

Make sure you have permission to write to /private/
tmp/501/TemporaryItems/
com.apple.SoftwareUpdate, then try again.'

oli12345 · 02-20-2005, 06:41 AM

Help!
I still can't print anything, from any of my Applications.

Thanks

yellow · 02-20-2005, 11:30 AM

If you log in as another user do these problems exist there as well?

oli12345 · 02-24-2005, 01:03 PM

Yes the problems still happen when i log into 'System Administrator'.
(sorry I haven't posted in a while, i've bin busy

Any other ideas? Has anyone heard of this type of thing before?
Anyone? I still can't print, and now theres an ipod update and
a security update on 'Software Update' but i still get that error
message above.

HELP PLEASE!

voldenuit · 02-24-2005, 02:44 PM

So far it looks like some stuff Norton installed systemwide is b0rked.

If you think you can dike it out, do so. That would require to identify the kernel-extensions and startup-items that cause the problem. rm only one file you shouldn't and your Mac won't boot.

The safest option for you would be to backup your data, flatten the disk and re-install. The combination of screwed-up permissions and a more-than-usually broken Norton install would require a seasoned troubleshooter to sort out.

Norm Nager · 02-24-2005, 05:24 PM

This link was updated Feb. 15, 2005, and when I checked it out a week ago contained the link for downloading Symantec's latest un-installer for Mac. Click this link.

I copied the url from a thread in the Symantec-support forum at www.macfixit.com. The tech support people there are very responsive and helpful.

Respectfully, Norm

oli12345 · 03-12-2005, 12:08 PM

Hey.
I still haven't figured this out yet and
yes I still have all my rubbish problems.

Except now all my Norton files are in the trash
i can access the internet and anything internet related.

But.........
I keep having to transfer my files over via my network
to print them out on my p.c with a worse printer.
Thats just one of them.
I wan't those updates in 'Software Update'
but i can't get them!

I think when i have some time, i will have to
backup everything and start again.

Oh well

yellow · 03-12-2005, 12:17 PM

I think that would be your best bet, and in the long run, far easier for all involved.

sighup9 · 03-13-2005, 10:35 AM

Here's a link to Symantec's original NIS for Mac uninstaller. It's worked for me on a couple of stubborn systems that originally had NIS 2.0, and upgraded to 3.0 via live update.

http://www.symantec.com/techsupp/fil...c_8_files.html

--Evan

Quote:

Originally Posted by Norm Nager


	This link was updated Feb. 15, 2005, and when I checked it out a week ago contained the link for downloading Symantec's latest un-installer for Mac. Click this link. I copied the url from a thread in the Symantec-support forum at www.macfixit.com. The tech support people there are very responsive and helpful. Respectfully, Norm

oli12345 · 03-17-2005, 11:23 AM

Cheers for everyones help on this.
I'm still working on it.
But my main trouble at the moment is my printer.

I can't print anything from any application.
I just get an error or it doesn't recognise that I have clicked print.

Thanks again,
and if anyone knows anything please help me!!!!!

yellow · 03-17-2005, 11:49 AM

You reinstalled the OS?

Vance · 03-19-2005, 11:11 PM

Are you sure you did a repair permissions?

I saw a similar problem on my parent's 20" Imac G5.

Norton Anti-virus had a problem during startup. Timbuktu couldn't
run an didn't show up in the menu bar. No printing from any application.

I tried to uninstall/reinstall all three things and all had "An unexpected
error occured".

I did a repair permissions and it had to remake the simlink for /tmp
after that everything was fine.

See http://docs.info.apple.com/article.html?artnum=107396

oli12345 · 03-20-2005, 09:33 AM

Heres what I got today when I ran Disk Utility, Verify Disk Permissions.

Verify permissions for “Macintosh HD”
Determining correct file permissions.
We are using special permissions for the file or directory ./System/Library/Filesystems/cd9660.fs/cd9660.util. New permissions are 33261
We are using a special uid for the file or directory ./private/var/at/jobs. New uid is 1
We are using a special uid for the file or directory ./private/var/at/spool. New uid is 1
The privileges have been verified or repaired on the selected volume

Permissions verification complete

and heres what I got when I ran Disk Utility, Repair Disk Permissions.

Repairing permissions for “Macintosh HD”
Determining correct file permissions.
We are using special permissions for the file or directory ./System/Library/Filesystems/cd9660.fs/cd9660.util. New permissions are 33261
We are using a special uid for the file or directory ./private/var/at/jobs. New uid is 1
We are using a special uid for the file or directory ./private/var/at/spool. New uid is 1
The privileges have been verified or repaired on the selected volume

Permissions repair complete

I then attempted to print something and bang, no go. Nothing happens.
I don't know if this helps anything. If theres a way I can fix it without having to archive and reinstall everthing it would be much more convinient. I do know that spool maybe something to do with my printer (Epson stylus photo r200) but someone must know the answer to this..........

Thanks.

voldenuit · 03-20-2005, 09:49 AM

The error messages you got are not alarming.

Unless you post a detailed story of what you did in what order and what does work and what does not right now, I don't think you'll be able to get useful hints.

Also show us the output of the following terminal commands:

ps aux

and

ls -l /System/Library/Extensions

Anyway, given the level of debugging-know-how exhibited so far, backing up your data, then re-installing the system is probably your best bet to get a working setup fast.

josaka_98 · 04-21-2005, 11:00 AM

I updated to OS X 10.3.9 and now I cannot do LivUpdate on Nortons. I just keep getting a message that "There was an error performing the update".

I have repaired disk permissions - no effect.

The Nortons is version 3, with the Antivirus verision 90.0.3(6).

Safari is intermittently opening and then crashing, too.

Any advice?

02-18-2005, 08:09 AM	#1
oli12345 Prospect Join Date: Feb 2005 Posts: 11	Norton Internet Security 3.0 won't uninstall/install! Norton Internet Security 3.0 For Mac won't uninstall or install. I don't know why I have this problem because its been working for almost a year with no problems but now its just decided to stop working. I havent upgraded anything. Its strange. Also I dont know why but when I click on Software Update, click update and download the software 'MacOSXUpdate10.3.8' it just doesnt update and ends in an error: 'There were errors installing the software Please try installing again.' And thats what I get from Norton aswell, i am unable to install or uninstall it via the CD. I can drag it to the recycle bin. But once I have done that I have no antivirus software, and I cant install it because The installation will just end with an error. I don't know what the problem is and theres more... If I have 'Norton Internet Security 3.0 For Mac' installed on my mac I am unable to access the internet. I am connect through Ethernet to a router and then to a cable modem. I havent had anyproblems before. So yes. If I have my antivirus software running on my iMac 1.25 GHz PowerPC G4 256 MB DDR SDRAM 20 inch TFT flat screen I am unable to have a connection (my other computer connected to the router works fine.) But if i drag most of the norton files I can find to the trash then once I ave restarted I do get a connection. But then I am unable to install the 'Norton Internet Security 3.0 For Mac' because it ends with errors. (Also liveUpdate doesnt work no matter what is installed) I'm not sure if I have made this clear, but its the type of thing thats hard to explain, but so amazingly annoying! I dont know what to do. I would greatly appreciate it if anyone could help. Thanks Oli

02-24-2005, 05:24 PM	#11
Norm Nager All Star Join Date: Mar 2002 Posts: 962	New Symantec un-installer and how-to-info web address This link was updated Feb. 15, 2005, and when I checked it out a week ago contained the link for downloading Symantec's latest un-installer for Mac. Click this link. I copied the url from a thread in the Symantec-support forum at www.macfixit.com. The tech support people there are very responsive and helpful. Respectfully, Norm

03-12-2005, 12:08 PM	#12
oli12345 Prospect Join Date: Feb 2005 Posts: 11	Hey. I still haven't figured this out yet and yes I still have all my rubbish problems. Except now all my Norton files are in the trash i can access the internet and anything internet related. But......... I keep having to transfer my files over via my network to print them out on my p.c with a worse printer. Thats just one of them. I wan't those updates in 'Software Update' but i can't get them! I think when i have some time, i will have to backup everything and start again. Oh well Last edited by oli12345; 03-12-2005 at 12:12 PM.

03-19-2005, 11:11 PM	#17
Vance Registered User Join Date: Mar 2005 Posts: 1	Seen a similar problem Are you sure you did a repair permissions? I saw a similar problem on my parent's 20" Imac G5. Norton Anti-virus had a problem during startup. Timbuktu couldn't run an didn't show up in the menu bar. No printing from any application. I tried to uninstall/reinstall all three things and all had "An unexpected error occured". I did a repair permissions and it had to remake the simlink for /tmp after that everything was fine. See http://docs.info.apple.com/article.html?artnum=107396

03-20-2005, 09:33 AM	#18
oli12345 Prospect Join Date: Feb 2005 Posts: 11	Heres what I got today when I ran Disk Utility, Verify Disk Permissions. Verify permissions for “Macintosh HD” Determining correct file permissions. We are using special permissions for the file or directory ./System/Library/Filesystems/cd9660.fs/cd9660.util. New permissions are 33261 We are using a special uid for the file or directory ./private/var/at/jobs. New uid is 1 We are using a special uid for the file or directory ./private/var/at/spool. New uid is 1 The privileges have been verified or repaired on the selected volume Permissions verification complete and heres what I got when I ran Disk Utility, Repair Disk Permissions. Repairing permissions for “Macintosh HD” Determining correct file permissions. We are using special permissions for the file or directory ./System/Library/Filesystems/cd9660.fs/cd9660.util. New permissions are 33261 We are using a special uid for the file or directory ./private/var/at/jobs. New uid is 1 We are using a special uid for the file or directory ./private/var/at/spool. New uid is 1 The privileges have been verified or repaired on the selected volume Permissions repair complete I then attempted to print something and bang, no go. Nothing happens. I don't know if this helps anything. If theres a way I can fix it without having to archive and reinstall everthing it would be much more convinient. I do know that spool maybe something to do with my printer (Epson stylus photo r200) but someone must know the answer to this.......... Thanks. Last edited by oli12345; 03-20-2005 at 09:35 AM.

02-18-2005, 09:33 AM	#2
yellow Moderator Join Date: Jan 2002 Posts: 10,677	I suspect your problems here are directly related to your problems in this thread. Have you tried the uninstaller off the Norton Installer CD? What troubleshooting steps have you tried?

02-18-2005, 10:18 AM	#3
oli12345 Prospect Join Date: Feb 2005 Posts: 11	Hey. Yeh sorry bout those other threads. I didnt mean to do multiples!!!!!!!! When I run the CD and the uninstall. After following the wizard I end up with this error message. 'Errors occured uninstalling the software.' I've tried other uninstallers.

02-18-2005, 10:20 AM	#4
yellow Moderator Join Date: Jan 2002 Posts: 10,677	Just to make sure, are you an admin on the box? Have you booted from the OS X Installer CD/DVD and run the Disk Utility to repair the hard drive? Have you repaired permissions from the Disk Utility in /Applications/Utilities?

02-19-2005, 06:35 AM	#5
oli12345 Prospect Join Date: Feb 2005 Posts: 11	Hi. I've dun all that you've said. But still I am unable to print (in any application) install/uninstall norton and or MacOSXUpdate 10.3.8. I really don't know whats wrong. Is the only way of fixing this to restore my iMac, using system restore? Thanks.

02-19-2005, 06:40 AM	#6
oli12345 Prospect Join Date: Feb 2005 Posts: 11	When I go through software update and download the MacOSXUpdate, when downloading/installing i get this message: 'The update "Mac OS X Update" could not be verified and expanded correctly. Make sure you have permission to write to /private/ tmp/501/TemporaryItems/ com.apple.SoftwareUpdate, then try again.'

02-20-2005, 06:41 AM	#7
oli12345 Prospect Join Date: Feb 2005 Posts: 11	Help! I still can't print anything, from any of my Applications. Thanks

02-20-2005, 11:30 AM	#8
yellow Moderator Join Date: Jan 2002 Posts: 10,677	If you log in as another user do these problems exist there as well?

02-24-2005, 01:03 PM	#9
oli12345 Prospect Join Date: Feb 2005 Posts: 11	Yes the problems still happen when i log into 'System Administrator'. (sorry I haven't posted in a while, i've bin busy Any other ideas? Has anyone heard of this type of thing before? Anyone? I still can't print, and now theres an ipod update and a security update on 'Software Update' but i still get that error message above. HELP PLEASE!

02-24-2005, 02:44 PM	#10
voldenuit League Commissioner Join Date: Sep 2003 Location: Old Europe Posts: 5,146	So far it looks like some stuff Norton installed systemwide is b0rked. If you think you can dike it out, do so. That would require to identify the kernel-extensions and startup-items that cause the problem. rm only one file you shouldn't and your Mac won't boot. The safest option for you would be to backup your data, flatten the disk and re-install. The combination of screwed-up permissions and a more-than-usually broken Norton install would require a seasoned troubleshooter to sort out.

03-12-2005, 12:17 PM	#13
yellow Moderator Join Date: Jan 2002 Posts: 10,677	I think that would be your best bet, and in the long run, far easier for all involved.

03-17-2005, 11:23 AM	#15
oli12345 Prospect Join Date: Feb 2005 Posts: 11	Cheers for everyones help on this. I'm still working on it. But my main trouble at the moment is my printer. I can't print anything from any application. I just get an error or it doesn't recognise that I have clicked print. Thanks again, and if anyone knows anything please help me!!!!!

03-17-2005, 11:49 AM	#16
yellow Moderator Join Date: Jan 2002 Posts: 10,677	You reinstalled the OS?

03-20-2005, 09:49 AM	#19
voldenuit League Commissioner Join Date: Sep 2003 Location: Old Europe Posts: 5,146	The error messages you got are not alarming. Unless you post a detailed story of what you did in what order and what does work and what does not right now, I don't think you'll be able to get useful hints. Also show us the output of the following terminal commands: ps aux and ls -l /System/Library/Extensions Anyway, given the level of debugging-know-how exhibited so far, backing up your data, then re-installing the system is probably your best bet to get a working setup fast.

04-21-2005, 11:00 AM	#20
josaka_98 Prospect Join Date: Dec 2004 Posts: 8	Norton Security Updater I updated to OS X 10.3.9 and now I cannot do LivUpdate on Nortons. I just keep getting a message that "There was an error performing the update". I have repaired disk permissions - no effect. The Nortons is version 3, with the Antivirus verision 90.0.3(6). Safari is intermittently opening and then crashing, too. Any advice?