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Old 01-31-2005, 11:26 AM   #1
MacMedic
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Can't burn DVD. CD in use.

I'm getting this error when trying to burn DVDs. This happened after updating to 10.3.7 via the Mac OS X Combined Update 10.3.7 or just the Mac OS X Update 10.3.7.

Problem is with Powermac G4 with a pioneer superdrive. Upgraded 12 machines and most of them now generate this error when trying to burn DVDs.

Please advise. Thanks!
/mm
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Old 02-01-2005, 08:47 AM   #2
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If you look in Activity Monitor, does it look like there is a process running that may be associated with the DVD burner ?
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Old 02-01-2005, 10:38 AM   #3
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iDVD helper was the only process that I could see that might be related. I quit all processes except those needed for the OS, and still got the same error.

The console log file read: "Burn error: 0x80020040 On of the volumes on the media is still in use.

Please advise. Thanks!
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Old 02-01-2005, 10:47 AM   #4
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Is that the only line at all that appeared in the slew of logs in Console about your burning error ?
Also, you may want to check in the Terminal for items that may be using your burner (and/or you can post the results here) by typing this command:
Code:
lsof -R
so you get the list of file s and also the PPID of the associated Parent PRocess.
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Old 02-01-2005, 10:55 AM   #5
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There have been some claims that certain Pioneer superdrive models have not been upgraded correctly to work with 10.3.7. Admittedl, those problems seemed to be about blank discs not mounting correctly, but the root cause may be the same.

Umm - do the blank discs get mounted correctly?

Use system profiler to see what model superdrive you've got - and see if those machines with the problems have different drives to those that don't have problems.
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Old 02-01-2005, 12:41 PM   #6
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Could you enter the following into Terminal and report on the results?
drutil info
Thanks
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Old 02-01-2005, 04:51 PM   #7
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Entire context of console.log after failed DVD burn:

Mac OS X Version 10.3.7 (Build 7S215)
2005-02-01 11:25:32 -0500
Kensington FastUserSwitch: Session On Console
Kensington FastUserSwitch: Session User ID = 502
Kensington FastUserSwitch: Installing User Switch Notifications
Macromedia Licensing Service: Started
Provides authentication services for Macromedia applications.
2005-02-01 14:33:17.052 Flash[393] CFLog (0): Usage of CFHTTPReadStreamSetRedirectsAutomatically is deprecated; call SetProperty(kCFStreamPropertyHTTPShouldAutoredirect, kCFBooleanTrue/False) instead
2005-02-01 16:35:28.734 Activity Monitor[1538] Lookup in pbs of server "com.apple Services Server" failed.
2005-02-01 16:37:13.470 Grab[1542] Lookup in pbs of server "com.apple Services Server" failed.
2005-02-01 16:38:24.350 iPhoto[1545] Could not find image named `back'.
2005-02-01 16:39:02.522 iPhoto[1545] Lookup in pbs of server "com.apple Services Server" failed.
2005-02-01 16:39:02.811 iPhoto[1545] Lookup in pbs of server "com.apple Rulebook Server" failed.
2005-02-01 16:39:02.811 iPhoto[1545] Lookup in pbs of server "com.apple Rulebook Server" failed.
2005-02-01 16:40:35.280 TextEdit[1549] Lookup in pbs of server "com.apple Services Server" failed.
2005-02-01 17:04:31.471 OmniOutliner[1571] OFSoftwareUpdateChecker: no longer watching for network changes
2005-02-01 17:04:31.695 OmniOutliner[1571] Lookup in pbs of server "com.apple Services Server" failed.
2005-02-01 17:04:47.401 OmniOutliner[1571] Lookup in pbs of server "com.apple Rulebook Server" failed.
2005-02-01 17:04:47.401 OmniOutliner[1571] Lookup in pbs of server "com.apple Rulebook Server" failed.
Finder: Burn started, Tue Feb 1 17:10:01 2005
Finder: Burning to DVD-R media with DAO strategy in PIONEER DVD-RW DVR-105 A506 via ATAPI.
Finder: Burn failed, Tue Feb 1 17:10:01 2005
Finder: Burn error: 0x80020040 One of the volumes on the media is still in use.
2005-02-01 17:15:39.146 Console[370] Lookup in pbs of server "com.apple Services Server" failed.
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Old 02-01-2005, 04:57 PM   #8
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Zip file with log and processes data

You will find serveral exports of logs and process data in the attached zip file. I exported process lists before DVD insert, after insert, and after failed DVD burn. Thanks for any help!

Please advise.
Attached Files
File Type: zip logs.zip (21.8 KB, 223 views)
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Old 02-01-2005, 07:27 PM   #9
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There are several error messages mentioning 'pbs' which is the PasteBoardServer that handles copy & paste.
Can you copy & paste okay - e.g. text ?
I'm not sure if your process lists included all processes, but I didn't see 'pbs' there.
Maybe try the following command (in a Terminal window):
ps -axww | grep pbs

The other thing I notice is that you seem to have a few other processes running that I don't recognize - I suspect that these are related to other hardware (e.g. USB) that you have connected to your system.
As is suggested in the standard troubleshooting steps:
http://www.macosxhints.com/article.p...04011205473937
http://forums.osxfaq.com/viewtopic.php?t=7269
you should disconnect all 3rd-party hardware while troubleshooting.
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Old 02-02-2005, 09:05 AM   #10
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I would like you to try something... Its just a trial, so I can't garanty this will work, but at least it can't damage your machine in any way.
I would like you to move the following files out of your Preference folder (/Users/yourusername/Library/Preferences) and the restart, just so that they do not interfere with your operations.. You may put them back in afterwards if it doesn't change anything...)

com.apple.bomarchivehelper.plist
com.apple.disutility.plist
com.apple.dvdplayer.plist
com.apple.frameworks.diskimages.diskimagesuiagent.plist
com.apple.help.plist
com.apple.helpui.plist
com.apple.helpviewer.plist

If the problem does not occur with these files off, , then try putting them back in one at a time to see which one is corrupted... Or you can simply redo the very small amount of config that these files do the next time you access the specific apps they refer to.
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Old 02-02-2005, 11:19 AM   #11
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Removed the plist files, rebooted, tried another burn, failed as before. Also tried another brand of DVD-R (even though they burned DVDs successfully before the update with the previous brand tried), same result.

Please advise. Thanks!

/mm
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Old 02-02-2005, 11:22 AM   #12
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You don't seem to have responded to what I suggested above.
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Old 02-02-2005, 11:58 AM   #13
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Hayne,
Ran the suggested command from the terminal window. Results printed to the screen:

345 ?? Ss 0:00:17 /system/library/CoreServices/pbs
393 std S+ 0:00:01 grep pbs

What does this mean?
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Old 02-02-2005, 01:09 PM   #14
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Quote:
Originally Posted by MacMedic
Hayne,
Ran the suggested command from the terminal window. Results printed to the screen:

345 ?? Ss 0:00:17 /system/library/CoreServices/pbs
393 std S+ 0:00:01 grep pbs

What does this mean?

It means that your 'pbs' process is running. So that's not the trouble.

Now, how about my other suggestion - removing all 3rd-party hardware and then restarting your Mac?
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Old 02-02-2005, 02:41 PM   #15
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Rebooted with only Apple devices attached (mouse, kbd, speakers, monitor) and got same result (Error code 0x80020040) as previously.

I am burning a movie from iDVD now. It did not generate the error message when I clicked Burn DVD. I'll see if it completes without errors.

The problem seems to be with the utility that runs when a writable DVD is inserted, assuming it is the same app that runs when you select the DVD icon on desktop and click Burn DVD from Finder.

Please advise. Thanks!
/mm
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Old 02-02-2005, 04:23 PM   #16
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Nope, iDVD generated errors too, though it appeared to be burning the disk.
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Old 02-02-2005, 06:56 PM   #17
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I don't know what the problem is, but here's what I would try:
1) Unmount all DVDs, CDs, external disk drives, etc. You should now only have your internal drive.

2) Copy & paste the following command in Terminal, then press Return:

ls -l /Volumes

You should only see one entry in the results - the one indicating your internal disk. If you see other entries and you are sure that you don't have any external drives mounted, these other entries are detritus left over from previous mounts. You should delete these. The way to delete them is with the 'rm' command. But since these other entries are folders, you will need to use the "-rf" option. And you will need to do this via 'sudo' in order to have permission. E.g. suppose there is an entry "/Volumes/foo", then you would delete it with the commands:
cd /Volumes
sudo rm -rf foo
Note that I have specified the above procedure in two steps (first the 'cd' and then the 'rm') - this reduces the chances of catastrophic error. But it is still extremely important that you type in the commands exactly as specified (except of course substituting the name that you see for "foo") - you don't get any second chances when using 'rm -rf'
And be sure that the folder you are removing does not belong to any mounted drives - that was why I said to be sure to unmount everything first.
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Old 02-03-2005, 04:23 PM   #18
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I couldn't get to it today. Will try tomorrow. Thanks!
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Old 02-03-2005, 05:33 PM   #19
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From Apple Developer site

http://developer.apple.com/documenta...ums/Enums.html

kDRMediaBusyErr
Disc is busy, usually indicating the volume is unmountable.

Errors returned from the Disc Recording framework. All errors returned by the Disc Recording framework will fall into the range of 0x80020000 -> 0x8002FFFF.
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Old 02-04-2005, 07:11 AM   #20
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I see the process "diskarbitrationd" posts messages in system.log, but not console.log (at least not here.) And previous posts only showed output from console.log.

Posting system.log messages from the time the dvd is first inserted into the drive and during the burn process might give more info on what's going/not going on.
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