software Update permission denied - Page 3

hayne · 04-30-2005, 11:29 PM

Sulphonate:
I suspect that you may have the problem of one of the earlier posters in this thread - that you have an actual folder/directory at /tmp instead of the symbolic link you are supposed to have.

You can see this by doing the command:

Code:

ls -l /  |  grep tmp

as suggested in the Apple doc I linked to above.
(Please show us the result by copy & paste.)

If so (if you have an actual folder/directory at /tmp) then you will need to remove it as explained in post #6 of this thread.
I don't think Repair Disk Permissions handles this case, but it would be a good idea to try it anyway, before following my instructions from post #6 and subsequent.

Marsh · 05-10-2005, 10:54 PM

all copied:

Last login: Tue May 10 18:30:05 on ttyp1
Welcome to Darwin!
[Marshalls-Mac:~] marshall% ls -l / | grep tmp
drwxr-xr-x 99 root wheel 3366 10 May 19:01 tmp
[Marshalls-Mac:~] marshall%

hayne · 05-10-2005, 11:42 PM

Quote:

Originally Posted by Marsh


	[Marshalls-Mac:~] marshall% ls -l / \| grep tmp drwxr-xr-x 99 root wheel 3366 10 May 19:01 tmp

Yep - this shows that you have the same problem as earlier posters in this thread and therefore that you should follow my instructions from post #6.

ehfortin · 05-13-2005, 09:10 AM

Hi,

I was having the same issue as a lot of you. As my problem was not related to permissions neither related to the lack of /tmp as a link to /private/tmp, I had to look elsewhere. I started wondering what would be the error message if SoftwareUpdate was unable to fetch the file. Apparently, this is not reported correctly. The tool is trying to fetch the file, fail and then, it tried to untar the non existent file and then complain.

So, the error is not because of permission in this case even if this is what it says. The file is just not there. Here, I have a squid proxy with dansguardian/squidguard over it. I added apple.com as an exclusion to make sure everything from there is accepted. It was still not working. I did some snooping and realized that updates are coming from akamai.net. After adding this to the exclusion list, restarting the SoftwareUpdate worked like a champ.

In short, if you're not having one of the previous reported problem, you may be facing either some kind of filtering (that was my case on multiple extension) or a problem to fetch the file.

I hope this will give to some of you another hint of what can go wrong.

Have a nice day!

Etienne-Hugues

nepley · 11-04-2005, 01:04 PM

Thanks to all who put their time and effort into these instructions. Everything works again. Does anyone have any idea how the bogus tmp file (rather than the symbolic link) gets created in the first place?

NovaScotian · 07-29-2007, 10:02 AM

I've followed this thread without doing more than looking as directed after discovering that directories were simply missing.

Problem: Software Update times out [dual core G5/2.3 OS X 10.4.10]

Condition found: /private/tmp/501/ exists, but is empty.

What to do about that?

hayne · 07-29-2007, 03:38 PM

Quote:

Originally Posted by NovaScotian


	Condition found: /private/tmp/501/ exists, but is empty.

There is nothing necessarily wrong with that. That folder is empty on my 10.4.10 Mac at the moment.
But do you have the symbolic link from /tmp to /private/tmp ?

Code:

% ls -ld /tmp
lrwxr-xr-x   1 root  admin  11 Aug 16  2006 /tmp -> private/tmp

NovaScotian · 07-29-2007, 05:17 PM

This must be it:

Code:

% ls -ld /tmp
lrwxr-xr-x   1 root  admin  11 Jan  8  2006 /tmp -> private/tmp

hayne · 07-29-2007, 10:35 PM

NovaScotian:
Your symbolic link to /private/tmp looks fine.

So let's start over.
What problems are you experiencing?
Have you done permission repair?

NovaScotian · 07-30-2007, 09:04 AM

If I run Software Update, I get the usual drop down sheet "Checking for new software...", the blue progress bar snaps to about 10% and after a substantial wait, the message:

"A networking error has occurred: timed out (-1001). Make sure you can connect to the internet, then try again."

As far as I can tell, absolutely every other internet-using application I use works perfectly normally, and apps that "phone home" succeed in notifying me of upgrades (GraphicConverter just did). The SU problem dates from the upgrade to 10.4.10.

The console said this when I just ran SU:

Quote:


	Software Update[10232]: [FM] FSResolveAliasWithMountFlags() returns #-43 for StructuredText.pdf Software Update[10232]: [FM] FSResolveAliasWithMountFlags() returns #-43 for SHAREDDOCS Software Update[10232]: [FM] FSResolveAliasWithMountFlags() returns #-43 for StructuredText.pdf 2007-07-30 09:58:19.946 Software Update[10232] loader:didFailWithError:NSError "timed out" Domain=NSURLErrorDomain Code=-1001 UserInfo={ NSErrorFailingURLKey = http://swscan.apple.com/content/cata...x-1.sucatalog; NSErrorFailingURLStringKey = "http://swscan.apple.com/content/catalogs/index-1.sucatalog"; NSLocalizedDescription = "timed out";

I had used the Disk Utility to repair permissions just before running SU (plus they are regularly repaired as part of SuperDuper!'s script for backing up my primary volume to an external HD)

04-30-2005, 11:29 PM	#41
hayne Site Admin Join Date: Jan 2002 Location: Montreal Posts: 32,473	Sulphonate: I suspect that you may have the problem of one of the earlier posters in this thread - that you have an actual folder/directory at /tmp instead of the symbolic link you are supposed to have. You can see this by doing the command: Code: ls -l / \| grep tmp as suggested in the Apple doc I linked to above. (Please show us the result by copy & paste.) If so (if you have an actual folder/directory at /tmp) then you will need to remove it as explained in post #6 of this thread. I don't think Repair Disk Permissions handles this case, but it would be a good idea to try it anyway, before following my instructions from post #6 and subsequent.

05-10-2005, 10:54 PM	#42
Marsh Major Leaguer Join Date: May 2003 Location: San Diego, CA USA Posts: 357	here is the terminal result all copied: Last login: Tue May 10 18:30:05 on ttyp1 Welcome to Darwin! [Marshalls-Mac:~] marshall% ls -l / \| grep tmp drwxr-xr-x 99 root wheel 3366 10 May 19:01 tmp [Marshalls-Mac:~] marshall%

05-13-2005, 09:10 AM	#44
ehfortin Registered User Join Date: May 2005 Posts: 1	Firewall/proxy Hi, I was having the same issue as a lot of you. As my problem was not related to permissions neither related to the lack of /tmp as a link to /private/tmp, I had to look elsewhere. I started wondering what would be the error message if SoftwareUpdate was unable to fetch the file. Apparently, this is not reported correctly. The tool is trying to fetch the file, fail and then, it tried to untar the non existent file and then complain. So, the error is not because of permission in this case even if this is what it says. The file is just not there. Here, I have a squid proxy with dansguardian/squidguard over it. I added apple.com as an exclusion to make sure everything from there is accepted. It was still not working. I did some snooping and realized that updates are coming from akamai.net. After adding this to the exclusion list, restarting the SoftwareUpdate worked like a champ. In short, if you're not having one of the previous reported problem, you may be facing either some kind of filtering (that was my case on multiple extension) or a problem to fetch the file. I hope this will give to some of you another hint of what can go wrong. Have a nice day! Etienne-Hugues

07-29-2007, 10:02 AM	#46
NovaScotian League Commissioner Join Date: Oct 2002 Location: Halifax, Canada Posts: 5,156	I've followed this thread without doing more than looking as directed after discovering that directories were simply missing. Problem: Software Update times out [dual core G5/2.3 OS X 10.4.10] Condition found: /private/tmp/501/ exists, but is empty. What to do about that? __________________ 17" MBP, OS X; 27" iMac, both OS X 10.10.x (latest)

07-29-2007, 05:17 PM	#48
NovaScotian League Commissioner Join Date: Oct 2002 Location: Halifax, Canada Posts: 5,156	This must be it: Code: % ls -ld /tmp lrwxr-xr-x 1 root admin 11 Jan 8 2006 /tmp -> private/tmp __________________ 17" MBP, OS X; 27" iMac, both OS X 10.10.x (latest)

11-04-2005, 01:04 PM	#45
nepley Registered User Join Date: Nov 2005 Posts: 1	Thanks to all who put their time and effort into these instructions. Everything works again. Does anyone have any idea how the bogus tmp file (rather than the symbolic link) gets created in the first place?

07-29-2007, 10:35 PM	#49
hayne Site Admin Join Date: Jan 2002 Location: Montreal Posts: 32,473	NovaScotian: Your symbolic link to /private/tmp looks fine. So let's start over. What problems are you experiencing? Have you done permission repair? __________________ hayne.net/macosx.html