AOL dial-up problem on Mac, not PC

RichB · 03-14-2002, 09:13 PM

A G4 733 has problems connecting to AOL while the PC's in the house using the same phone line have no problem. Is this an AOL 5 on OS X 10.1.3 issue since the PC's are up to AOL 7?

The Mac usually gets an error message the first time connecting saying "There was a problem inititializing the modem using the modem script" (set to Apple Internal 56K V.90) or "The modem is not accepting setup commands". Sometimes the error will say "could not get a carrier signal." On the next retry it might work fine.

This is not the hang issue since it is not a dual processor.

Switching the modem to Apple Internal 56K V.34 doesn't stop the error messages and just slows down the connection when made.

AOL beta has been requested but will it help this?

chaz · 03-14-2002, 10:27 PM

I use AOL for OS9 and OSX and compuserve for same on an ibook 2001.

I have many problems signing on, from the one you described, sometimes over 50% of the time.

I use a PC also to sign on to same, and have observed that the PC does sign on without a glitch nearly every time.

I have contacted AOL and Compuserve about this several times in the past few weeks and hope they can clear this issue up.

I see several possible issues:

Software problem initializing the modem

Modem not accepting our (AOL and CS) commands

dropped connections are common, but only on Mac.

Connection problems between modem and remote?? I often cannot get connection, or the handshaking procedures stall out..

I am glad they have OSX native softwares, but they still need work. I am now using refresh (betas) versions that are newer than GM versions.

BTW, tonight the programs are functioning flawlessly.

03-14-2002, 09:13 PM	#1
RichB Triple-A Player Join Date: Jan 2002 Location: Colorado Posts: 115	AOL dial-up problem on Mac, not PC A G4 733 has problems connecting to AOL while the PC's in the house using the same phone line have no problem. Is this an AOL 5 on OS X 10.1.3 issue since the PC's are up to AOL 7? The Mac usually gets an error message the first time connecting saying "There was a problem inititializing the modem using the modem script" (set to Apple Internal 56K V.90) or "The modem is not accepting setup commands". Sometimes the error will say "could not get a carrier signal." On the next retry it might work fine. This is not the hang issue since it is not a dual processor. Switching the modem to Apple Internal 56K V.34 doesn't stop the error messages and just slows down the connection when made. AOL beta has been requested but will it help this?

Thread Tools
Show Printable Version Email this Page
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

03-14-2002, 10:27 PM	#2
chaz Prospect Join Date: Mar 2002 Posts: 2	I use AOL for OS9 and OSX and compuserve for same on an ibook 2001. I have many problems signing on, from the one you described, sometimes over 50% of the time. I use a PC also to sign on to same, and have observed that the PC does sign on without a glitch nearly every time. I have contacted AOL and Compuserve about this several times in the past few weeks and hope they can clear this issue up. I see several possible issues: Software problem initializing the modem Modem not accepting our (AOL and CS) commands dropped connections are common, but only on Mac. Connection problems between modem and remote?? I often cannot get connection, or the handshaking procedures stall out.. I am glad they have OSX native softwares, but they still need work. I am now using refresh (betas) versions that are newer than GM versions. BTW, tonight the programs are functioning flawlessly.