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Old 11-13-2009, 10:25 AM   #1
NutmegCT
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iBook G4 won't restart

Good morning. First post.

I've had my iBook G4 for several years. Now running 10.4.11.

Runs fine, shuts down fine, starts up from "off" fine.

But beginning about a month ago ... if I'm using it and choose Restart from the Apple menu, system shuts down and does *not* restart. I hear a couple clicks from inside after shut down, like it's trying to start up, but nothing beyond that. Screen remains off (not dark ... off). Won't even start up from the power button.

After choosing Restart, and the system shutting down, the only way to start the iBook again is to hold down the Power button for about 10 seconds (a forced shut down), hear a "click". After that click, I can then hit the power button once and it starts up just like after a normal shut down.

In other words, system runs fine *except* it won't restart after choosing Restart. If I choose Shut Down instead of Restart, it shuts down normally: hit Power button, starts up normally.

But if I choose Restart at the end of a work session, system shuts down but doesn't restart.

I've reset pram, run fsck, done various key combo's, but still no luck.

Sound familiar to anyone?

Thanks for any suggestions.
Tom in Connecticut
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Old 11-13-2009, 11:19 PM   #2
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Does it wake okay from Deep Sleep (close it for more than 30 seconds)?
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Old 11-14-2009, 05:15 AM   #3
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LV - thanks for the reply.

Yep- wakes just fine after closing the lid. See the sleep light go on, wait a couple minutes, open the lid, wakes up fine.

Problem only happens when I choose "Restart" from the apple menu. Choose Restart, system seems to shut down *but I still hear a slight hiss from the internal speakers* - like it's not completely shut down.

I *think* this started a few months ago, just after a security update. Finish the update and got a "you must restart". When it shut down for that restart cycle, it didn't restart. That's when I found out I need to force a shut down (hold power button down for about 10 secs.). That seems to really shut it down, then one tap of the power button starts it up normally.

Altho' if I choose Shut Down from the apple menu, it does shut down normally. It's only the Restart choice that seems to get stuck in the shut-down process.

Thanks.
Tom
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Old 11-14-2009, 09:54 AM   #4
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What messages appear in your logs after you choose the "Restart" option from the Apple Menu? You can easily view your logs using the Console app, in /Applications/Utilities.

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Old 11-14-2009, 10:13 AM   #5
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Trevor - thanks for the reply. Here's a copy of the system.log beginning at the time (11:03) that I chose Restart from the apple menu.

I'm not a tech guy, but it looks like there are a couple services that didn't complete just at 11:03. At 11:05, the system was still "dead", so I held the power button 'til I heard a couple clicks like a normal disk spin-down, then hit the power button once and got a normal startup.

Also, note the failure of TrackDelete and VolumeAssist at the end of the log.

Tom

* * * * *

Nov 14 11:03:46 thomas-morehouses-ibook-g4 shutdown: reboot by thomasmorehouse:
Nov 14 11:03:46 thomas-morehouses-ibook-g4 SystemStarter[327]: Norton Volume Assist (334) did not complete successfully
Nov 14 11:03:46 thomas-morehouses-ibook-g4 SystemStarter[327]: authentication service (341) did not complete successfully
Nov 14 11:03:46 thomas-morehouses-ibook-g4 SystemStarter[327]: File Deletion Tracking (335) did not complete successfully
Nov 14 11:05:03 localhost kernel[0]: standard timeslicing quantum is 10000 us
Nov 14 11:05:02 localhost mDNSResponder-108.6 (Jul 19 2007 11: 33:32)[31]: starting
Nov 14 11:05:04 localhost kernel[0]: vm_page_bootstrap: 317103 free pages
Nov 14 11:05:02 localhost memberd[40]: memberd starting up
Nov 14 11:05:04 localhost kernel[0]: mig_table_max_displ = 70
Nov 14 11:05:03 localhost lookupd[39]: lookupd (version 369.8) starting - Sat Nov 14 11:05:03 2009
Nov 14 11:05:04 localhost kernel[0]: 83 prelinked modules
Nov 14 11:05:03 localhost DirectoryService[44]: Launched version 2.1 (v353.6)
Nov 14 11:05:04 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Nov 14 11:05:04 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Nov 14 11:05:04 localhost kernel[0]: using 3276 buffer headers and 3276 cluster IO buffer headers
Nov 14 11:05:04 localhost kernel[0]: FireWire (OHCI) Apple ID 31 built-in now active, GUID 000a95ff fec057d8; max speed s400.
Nov 14 11:05:04 localhost kernel[0]: ADB present:8c
Nov 14 11:05:04 localhost kernel[0]: Security auditing service present
Nov 14 11:05:04 localhost kernel[0]: BSM auditing present
Nov 14 11:05:04 localhost kernel[0]: disabled
Nov 14 11:05:04 localhost kernel[0]: rooting via boot-uuid from /chosen: 88653E1D-9A71-367A-AA7E-2217B5C330DF
Nov 14 11:05:04 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Nov 14 11:05:04 localhost kernel[0]: Got boot device = IOService:/MacRISC2PE/pci@f4000000/AppleMacRiscPCI/ata-6@D/AppleKauaiATA/ATADeviceNub@0/IOATABlockStorageDriver/IOATABlockStorageDevice/IOBlockStorageDriver/FUJITSU MHT2030AT Media/IOApplePartitionScheme/Apple_HFS_Untitled_2@3
Nov 14 11:05:04 localhost kernel[0]: BSD root: disk0s3, major 14, minor 2
Nov 14 11:05:04 localhost kernel[0]: in6_ifattach: lo0 failed to attach a linklocal address.
Nov 14 11:05:04 localhost kernel[0]: Jettisoning kernel linker.
Nov 14 11:05:04 localhost kernel[0]: Resetting IOCatalogue.
Nov 14 11:05:04 localhost kernel[0]: Matching service count = 0
Nov 14 11:05:04 localhost kernel[0]: Matching service count = 4
Nov 14 11:05:04 localhost kernel[0]: Matching service count = 4
Nov 14 11:05:04 localhost kernel[0]: Matching service count = 4
Nov 14 11:05:04 localhost kernel[0]: Matching service count = 4
Nov 14 11:05:04 localhost kernel[0]: Matching service count = 4
Nov 14 11:05:04 localhost kernel[0]: IPv6 packet filtering initialized, default to accept, logging disabled
Nov 14 11:05:05 localhost kernel[0]: UniNEnet: Ethernet address 00:0a:95:c0:57:d8
Nov 14 11:05:05 localhost kernel[0]: AirPortPCI_MM: Ethernet address 00:16:cb:f2:98:b7
Nov 14 11:05:05 localhost diskarbitrationd[38]: disk0s3 hfs 88653E1D-9A71-367A-AA7E-2217B5C330DF iGeorge /
Nov 14 11:05:05 localhost launchd: Server 2f07 in bootstrap 1103 uid 0: "/usr/sbin/lookupd"[39]: exited abnormally: Hangup
Nov 14 11:05:05 localhost usbmuxd[34]: usbmuxd-176 built for iTunesNine on Jul 20 2009 at 13:06:53, running 32 bit
Nov 14 11:05:05 localhost configd[36]: WirelessConfigure: 88001003
Nov 14 11:05:05 localhost configd[36]: initCardWithStoredPrefs failed.
Nov 14 11:05:05 localhost configd[36]: WirelessConfigure: 88001003
Nov 14 11:05:06 localhost lookupd[58]: lookupd (version 369.8) starting - Sat Nov 14 11:05:06 2009
Nov 14 11:05:08 localhost kernel[0]: ATY,Via_A: vram [9c000000:02000000]
Nov 14 11:05:08 localhost kernel[0]: ATY,Via_B: vram [98000000:02000000]
Nov 14 11:05:08 localhost mDNSResponder: Adding browse domain local.
Nov 14 11:05:08 localhost /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow: Login Window Application Started
Nov 14 11:05:10 localhost loginwindow[62]: Login Window Started Security Agent
Nov 14 11:05:14 thomas-morehouses-ibook-g4 configd[36]: setting hostname to "thomas-morehouses-ibook-g4.local"
Nov 14 11:05:16 thomas-morehouses-ibook-g4 kernel[0]: AirPort: Link Active: "linksys" - 0014bfdf9eea - chan 6
Nov 14 11:05:16 thomas-morehouses-ibook-g4 configd[36]: AppleTalk startup
Nov 14 11:05:18 thomas-morehouses-ibook-g4 launchd: Server 0 in bootstrap 1103 uid 0: "/usr/sbin/lookupd"[58]: exited abnormally: Hangup
Nov 14 11:05:18 thomas-morehouses-ibook-g4 configd[36]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/enable-network
Nov 14 11:05:18 thomas-morehouses-ibook-g4 lookupd[75]: lookupd (version 369.8) starting - Sat Nov 14 11:05:18 2009
Nov 14 11:05:18 thomas-morehouses-ibook-g4 configd[36]: posting notification com.apple.system.config.network_change
Nov 14 11:05:18 thomas-morehouses-ibook-g4 launchd: Server 450b in bootstrap 1103 uid 0: "/usr/sbin/lookupd"[75]: exited abnormally: Hangup
Nov 14 11:05:18 thomas-morehouses-ibook-g4 lookupd[76]: lookupd (version 369.8) starting - Sat Nov 14 11:05:18 2009
Nov 14 11:05:22 thomas-morehouses-ibook-g4 configd[36]: AppleTalk startup complete
Nov 14 11:05:22 thomas-morehouses-ibook-g4 configd[36]: target=enable-network: disabled
Nov 14 11:05:23 thomas-morehouses-ibook-g4 SystemStarter[45]: The following StartupItems were not attempted due to failure of a required service:
Nov 14 11:05:23 thomas-morehouses-ibook-g4 SystemStarter[45]: /Library/StartupItems/TrackDelete
Nov 14 11:05:23 thomas-morehouses-ibook-g4 SystemStarter[45]: /Library/StartupItems/VolumeAssist
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Old 11-14-2009, 10:23 AM   #6
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Code:
Nov 14 11:03:46 thomas-morehouses-ibook-g4 shutdown: reboot by thomasmorehouse:
Nov 14 11:03:46 thomas-morehouses-ibook-g4 SystemStarter[327]: Norton Volume Assist (334) did not complete successfully
Norton Volume Assist has been traced to many other problems, too. Try removing all traces of Norton Volume Assist and any other Norton Utilities (isn't TrackDelete from Norton, too?) from your computer. Let us know if that fixed the problem.

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Old 11-14-2009, 11:09 AM   #7
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Progress - one step at a time:

Moved VolumeAssist and TrackDelete to Trash. Shut down. Restarted normally. Choose Restart.

System shut down and actually chimed for the restart; never chimed for a Restart since the problem started. But hung just after the chime. Here's the latest system log; seems there's fewer "errors":

Nov 14 12:02:31 thomas-morehouses-ibook-g4 shutdown: reboot by thomasmorehouse:
Nov 14 12:02:31 thomas-morehouses-ibook-g4 SystemStarter[214]: authentication service (223) did not complete successfully
Nov 14 12:03:46 localhost kernel[0]: standard timeslicing quantum is 10000 us
Nov 14 12:03:46 localhost memberd[40]: memberd starting up
Nov 14 12:03:46 localhost kernel[0]: vm_page_bootstrap: 317103 free pages
Nov 14 12:03:46 localhost mDNSResponder-108.6 (Jul 19 2007 11: 33:32)[31]: starting
Nov 14 12:03:46 localhost kernel[0]: mig_table_max_displ = 70
Nov 14 12:03:46 localhost lookupd[39]: lookupd (version 369.8) starting - Sat Nov 14 12:03:46 2009
Nov 14 12:03:46 localhost kernel[0]: 83 prelinked modules
Nov 14 12:03:46 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Nov 14 12:03:46 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Nov 14 12:03:46 localhost kernel[0]: using 3276 buffer headers and 3276 cluster IO buffer headers
Nov 14 12:03:46 localhost kernel[0]: FireWire (OHCI) Apple ID 31 built-in now active, GUID 000a95ff fec057d8; max speed s400.
Nov 14 12:03:46 localhost kernel[0]: ADB present:8c
Nov 14 12:03:46 localhost kernel[0]: Security auditing service present
Nov 14 12:03:46 localhost kernel[0]: BSM auditing present
Nov 14 12:03:46 localhost kernel[0]: disabled
Nov 14 12:03:46 localhost kernel[0]: rooting via boot-uuid from /chosen: 88653E1D-9A71-367A-AA7E-2217B5C330DF
Nov 14 12:03:46 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Nov 14 12:03:46 localhost kernel[0]: Got boot device = IOService:/MacRISC2PE/pci@f4000000/AppleMacRiscPCI/ata-6@D/AppleKauaiATA/ATADeviceNub@0/IOATABlockStorageDriver/IOATABlockStorageDevice/IOBlockStorageDriver/FUJITSU MHT2030AT Media/IOApplePartitionScheme/Apple_HFS_Untitled_2@3
Nov 14 12:03:46 localhost kernel[0]: BSD root: disk0s3, major 14, minor 2
Nov 14 12:03:46 localhost kernel[0]: in6_ifattach: lo0 failed to attach a linklocal address.
Nov 14 12:03:46 localhost kernel[0]: Jettisoning kernel linker.
Nov 14 12:03:46 localhost kernel[0]: Resetting IOCatalogue.
Nov 14 12:03:46 localhost kernel[0]: Matching service count = 0
Nov 14 12:03:46 localhost kernel[0]: Matching service count = 4
Nov 14 12:03:46 localhost kernel[0]: Matching service count = 4
Nov 14 12:03:46 localhost kernel[0]: Matching service count = 4
Nov 14 12:03:46 localhost kernel[0]: Matching service count = 4
Nov 14 12:03:46 localhost kernel[0]: Matching service count = 4
Nov 14 12:03:46 localhost kernel[0]: IPv6 packet filtering initialized, default to accept, logging disabled
Nov 14 12:03:47 localhost DirectoryService[44]: Launched version 2.1 (v353.6)
Nov 14 12:03:47 localhost diskarbitrationd[38]: disk0s3 hfs 88653E1D-9A71-367A-AA7E-2217B5C330DF iGeorge /
Nov 14 12:03:48 localhost kernel[0]: UniNEnet: Ethernet address 00:0a:95:c0:57:d8
Nov 14 12:03:48 localhost kernel[0]: AirPortPCI_MM: Ethernet address 00:16:cb:f2:98:b7
Nov 14 12:03:48 localhost usbmuxd[34]: usbmuxd-176 built for iTunesNine on Jul 20 2009 at 13:06:53, running 32 bit
Nov 14 12:03:48 localhost configd[36]: WirelessConfigure: 88001003
Nov 14 12:03:48 localhost configd[36]: initCardWithStoredPrefs failed.
Nov 14 12:03:49 localhost lookupd[58]: lookupd (version 369.8) starting - Sat Nov 14 12:03:49 2009
Nov 14 12:03:49 localhost configd[36]: WirelessConfigure: 88001003
Nov 14 12:03:51 localhost kernel[0]: ATY,Via_A: vram [9c000000:02000000]
Nov 14 12:03:51 localhost mDNSResponder: Adding browse domain local.
Nov 14 12:03:51 localhost kernel[0]: ATY,Via_B: vram [98000000:02000000]
Nov 14 12:03:52 localhost /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow: Login Window Application Started
Nov 14 12:03:53 localhost loginwindow[62]: Login Window Started Security Agent
Nov 14 12:03:57 thomas-morehouses-ibook-g4 configd[36]: setting hostname to "thomas-morehouses-ibook-g4.local"
Nov 14 12:03:59 thomas-morehouses-ibook-g4 kernel[0]: AirPort: Link Active: "linksys" - 0014bfdf9eea - chan 6
Nov 14 12:03:59 thomas-morehouses-ibook-g4 configd[36]: AppleTalk startup
Nov 14 12:04:01 thomas-morehouses-ibook-g4 launchd: Server 0 in bootstrap 1103 uid 0: "/usr/sbin/lookupd"[58]: exited abnormally: Hangup
Nov 14 12:04:01 thomas-morehouses-ibook-g4 configd[36]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/enable-network
Nov 14 12:04:01 thomas-morehouses-ibook-g4 configd[36]: posting notification com.apple.system.config.network_change
Nov 14 12:04:01 thomas-morehouses-ibook-g4 lookupd[75]: lookupd (version 369.8) starting - Sat Nov 14 12:04:01 2009
Nov 14 12:04:03 thomas-morehouses-ibook-g4 configd[36]: target=enable-network: disabled
Nov 14 12:04:05 thomas-morehouses-ibook-g4 configd[36]: AppleTalk startup complete
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Old 11-14-2009, 11:32 AM   #8
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Sorry, I don't see any smoking guns in the latest log. Just a theory, but I wonder if Norton Utilities has altered anything related to booting, though? Perhaps running an uninstaller for Norton Utilities (if one exists and you have it), or manually uninstalling Norton Utilities would be helpful?

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Old 11-14-2009, 12:15 PM   #9
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Thanks for trying. Funny that all the Norton stuff was in a folder I ported over from my G3 iBook 3 years ago, but I've never even run NU on this machine. Weird. Also strange that the problem only started a few months ago, yet NU has been in my "old stuff" folder for years.

Also tried the Restart test after logging out. Same issue.

But looking on the bright side - after trashing the VolumeAssist, TrackDelete, and all files related to NU, at least now I hear a chime, to alert me it really did *try* to restart!

Seriously - thanks again for all the suggestions.
Tom
PS - running 10.4.11
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Old 11-14-2009, 06:47 PM   #10
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have you tried shutting it down, hitting shift-ctr-option-power to reset the pmu?

http://support.apple.com/kb/HT1431?viewlocale=en_US
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Old 11-14-2009, 07:24 PM   #11
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Ron - thanks for the suggestion. I just tried the reset pmu as described in the apple article. Shut down, did the key combo, then restarted.

Interesting that altho' the apple article says the date/clock will be reset, my date and time didnt' change a bit.

Also tried the forced Restart (ctr-cmd-power) after shutdown, which did restart. But the normal Restart from the menu (either the apple menu, or the login screen) still shuts down but doesn't fully restart.

It's like something gets "stuck" in the normal restart process.

Tom
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Old 11-14-2009, 08:44 PM   #12
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Quote:
Originally Posted by NutmegCT

I *think* this started a few months ago, just after a security update. Finish the update and got a "you must restart". When it shut down for that restart cycle, it didn't restart. That's when I found out I need to force a shut down (hold power button down for about 10 secs.).

Here is what you should probably do. Go to this site and download the security update again.

http://www.apple.com/downloads/macos...urity_updates/

If your not sure which one to choose, then go to the Apple Menu (top right). Click on "About this Mac" and "more info" button. This will open the system profiler. Click on Software -> Logs (left hand pane). On the right hand side, click on "Software Update.log". In the bottom right pane, scroll all the way to the bottom and locate the last security update. This is the update you want to choose in the link.

Note:Please be sure to install the last package so that things run smoothly. Install it while the computer is plugged into a wall outlet.

Good Luck.
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Old 11-14-2009, 09:47 PM   #13
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Ron - just re-installed the 2009-05 security update, as that was the last security update in the log. At the end of the process I got the "please restart" window. Chose Restart in the window, system shut down, heard the chime ... but no restart (again).

Still a mystery why the reset pmu doesn't seem to really reset anything (date/time don't change).
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Old 11-14-2009, 10:01 PM   #14
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Other than a security update a few months ago, what else do you remember installing? Anything else strange that happened that you can remember? Did you install any software or something else during that timeframe?

When you ran fsck, did you run it from single user mode? If so, were there any errors or warnings?
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Old 11-15-2009, 05:52 AM   #15
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I'm pretty sure this started with a security update *prior* to the most recent one. Is it safe to re-install, for example, the last *3* security updates?

Ran FSCK from single user mode - no problems found.

The more I think about this, the more I remember discovering the problem just after a security update. Please let me know if I can re-install the last 3 updates. Thanks.
Tom
PS - in single user mode, running fsck and then typing "reboot" - system shuts down but doesn't reboot. Just hangs as per "the new normal". Weird.

Last edited by NutmegCT; 11-15-2009 at 06:16 AM. Reason: added PS
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Old 11-15-2009, 07:17 AM   #16
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A couple updates:

I realized the "reset pmu" was actually working correctly. The date/time didn't seem to change, because every reboot would cause the OS to update the time from apple's timeserver. I turned airport off, reset pmu, and the date/time were back in 1970.

Also, tried the restart in safe mode. No change - shuts down but hangs in trying to start up again.

T.
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Old 11-15-2009, 08:42 AM   #17
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I'm not sure if it will do you any good to reinstall the last security updates since it states on the website that, "Previous security updates have been incorporated into this security update. (Update)"

I was going to recommend safe mode but you've already done this.

Do you still have the disks with the machine. If so, you should run a hardware check to see if it catches a problem.

You can also pop in the install disk that came with your machine. Restart with the install disk and seeing if it will normally reboot.
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Old 11-15-2009, 09:02 AM   #18
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Hi Ron - here's the latest.

Used an original OSX Tiger installer disk for a startup. Quit the installer and got the disk's "Shut down or Restart" window.

Chose Restart. Same thing again - shuts down but only partially starts back up. So it seems to be hardware, not the OS on the internal drive.
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Old 11-15-2009, 09:09 AM   #19
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I should have spelled it out more clearly. When you put the install disk in, did you hit the c button while starting up the system? If not, try that.

Did you run the hardware test using the hardware cd that came with the machine?
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Old 11-15-2009, 10:15 AM   #20
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Sorry I wasn't clear. I put the install disk in, and held the c button while starting the system.

Yep - I did run the hardware test using the Disk Utility on the booted apple system disk. File permissions had lots (100s) of problems, all in iMovie files. But that was awhile back; today's permission check using the Disk Utility on the botted apple system disk showed no problems.

Also, when I finished the Disk Utility and chose Restart - same problem. Shut down, started up, but hung up again.

Maybe I should just accept the Restart problem, altho' I always worry that it's a symptom of something else lurking in the woods.

Thanks again.
Tom
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