Snow Leopard issue with opening TIFFs

goodmanjaz · 10-23-2009, 05:47 PM

I have a Macbook (late 2007) and I just upgraded to Snow Leopard a couple of weeks ago. I was trying to open some old school stuff today and was trying to get to a couple of TIFF files I had. Whenever I navigate to the folder and try to highlight a TIFF whatever program I'm in crashes. Finder won't open them, and neither will Preview or anything else. I really need some of these files, so any help is appreciated.

hayne · 10-23-2009, 08:32 PM

1) Please show us the crash logs. (You can look at the logs by using the "Console" application which is under /Applications/Utilities)

2) It is likely that the crashes are due to corrupted preview images or icons - the apps you are using are probably trying to show you the preview image. You could remove the preview images/icons using an app like "Graphic Converter".
Or maybe try opening the files via the 'open' command in a Terminal window.
You'd need to navigate to the folder where the files are using the 'cd' command in Terminal and then you can use the 'open' command specifying the name of the file you want to open after a space. E.g.:
open myFriendsPhoto.tiff
Note that you can press Tab and the filename will auto-complete in Terminal.

See this Unix FAQ for the basics of using Terminal.

goodmanjaz · 10-23-2009, 11:07 PM

The crash logs are below. The Terminal suggestion was no good either; I got the same console messages, only with Preview rather than Finder. It does seem to be a problem with the preview images, but I'm not sure how to go about removing them. I tried Graphic Converter (the demo) but it also gets the same error message trying to open them. Also, I have a lot of these files strewn about lots of different folders (they're examples for papers) and don't particularly want to go through and find them all when it seems to be something in the OS that's gone wrong.

======

10/23/09 10:54:30 PM com.apple.WebKit.PluginAgent[6932] Debugger() was called!
10/23/09 10:54:47 PM com.apple.WebKit.PluginAgent[6932] Debugger() was called!
10/23/09 10:55:33 PM com.apple.launchd.peruser.501[93] (com.apple.Finder[6739]) Job appears to have crashed: Segmentation fault
10/23/09 10:55:33 PM ReportCrash[6940] Saved crash report for Finder[6739] version 10.6 (10.6) to /Users/mjm/Library/Logs/DiagnosticReports/Finder_2009-10-23-225533_mjmMacbook.crash

benwiggy · 10-24-2009, 06:22 AM

There is an issue with QuickLook display of some types of TIFF in 10.6. I myself have had this, where the Finder quits and relaunches when trying to view the TIFFs. The same TIFFs display fine in Leopard.

Photoshop will open the TIFFs and can resave them, which fixes the problem. You may find other apps, like Graphic Converter, that also work.

View the files in Icon or List view, with Icon preview off, in order to manipulate the files in the Finder.

trevor · 10-24-2009, 08:04 AM

Quote:

Originally Posted by goodmanjaz


	10/23/09 10:55:33 PM ReportCrash[6940] Saved crash report for Finder[6739] version 10.6 (10.6) to /Users/mjm/Library/Logs/DiagnosticReports/Finder_2009-10-23-225533_mjmMacbook.crash

Please attach the crash log file (in .txt format) to this thread:
/Users/mjm/Library/Logs/DiagnosticReports/Finder_2009-10-23-225533_mjmMacbook.crash

Trevor

goodmanjaz · 10-24-2009, 11:12 AM

Photoshop seems to be solving it (to open I just had to switch to list view that doesn't preview the images). But it would still be nice to know what's causing it, if it's something that's pretty simple to fix, so I've attached the crash log below.

giskard22 · 10-26-2009, 01:03 AM

In my experience, OS X's Preview (which should rely on the same image processing code as other Apple programs like Finder) cannot handle TIFFs that use compression.

10-23-2009, 05:47 PM	#1
goodmanjaz Prospect Join Date: Oct 2009 Posts: 4	Snow Leopard issue with opening TIFFs I have a Macbook (late 2007) and I just upgraded to Snow Leopard a couple of weeks ago. I was trying to open some old school stuff today and was trying to get to a couple of TIFF files I had. Whenever I navigate to the folder and try to highlight a TIFF whatever program I'm in crashes. Finder won't open them, and neither will Preview or anything else. I really need some of these files, so any help is appreciated.

10-23-2009, 08:32 PM	#2
hayne Site Admin Join Date: Jan 2002 Location: Montreal Posts: 32,473	1) Please show us the crash logs. (You can look at the logs by using the "Console" application which is under /Applications/Utilities) 2) It is likely that the crashes are due to corrupted preview images or icons - the apps you are using are probably trying to show you the preview image. You could remove the preview images/icons using an app like "Graphic Converter". Or maybe try opening the files via the 'open' command in a Terminal window. You'd need to navigate to the folder where the files are using the 'cd' command in Terminal and then you can use the 'open' command specifying the name of the file you want to open after a space. E.g.: open myFriendsPhoto.tiff Note that you can press Tab and the filename will auto-complete in Terminal. See this Unix FAQ for the basics of using Terminal. __________________ hayne.net/macosx.html

10-23-2009, 11:07 PM	#3
goodmanjaz Prospect Join Date: Oct 2009 Posts: 4	The crash logs are below. The Terminal suggestion was no good either; I got the same console messages, only with Preview rather than Finder. It does seem to be a problem with the preview images, but I'm not sure how to go about removing them. I tried Graphic Converter (the demo) but it also gets the same error message trying to open them. Also, I have a lot of these files strewn about lots of different folders (they're examples for papers) and don't particularly want to go through and find them all when it seems to be something in the OS that's gone wrong. ====== 10/23/09 10:54:30 PM com.apple.WebKit.PluginAgent[6932] Debugger() was called! 10/23/09 10:54:47 PM com.apple.WebKit.PluginAgent[6932] Debugger() was called! 10/23/09 10:55:33 PM com.apple.launchd.peruser.501[93] (com.apple.Finder[6739]) Job appears to have crashed: Segmentation fault 10/23/09 10:55:33 PM ReportCrash[6940] Saved crash report for Finder[6739] version 10.6 (10.6) to /Users/mjm/Library/Logs/DiagnosticReports/Finder_2009-10-23-225533_mjmMacbook.crash

10-24-2009, 06:22 AM	#4
benwiggy League Commissioner Join Date: Aug 2006 Location: London Posts: 5,843	There is an issue with QuickLook display of some types of TIFF in 10.6. I myself have had this, where the Finder quits and relaunches when trying to view the TIFFs. The same TIFFs display fine in Leopard. Photoshop will open the TIFFs and can resave them, which fixes the problem. You may find other apps, like Graphic Converter, that also work. View the files in Icon or List view, with Icon preview off, in order to manipulate the files in the Finder.

10-26-2009, 01:03 AM	#7
giskard22 Moderator Join Date: May 2003 Posts: 4,272	In my experience, OS X's Preview (which should rely on the same image processing code as other Apple programs like Finder) cannot handle TIFFs that use compression.