Outlook 2011 with Exchange Server 2010

anthlover · 02-27-2013, 07:16 PM

Outlook 2011 with Exchange Server 2010

I have a customer seems to have an issue with Deleted Items not updating to the Exchange Server. Current 2011 Outlook, all Patched ML 10.8.2 all patched.

I Have tried deleting and re-adding the account back. My next step is to remove Office 2011, all settings etc. and resin tall.

Any other ideas?

For now I have her using Web Outlook 2010.

agentx · 02-28-2013, 07:56 AM

Internal EXCH or Hosted ?

autodiscover DNS all set up correctly ?

anthlover · 02-28-2013, 08:33 AM

Internal hosted, on internal net. Only effects deleted items. All outlook 2011 settings are default including auto discovey of account settings.

agentx · 02-28-2013, 08:47 AM

Do a rebuild of mailbox on exchange side.
Look at exchange logs to see whatu is going on and turn on logging in outlook 2011 to se if anything shows up.

anthlover · 03-01-2013, 06:56 AM

Not sure I can get Mail team to do that. I can try turning on logging. I think I am going to have to do a complete remove of office and then restore.

agentx · 03-01-2013, 06:58 AM

You really need to see what is happening Server side too but Outlook Logging will show Microsoft Exchange folder and item synchronisation which is where your issue is. Of course try a nuke of Office 2011.

02-27-2013, 07:16 PM	#1
anthlover Hall of Famer Join Date: Apr 2003 Posts: 2,658	Outlook 2011 with Exchange Server 2010 Outlook 2011 with Exchange Server 2010 I have a customer seems to have an issue with Deleted Items not updating to the Exchange Server. Current 2011 Outlook, all Patched ML 10.8.2 all patched. I Have tried deleting and re-adding the account back. My next step is to remove Office 2011, all settings etc. and resin tall. Any other ideas? For now I have her using Web Outlook 2010.

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02-28-2013, 07:56 AM	#2
agentx Hall of Famer Join Date: Feb 2003 Location: Brighton, UK Posts: 3,806	Internal EXCH or Hosted ? autodiscover DNS all set up correctly ?

02-28-2013, 08:33 AM	#3
anthlover Hall of Famer Join Date: Apr 2003 Posts: 2,658	Internal hosted, on internal net. Only effects deleted items. All outlook 2011 settings are default including auto discovey of account settings.

02-28-2013, 08:47 AM	#4
agentx Hall of Famer Join Date: Feb 2003 Location: Brighton, UK Posts: 3,806	Do a rebuild of mailbox on exchange side. Look at exchange logs to see whatu is going on and turn on logging in outlook 2011 to se if anything shows up.

03-01-2013, 06:56 AM	#5
anthlover Hall of Famer Join Date: Apr 2003 Posts: 2,658	Not sure I can get Mail team to do that. I can try turning on logging. I think I am going to have to do a complete remove of office and then restore.

03-01-2013, 06:58 AM	#6
agentx Hall of Famer Join Date: Feb 2003 Location: Brighton, UK Posts: 3,806	You really need to see what is happening Server side too but Outlook Logging will show Microsoft Exchange folder and item synchronisation which is where your issue is. Of course try a nuke of Office 2011.