Very strange problem in Mail App

dockerslund · 05-20-2012, 08:29 PM

Have encountered a really really strange problem with Mail App.
If I'm sending an email to xxxxx@kineticeducation.com.au, then it's not received, but only if it's sent from either xxxxx@zealandmedia.com or xxxxx@thebrandbox.biz (they're both Google Apps mails by the way - the kineticeducation one isn't).
Any other email adresses can easily send to the kineticeducation email, when sent from Mail App.
Now here's the strange thing. If I log in to Gmail.com (as either zealandmedia or thebrandbox), then I can easily send to the kineticeducation email.
I've also set up those two email addresses in Mozilla Thunderbird and Windows Live Mail. They're received on the kineticeducation email with no problems.
So it's only when I send FROM zealandmedia.com or thebrandbox.biz TO kineticeducation from WITHIN Mail App.
Please heeeeeeelp

P.S. No bounce back errors are received, when I send from Mail App - and just to confirm that I can send to any other email address from zealandmedia.com or thebrandbox.biz within Mail App - just not kineticeducation

P.P.S. Obviously the email addresses aren't 'xxxxx'

DeltaMac · 05-20-2012, 09:21 PM

Those various email addresses can't send mail anywhere, unless your outgoing mail server settings are correct.
So, I suspect that when you prepare an email to send to the kineticeduation(etc), that the smtp server settings are incorrectly chosen, or just incorrect in Mail.
You may find out what is giving you a problem, by selecting Connection Doctor (from Mail's Window menu), and check for problems with the outgoing servers (usually will have smtp somewhere in the name of that server)

dockerslund · 05-20-2012, 11:09 PM

Thanks for your reply.
The settings are correct, as I can send to any other email address (from these two email addresses).
Just not to the kinetic email address.

DeltaMac · 05-21-2012, 06:54 AM

I do take issue with your insistence that you are 'sending' mail from those two addresses.
Unless those are outgoing mail servers, then you are not giving accurate information.
Your outgoing mail server will normally be the one provided as an outgoing, or smtp, server by your ISP, not the internet sites that you communicate to (or the firms that send you emails)

Have you verified that when you send an email to kinetic... - that the outgoing (smtp) server is correctly chosen? I suspect that there's something about your address book, which may have a wrong default server with that one address. I think it's very unusual, so you need to check the unusual items. You have to verify when you send to kinetic, that the smtp server is correct, or simply choose a different outgoing server.
Does your Connection Doctor agree that the settings are correct (all your server settings show "green"?)

dockerslund · 05-21-2012, 07:55 AM

Yep,
The smtp server is set correctly to smtp.gmail.com
Yes, I'm sending from either of those emails.
I can go in and create an email in Mail app and send from either of those emails with no problems (to any other email address).
But if I try to send to the kinetic email, it's not received (not if I send from Mail app).
Hmmmm

05-20-2012, 08:29 PM	#1
dockerslund Triple-A Player Join Date: Jun 2007 Location: Melbourne, Australia Posts: 146	Very strange problem in Mail App Have encountered a really really strange problem with Mail App. If I'm sending an email to xxxxx@kineticeducation.com.au, then it's not received, but only if it's sent from either xxxxx@zealandmedia.com or xxxxx@thebrandbox.biz (they're both Google Apps mails by the way - the kineticeducation one isn't). Any other email adresses can easily send to the kineticeducation email, when sent from Mail App. Now here's the strange thing. If I log in to Gmail.com (as either zealandmedia or thebrandbox), then I can easily send to the kineticeducation email. I've also set up those two email addresses in Mozilla Thunderbird and Windows Live Mail. They're received on the kineticeducation email with no problems. So it's only when I send FROM zealandmedia.com or thebrandbox.biz TO kineticeducation from WITHIN Mail App. Please heeeeeeelp P.S. No bounce back errors are received, when I send from Mail App - and just to confirm that I can send to any other email address from zealandmedia.com or thebrandbox.biz within Mail App - just not kineticeducation P.P.S. Obviously the email addresses aren't 'xxxxx'

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05-20-2012, 09:21 PM	#2
DeltaMac League Commissioner Join Date: Jan 2002 Posts: 7,998	Those various email addresses can't send mail anywhere, unless your outgoing mail server settings are correct. So, I suspect that when you prepare an email to send to the kineticeduation(etc), that the smtp server settings are incorrectly chosen, or just incorrect in Mail. You may find out what is giving you a problem, by selecting Connection Doctor (from Mail's Window menu), and check for problems with the outgoing servers (usually will have smtp somewhere in the name of that server)

05-20-2012, 11:09 PM	#3
dockerslund Triple-A Player Join Date: Jun 2007 Location: Melbourne, Australia Posts: 146	Thanks for your reply. The settings are correct, as I can send to any other email address (from these two email addresses). Just not to the kinetic email address.

05-21-2012, 06:54 AM	#4
DeltaMac League Commissioner Join Date: Jan 2002 Posts: 7,998	I do take issue with your insistence that you are 'sending' mail from those two addresses. Unless those are outgoing mail servers, then you are not giving accurate information. Your outgoing mail server will normally be the one provided as an outgoing, or smtp, server by your ISP, not the internet sites that you communicate to (or the firms that send you emails) Have you verified that when you send an email to kinetic... - that the outgoing (smtp) server is correctly chosen? I suspect that there's something about your address book, which may have a wrong default server with that one address. I think it's very unusual, so you need to check the unusual items. You have to verify when you send to kinetic, that the smtp server is correct, or simply choose a different outgoing server. Does your Connection Doctor agree that the settings are correct (all your server settings show "green"?)

05-21-2012, 07:55 AM	#5
dockerslund Triple-A Player Join Date: Jun 2007 Location: Melbourne, Australia Posts: 146	Yep, The smtp server is set correctly to smtp.gmail.com Yes, I'm sending from either of those emails. I can go in and create an email in Mail app and send from either of those emails with no problems (to any other email address). But if I try to send to the kinetic email, it's not received (not if I send from Mail app). Hmmmm