Strange Safari crash

[newtonUser]

Gents,

Safari works great when I use it (using v74 right now). But when my daughter logs in and tries to use it, it immediately crashes after it opens it's browser window. I have tried removing the Safari files from her Library folder (/Library/Safari and /Library/Preferences/com.apple.Safari.plist). It didn't help. I also replaced those files with mine which also didn't help. It still immediately crashes. Netscape works fine for her (yuk!).

Any ideas that might help? BTW, we are using 10.2.6, if that matters.

Matt

[djn1]

You could also try deleting everything inside of:

~/Library/Caches/Safari/

[edit] the '~' means her user account. Sorry if you already knew that but you didn't use the convention in your original message [/edit]

[newtonUser]

Dave,

Unfortunately it's still crashing after deleting that also. If it helps, I also reinstalled Safari and Mac OS X 10.2.6 combo-update, ran and repaired disk permissions with Disk Utility, and ran all of the maintenence/repair functions of Jaguar Cache Cleaner. None of these helped BTW.

When I launch it (in her account) it bounces, and then open it's browser window. Then you here what sounds like a bunch of windows opening, except nothing else opens. Then it crashes. I find this working for one user but not another truly bizarre.

I had forgotten about the "~" convention. Thanks for helping.

Matt

[bassi]

The cache removal is a good idea. When Safari starts up, does it load a home page or is it supposed to be blank?

[djn1]

Have you tried logging in to her account while holding down the shift key to disable any third party software from loading. It's possible that this is a conflict with something she has running on her account only.

[newtonUser]

bassi,

It was set up to open the Earthlink home page. I changed it to open Yahoo as a home page. It crashed whenever it tries to open either one. When I delete the homepage selection of the Web tab on the Internet System Preferences panel, Safari does not crash but opens a blank page. As soon as I ask it to open a page (even Apple.com) it immediately crashes. I don't think it's a general internet setting because Netscape or iCab works when she is logged in.

djn1,

If I log in with the shift key down it does the same crashing thing as when I don't hold it down, i.e. crashes when opening a page. I still wonder about that sound it makes like it is trying to open multiple things (several swishing sounds). It doesn't do that under my account.

Matt

[mervTormel]

let's see the last entry in:

~/Library/Logs/CrashReporter/Safari.crash.log

[djn1]

Ok, if I were you I'd try either or both of the following.

1) Run Jaguar Cache Cleaner. It's resolved odd behaviour on my machine quite a few times.

2) Try logging in to your daughter's account after removing the preference folder from her library folder. DON'T DELETE IT as you'll probably wont to put it back after you see whether it makes a difference or not. I still suspect that this may be a rogue preference file problem.

[newtonUser]

djn1,

I tried removing the Safari preferences (com.apple.Safari.plist) from ~/Library/Preferences. Were you talking about removing this file or the whole Preferences folder? I did run the full set of Jaguar Cache Cleaner routines (light cleaning with all options, not the deep cleaning). Neither of these seemed to help.



mervTormel,

~/Library/Logs/CrashReporter/Safari.crash.log brings up two windows.

The first window is called "console.log" and says:

Mac OS X Version 10.2.6 (Build 6L60)
Jun 2 13:53:09 user-0c93g02 WindowServer[814]: CGXDisableUpdate: Updates disabled by connection 0x4a07 for over 1.000000 seconds

2003-06-02 13:53:25.318 pbs[820] CFLog (0):
CFPropertyListCreateFromXMLData(): plist parse failed; the data is not proper UTF-8. The file name for this data could be:
<plist resource in resource fork> of bundle: /Applications/Utilities/ATI Utilities/ATI Monitor
The parser will retry as in 10.1, but the problem should be corrected in the plist.

2003-06-02 13:55:11.921 Safari[838] CFLog (0):
CFPropertyListCreateFromXMLData(): plist parse failed; the data is not proper UTF-8. The file name for this data could be:
/Users/annarieh/Library/Application Support/WebFoundation/Cookies.plist
The parser will retry as in 10.1, but the problem should be corrected in the plist.
Jun 2 13:55:12 user-0c93g02 crashdump: Crash report written to: /Users/annarieh/Library/Logs/CrashReporter/Safari.crash.log

2003-06-02 13:55:13.029 Console[835] Exception raised during posting of notification. Ignored. exception: *** NSRunStorage, _NSBlockNumberForIndex(): index (266389) beyond array bounds (266389)
Jun 2 13:58:26 user-0c93g02 WindowServer[814]: CGXDisableUpdate: Updates disabled by connection 0x490b for over 1.000000 seconds


The second window is called "Sarari.crash.log" and the last entry is:

Date/Time: 2003-06-02 13:55:12 -0500
OS Version: 10.2.6 (Build 6L60)
Host: user-0c93g02.cable.mindspring.com

Command: Safari
PID: 838

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x01b2b000

Thread 0:
#0 0x90073c28 in mach_msg_trap
#1 0x90005f70 in mach_msg
#2 0x901489f0 in __CFRunLoopRun
#3 0x90180f58 in CFRunLoopRunSpecific
#4 0x969a3b70 in RunCurrentEventLoopInMode
#5 0x969b3b00 in ReceiveNextEventCommon
#6 0x969dabbc in BlockUntilNextEventMatchingListInMode
#7 0x9308dedc in _DPSNextEvent
#8 0x930a0158 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
#9 0x00012ec0 in 0x12ec0
#10 0x930b1d88 in -[NSApplication run]
#11 0x9315fc58 in NSApplicationMain
#12 0x00004200 in 0x4200
#13 0x00004080 in 0x4080

Thread 1:
#0 0x90073c28 in mach_msg_trap
#1 0x90005f70 in mach_msg
#2 0xc0007758 in __ape_internal
#3 0xc0001160 in __ape_agent
#4 0x90020d28 in _pthread_body

Thread 2:
#0 0x90073c28 in mach_msg_trap
#1 0x90005f70 in mach_msg
#2 0x00470a74 in APEBundleMessage
#3 0x90020d28 in _pthread_body

Thread 3:
#0 0x90073c28 in mach_msg_trap
#1 0x90005f70 in mach_msg
#2 0x901489f0 in __CFRunLoopRun
#3 0x90180f58 in CFRunLoopRunSpecific
#4 0x907f5a0c in -[NSRunLoop runMode:beforeDate:]
#5 0x90809244 in -[NSRunLoop run]
#6 0x7e3691b0 in +[WebFileDatabase _syncLoop:]
#7 0x9081cd38 in forkThreadForFunction
#8 0x90020d28 in _pthread_body

Thread 4:
#0 0x90073c28 in mach_msg_trap
#1 0x90005f70 in mach_msg
#2 0x901489f0 in __CFRunLoopRun
#3 0x90180f58 in CFRunLoopRunSpecific
#4 0x94d9c1c0 in _ZN10HALRunLoop9OwnThreadEPv
#5 0x94d911b0 in _ZN9CAPThread5EntryEPS_
#6 0x90020d28 in _pthread_body

Thread 5 Crashed:
#0 0x90165558 in __CFFromUTF8
#1 0x901ac8cc in __CFStringDecodeByteStream3
#2 0x901abdcc in __CFStringCreateImmutableFunnel3
#3 0x9013ebb0 in _CFPropertyListCreateFromXMLData
#4 0x9017fe60 in CFPropertyListCreateFromStream
#5 0x90844650 in +[NSPropertyListSerialization propertyListFromData:mutabilityOption:format:errorDescription:]
#6 0x7e37cee4 in -[WebCookieStorageServer loadCookies]
#7 0x7e37be44 in -[WebCookieStorage(Internal) _establishConnection]
#8 0x7e37bf48 in -[WebCookieStorage init]
#9 0x7e37bf84 in -[WebCookieStorage initWithNotificationObject:]
#10 0x7e37ab18 in -[WebCookieManager(Internal) _connectToCookieStorage]
#11 0x7e37ab9c in setUpOnLoadThread
#12 0x7e37b0a4 in -[WebCookieManager(Internal) _internalInit]
#13 0x7e37b318 in initSharedCookieManager
#14 0x9005eaa8 in pthread_once
#15 0x7e37b358 in +[WebCookieManager sharedCookieManager]
#16 0x7e3853ac in -[WebSimpleHTTPProtocol buildHTTPRequest]
#17 0x7e38459c in -[WebSimpleHTTPProtocol _continueLoadingWithFileDescriptor:]
#18 0x7e3847dc in -[WebSimpleHTTPProtocol _continueLoadingWithAddressInfo]
#19 0x7e3841ec in _hostNameResolved
#20 0x90149414 in __CFRunLoopDoSources0
#21 0x901487f8 in __CFRunLoopRun
#22 0x90180f58 in CFRunLoopRunSpecific
#23 0x907f5a0c in -[NSRunLoop runMode:beforeDate:]
#24 0x90809244 in -[NSRunLoop run]
#25 0x7e372c64 in +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:]
#26 0x9081cd38 in forkThreadForFunction
#27 0x90020d28 in _pthread_body

Thread 6:
#0 0x9002578c in select
#1 0x7e383d24 in _loadRunLoop
#2 0x90020d28 in _pthread_body

PPC Thread State:
srr0: 0x90165558 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x9016539c ctr: 0x9016538c mq: 0x00000000
r0: 0x00000000 r1: 0xf0160a10 r2: 0x24082280 r3: 0x00000800
r4: 0x01b08039 r5: 0x000079e1 r6: 0x01b2affa r7: 0xfffffa1d
r8: 0xf0160b04 r9: 0x01b2b000 r10: 0x0000012c r11: 0xa00044b0
r12: 0x9016538c r13: 0x00000000 r14: 0x00000000 r15: 0x00000001
r16: 0x00000001 r17: 0x00000000 r18: 0x00000001 r19: 0x00000000
r20: 0x00000800 r21: 0x01b08039 r22: 0xf0160b04 r23: 0x00000000
r24: 0x00000001 r25: 0x00000000 r26: 0xfffffa1d r27: 0x000079dd
r28: 0x01b0803d r29: 0x00000000 r30: 0x00000000 r31: 0x9016539c


General observations:

It crashes when I (1) try to get it to load a web page, (2) click on "Reset Safari" under the Safari menu, or (3) click on the the "Security" icon in the Safari preferences.

I really appreciate you guys help with this. I felt pretty comfortable with OS 9 but am not there wit OS X. Thanks again,

Matt

[djn1]

Quote: Originally posted by newtonUser I tried removing the Safari preferences (com.apple.Safari.plist) from ~/Library/Preferences. Were you talking about removing this file or the whole Preferences folder? I did run the full set of Jaguar Cache Cleaner routines (light cleaning with all options, not the deep cleaning). Neither of these seemed to help.

I was suggesting the whole folder. Admittedly, this is entirely speculative, but it might be the case that the way that another app is configured is causing the problems with Safari. It probably wont make a difference, but it wouldn't hurt either. Move the entire folder, then login in (or relogin) to your daughter's account. If it makes no difference just put it back again overwriting any changes that have been made in the meanwhile.

As for JCC - I've run the deep cleaning option without any ill-effects. Was there a particular reason you didn't want to try it?

[newtonUser]

djn1,

I'll try the whole folder. I hadn't done the deep cleaning option of JCC because I thought that I had read it was kind of a last resort kind of thing. I'll give it a try and report back.

Matt

[hayne]

It appears from the error messages that you might have a corrupted cookies file. So (after quitting Safari) try moving (not deleting) that file ( /Users/annarieh/Library/Application Support/WebFoundation/Cookies.plist ) and then run Safari again.

[djn1]

Quote: Originally posted by newtonUser I'll try the whole folder. I hadn't done the deep cleaning option of JCC because I thought that I had read it was kind of a last resort kind of thing. I'll give it a try and report back.

The only thing I've ever had to reset after doing a deep clean are the user pictures that appera on login - and then only because they're not part of the default set. In my experience the deep clean option is painless.

[mervTormel]

Quote: Originally posted by hayne It appears from the error messages that you might have a corrupted cookies file. So (after quitting Safari) try moving (not deleting) that file ( /Users/annarieh/Library/Application Support/WebFoundation/Cookies.plist ) and then run Safari again.

that is what i surmise, also.

might wanna clean out webfoundation, since the error says "file might be:"

[yellow]

mmmmm corrupted cookies [drool]

[newtonUser]

Well gentlemen,

The culprit was "/Users/annarieh/Library/Application Support/WebFoundation/Cookies.plist". It is working like a champ now. Thank all of you for your help. My daughter will really be happy to have her Safari back. Thanks again!

Matt

[hayne]

You should tell Apple about this problem via the Safari Bug report button. Safari shouldn't crash because of a bad cookie.

Include the cookies files if that wouldn't be a security issue for you (Cookies often store passwords, etc). In any case, send them the error messages from Safari that appeared in your system.log.

[newtonUser]

Quote: Originally posted by hayne You should tell Apple about this problem . . .

Done! Thanks again for all your help.

Matt

[Standish]

Folks, Thanks for even looking at this - I am sure you are as tired of it as I am.
Welp, I have hunted the www; yelled in each of my crash reports, but alack and alais - I cant get Safari to 'hunt'.
BTW - yes I have deleted, moved, read, opened - I think everything - so wack me up'cide me head and thanks for your help!

Date/Time: 2007-04-14 18:48:59.354 -0500
OS Version: 10.4.9 (Build 8P135)
Report Version: 4

Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [97]

Version: 2.0 (412)
Build Version: 1
Project Name: WebBrowser
Source Version: 4120000

PID: 519
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000020

Thread 0 Crashed:
0 libobjc.A.dylib 0x90a410f8 objc_msgSend + 24
1 com.apple.Safari 0x0000f63c 0x1000 + 58940
2 com.apple.Safari 0x0000f610 0x1000 + 58896
3 com.apple.Safari 0x0000f0f4 0x1000 + 57588
4 com.apple.Safari 0x0000ec08 0x1000 + 56328
5 com.apple.Safari 0x0000eb0c 0x1000 + 56076
6 com.apple.AppKit 0x93888760 -[NSToolbarItemViewer configureForLayoutInDisplayMode:andSizeMode:inToolbarView:] + 768
7 com.apple.AppKit 0x93887a90 -[NSToolbarView _layoutDirtyItemViewersAndTileToolbar] + 684
8 com.apple.AppKit 0x93886884 -[NSToolbarView _syncItemSetAndUpdateItemViewersWithSEL:setNeedsModeConfiguration:sizeToFit:setNeedsDisplay:updateKeyLoop:] + 160
9 com.apple.AppKit 0x93884b1c -[NSWindow _showToolbar:animate:] + 72
10 com.apple.AppKit 0x938830b8 -[NSWindow setToolbar:] + 520
11 com.apple.Safari 0x0000d5dc 0x1000 + 50652
12 com.apple.Safari 0x0000ce88 0x1000 + 48776
13 com.apple.AppKit 0x93871924 -[NSWindowController _windowDidLoad] + 332
14 com.apple.Safari 0x0000cdb0 0x1000 + 48560
15 com.apple.AppKit 0x9386e2f8 -[NSWindowController window] + 128
16 com.apple.Safari 0x00008844 0x1000 + 30788
17 com.apple.AppKit 0x9387b774 -[NSDocument showWindows] + 108
18 com.apple.Safari 0x00008750 0x1000 + 30544
19 com.apple.AppKit 0x93879f20 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 344
20 com.apple.AppKit 0x93879d84 -[NSDocumentController newDocument:] + 44
21 com.apple.Safari 0x000074d8 0x1000 + 25816
22 com.apple.AppKit 0x937831dc -[NSApplication _doOpenUntitled] + 272
23 com.apple.AppKit 0x9377f9a4 -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 224
24 com.apple.AppKit 0x9377f574 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 92
25 com.apple.Foundation 0x92be1af0 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 380
26 com.apple.Foundation 0x92be1950 _NSAppleEventManagerGenericHandler + 92
27 com.apple.AE 0x914ff960 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 208
28 com.apple.AE 0x914ff7fc dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
29 com.apple.AE 0x914ff654 aeProcessAppleEvent + 284
30 com.apple.HIToolbox 0x9329b2e0 AEProcessAppleEvent + 60
31 com.apple.AppKit 0x9377dcbc _DPSNextEvent + 856
32 com.apple.AppKit 0x9377d7a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
33 com.apple.Safari 0x00007058 0x1000 + 24664
34 com.apple.AppKit 0x93779cec -[NSApplication run] + 472
35 com.apple.AppKit 0x9386a87c NSApplicationMain + 452
36 com.apple.Safari 0x00002700 0x1000 + 5888
37 com.apple.Safari 0x00057190 0x1000 + 352656

Thread 1:
0 libSystem.B.dylib 0x9000b4c8 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000b41c mach_msg + 60
2 com.apple.CoreFoundation 0x907deba8 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de4ac CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92bf0170 -[NSRunLoop runMode:beforeDate:] + 172
5 com.apple.Foundation 0x92bf00a8 -[NSRunLoop run] + 76
6 com.apple.WebKit 0x95724e30 +[WebFileDatabase _syncLoop:] + 176
7 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
8 libSystem.B.dylib 0x9002be88 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000090a410f8 srr1: 0x100000000200f030 vrsave: 0x0000000000000000
cr: 0x44004244 xer: 0x0000000020000000 lr: 0x000000000000f63c ctr: 0x0000000090a410e0
r0: 0x000000000000f63c r1: 0x00000000bfffdc40 r2: 0x00000000a0001fac r3: 0x0000000000a00000
r4: 0x0000000090a53794 r5: 0x00000000004abf50 r6: 0x0000000080808080 r7: 0x0000000000000056
r8: 0x000000000000004f r9: 0x0000000090a48d5b r10: 0x000000004d525560 r11: 0x000000006f5b3794
r12: 0x0000000000000000 r13: 0x00000000a37a77e4 r14: 0x00000000a37b77e4 r15: 0x00000000a37a77e4
r16: 0x00000000bfffded0 r17: 0x00000000bfffde80 r18: 0x0000000000000001 r19: 0x00000000a37a77e4
r20: 0x00000000bfffdf40 r21: 0x0000000000000002 r22: 0x00000000a37a77e4 r23: 0x0000000000000001
r24: 0x00000000a37a77e4 r25: 0x00000000004afa50 r26: 0x00000000004b0a20 r27: 0x00000000a37a8460
r28: 0x0000000000469a80 r29: 0x0000000000469a80 r30: 0x00000000004abf50 r31: 0x00000000000e04e4

[hayne]

Please post the full crash report - I think you omitted the part at the end.