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Old 04-11-2012, 03:44 AM   #1
RobertSK
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Locked out of Microsoft Office X

I have a problem in that due to having to reinstall Microsoft Office X a number of time due to crashes of my system, I have now been locked out of my Microsoft Office X software due to exceeding limits specified in the license terms. Can anyone advise how to get back into my software?

As I am using OS 10.5.8 new software will not run!

regards, Robert
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Old 04-11-2012, 05:26 AM   #2
benwiggy
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Quote:
Originally Posted by RobertSK
I have now been locked out of my Microsoft Office X software due to exceeding limits specified in the license terms.

Have you tried contacting Microsoft?

Failing that, I would suggest using NeoOffice instead.
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Old 04-11-2012, 08:54 AM   #3
macosnoob
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Quote:
Originally Posted by RobertSK
locked out of my Microsoft Office X software due to exceeding limits specified in the license terms.

What messages are you getting and/or what is happening? I'm unaware of any licensing restriction that would prevent reinstallation. (Office X doesn't "phone home" as far as anyone has been able to determine, though it does open a port to check for other Office X installations with identical serial numbers running on the same local network.)
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Old 04-11-2012, 10:50 AM   #4
RobertSK
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Hi, my problem may be that I possibly have more than one copy of Office X but they are on different discs. What happens is that the program tried to launch but then doesn't leaving me with a message that it has not opened. I have installed it a couple of time but it never gets to launch the software. I don't know if you can suggest what I should do? regards, R.
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Old 04-11-2012, 10:54 AM   #5
jsalmi
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Contact Microsoft.
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Old 04-11-2012, 12:45 PM   #6
macosnoob
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Different "discs"? Different drives? Different computers? Regardless, the crux of the matter would be whether you're trying to run same-serial Office X installations simultaneously on machines connected by a local network. (To do so does violate your agreement.) Here's a mothersite explanation and a hint from just over a decade ago: Disable Office v.X network serial number check, http://hints.macworld.com/article.ph...20406142423494. It's not really clear to me that this issue is your issue, but it's something to try. Of course, there's always Microsoft--good luck with that!
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Old 04-11-2012, 01:29 PM   #7
DeltaMac
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But, Microsoft dropped any support for Office v.X years ago.
http://support.microsoft.com/lifecyc...8&y=19&p1=2532
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Old 04-11-2012, 01:45 PM   #8
pendragon
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You may care to give this a try. I used this technique several years ago and can affirm it worked as described:


Quit all Office applications. Trash the files listed below and then re-launch Microsoft Word. Your copy of Office will act as if it has been reinstalled and allow you to enter new serial number and registration information.

/Applications/Microsoft Office 2004 (or X)/Office/
- OfficePID (normally an invisible file)

Users/[Username]/Library/Preferences/Microsoft
1. Carbon Registration Database
2. Office Registration Cache
3. Microsoft Office Settings
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Old 04-12-2012, 06:08 AM   #9
RobertSK
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Quote:
Originally Posted by macosnoob
Different "discs"? Different drives? Different computers? Regardless, the crux of the matter would be whether you're trying to run same-serial Office X installations simultaneously on machines connected by a local network. (To do so does violate your agreement.) Here's a mothersite explanation and a hint from just over a decade ago: Disable Office v.X network serial number check, http://hints.macworld.com/article.ph...20406142423494. It's not really clear to me that this issue is your issue, but it's something to try. Of course, there's always Microsoft--good luck with that!

Thanks for your help which I will give a try. I am trying to run Office on different drives using different system configurations (not at the same time) but not having any success at opening any of the Office programs.
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