Go Back   The macosxhints Forums > OS X Help Requests > Applications

Thread Tools Rating: Thread Rating: 7 votes, 5.00 average. Display Modes
Old 03-27-2012, 08:15 PM   #1
Major Leaguer
Join Date: Aug 2007
Posts: 250
FaceTime - Cannot Log In

I use my email as my user ID. I think I do that for apple store.

Just bought Facetime for Mac. I get this message and cannot therefore log in.
"Unable to verify email because it is already in use by another Apple ID".

(I know it's my email because I changed my password with Apple.)
ruffy is offline   Reply With Quote
Old 03-28-2012, 05:17 AM   #2
Hall of Famer
Join Date: Feb 2003
Location: Brighton, UK
Posts: 4,120
You have to use your primary AppleID email address and even worth getting a free @me address for apple services like iCloud, Facetime, iMessage etc which can be tied to your account.
agentx is offline   Reply With Quote
Old 03-28-2012, 12:15 PM   #3
Major Leaguer
Join Date: Aug 2007
Posts: 250
agentx, I only own a MacBook Pro.
@me therefore cannot accommodate me.

Is there no way to contact the makers of FaceTime?
ruffy is offline   Reply With Quote
Old 03-28-2012, 12:53 PM   #4
Hall of Famer
Join Date: Jan 2002
Posts: 3,014
Ruffy, that message is saying that you've got at least two AppleIDs. Apparently, each AppleID must have a unique email address associated with it. So I think you've got two choices:

1. Manage your Apple IDs so they have different email addresses.
2. Use just one Apple ID for everything--Facetime, iTunes, iCloud, GameCenter, etc.

chabig is offline   Reply With Quote
Old 03-28-2012, 04:02 PM   #5
Major Leaguer
Join Date: Aug 2007
Posts: 250
Chabig - I have one and only one Apple ID.

As a first time user of Apple Store, thinking I could
enter ANY new password I want (like most any place you
go on the internet), so I failed to log in because
my email address clashed with this made-up password.

Seems like the email address first entered got "stuck" into
FaceTime; When I retried logging in with my Apple ID and the
correct password, it no longer accepted my SAME, ORIGINAL
and only email address (giving me the above error).

A telling note: When I used my son's iTouch account, I
got in but it PULLED ALL CONTACTS from MY gmail account
(and NOT from his)!!!

(Problem now is I can't facetime to my son, nor can he use
it if I am on it! This Apple Store arrangement can be maddening
to first timers!)

Can I erase my FaceTime and start over?? Like the usual dmg
file availability?

Last edited by ruffy; 03-28-2012 at 04:09 PM.
ruffy is offline   Reply With Quote

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 03:44 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Site design © IDG Consumer & SMB; individuals retain copyright of their postings
but consent to the possible use of their material in other areas of IDG Consumer & SMB.