MacBookPro crash, black lines in display

pos69sum · 03-16-2012, 10:44 AM

I have a 2011 MBP, I've recently started experiencing a problem of display problems/system crashing with black lines in the display. I hook my MBP to an external monitor for more screen real estate. I haven't seen this problem when the MBP is not hooked up to the display, so I think it may be related to the problem. What happens is: I am working on the MBP, then the screen becomes distorted, pixelated with black stripes, it looks like the screen has shifted a little too. Keyboard stops responding, although I still have networking because I can still ssh into the MBP. I basically have to do a hard reboot to get the screen back to working order.

Is this a known problem? It's happened 3 times this week, about once a day - I'm worried something on the MBP may be going bad. Any advice appreciated.

DeltaMac · 03-16-2012, 10:53 AM

Try a hardware test.
Restart while holding Command-D (for diagnostics, eh?)
Run both the standard, and the extended test.
Do you get any error codes? Someone here can help you decipher them.

pos69sum · 03-16-2012, 01:13 PM

Quote:

Originally Posted by DeltaMac


	Try a hardware test. Restart while holding Command-D (for diagnostics, eh?) Run both the standard, and the extended test. Do you get any error codes? Someone here can help you decipher them.

hmmm

I did run a hardware test (standard and extended) and the results were 'no trouble found'.

This was just concerning to me because it happened 2-3 times in the past week.

DeltaMac · 03-16-2012, 01:22 PM

Can you use your MBPro for a week, without the external display attached?
If the problem occurs, even without the external, then you can go for a repair - should be less than 12 months old, so it's in-warranty.
If this ONLY happens with the external display, I would suggest trying a different video adapter.

pos69sum · 03-16-2012, 01:22 PM

Sure I'll try it out.

03-26-2012, 06:06 PM

is it the famous nvidia problem? http://support.apple.com/kb/ts2377

DeltaMac · 03-27-2012, 08:05 AM

If you read the OP - this is a 2011 model, which does not use Nvidia vid chips.
The 'famous' Nvidia problem is for models from 3 years (almost 4 years) back.

jsalmi · 03-27-2012, 09:53 AM

pos69sum - any update on this?

03-16-2012, 10:44 AM	#1
pos69sum Prospect Join Date: Nov 2005 Posts: 44	MacBookPro crash, black lines in display I have a 2011 MBP, I've recently started experiencing a problem of display problems/system crashing with black lines in the display. I hook my MBP to an external monitor for more screen real estate. I haven't seen this problem when the MBP is not hooked up to the display, so I think it may be related to the problem. What happens is: I am working on the MBP, then the screen becomes distorted, pixelated with black stripes, it looks like the screen has shifted a little too. Keyboard stops responding, although I still have networking because I can still ssh into the MBP. I basically have to do a hard reboot to get the screen back to working order. Is this a known problem? It's happened 3 times this week, about once a day - I'm worried something on the MBP may be going bad. Any advice appreciated.

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03-16-2012, 10:53 AM	#2
DeltaMac League Commissioner Join Date: Jan 2002 Posts: 7,963	Try a hardware test. Restart while holding Command-D (for diagnostics, eh?) Run both the standard, and the extended test. Do you get any error codes? Someone here can help you decipher them.

03-16-2012, 01:22 PM	#4
DeltaMac League Commissioner Join Date: Jan 2002 Posts: 7,963	Can you use your MBPro for a week, without the external display attached? If the problem occurs, even without the external, then you can go for a repair - should be less than 12 months old, so it's in-warranty. If this ONLY happens with the external display, I would suggest trying a different video adapter.

03-26-2012, 06:06 PM	#6
billgreenwood Guest Posts: n/a	is it the famous nvidia problem? http://support.apple.com/kb/ts2377

03-27-2012, 08:05 AM	#7
DeltaMac League Commissioner Join Date: Jan 2002 Posts: 7,963	If you read the OP - this is a 2011 model, which does not use Nvidia vid chips. The 'famous' Nvidia problem is for models from 3 years (almost 4 years) back.

03-27-2012, 09:53 AM	#8
jsalmi Triple-A Player Join Date: May 2008 Location: Down by the river Posts: 190	pos69sum - any update on this?