Apps won't connect

tpetts · 02-26-2012, 10:26 PM

Hi, I'm not sure what I've done but the last 2 applications I've downloaded (Google Chrome & Portrait Professional) won't connect to the internet....they just either have the spinning beach ball or time-out. I'm using an iMac running Lion. Any help would be greatly appreciated.

trevor · 02-27-2012, 11:10 AM

Are you behind a proxy server? If not, what settings do you have in System Preferences > Network > select whatever you use to connect to the internet, probably Ethernet or Airport > Advanced > Proxies?

What applications can connect to the internet?

Is there anything at all unusual about your internet connection?

What error messages appear in Google Chrome when you attempt to connect?

Trevor

tpetts · 02-27-2012, 09:51 PM

Trevor, there are no proxies checked in advanced settings, the only box checked is "Use Passive FTP Mode". Google Chrome message says "the following page has become unresponsive, you can wait or kill. Firefox, Safari, and Adobe suite work ok although Adobe had a problem with the host file which had to be fixed, but I don't know how to locate and/or fix these other ones.

trevor · 02-28-2012, 10:16 AM

Quote:


	although Adobe had a problem with the host file which had to be fixed

Can you show us your host file? In your Terminal, you can copy/paste the following command:

cat /etc/hosts

...then copy/paste what it shows back here for us to see.

Trevor

tpetts · 02-28-2012, 05:04 PM

# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
fe80::1%lo0 localhost
tim-pettss-imac:~ timpetts$

trevor · 02-29-2012, 11:06 AM

Quote:

Originally Posted by tpetts


	# localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost tim-pettss-imac:~ timpetts$

I don't see any problem with that. Did you edit it with a Unix-friendly text editor? The only thing I could think of that might cause a problem and yet be invisible to us is if the /etc/hosts file has got Mac line endings instead of Unix line endings.

Trevor

tpetts · 03-01-2012, 09:27 PM

Hi Trevor, I'm not sure what you mean. I opened terminal and copied & pasted the info you gave me. I didn't edit anything. With the Adobe problem there was information in there with an Adobe line, which I deleted. Sorry that I can't be more specific but it's an area that is quite foreign to me.
Tim

trevor · 03-01-2012, 10:06 PM

I'm talking about back when you deleted the Adobe line--what text editor did you use?

Trevor

hayne · 03-02-2012, 04:21 AM

Quote:

Originally Posted by trevor


	The only thing I could think of that might cause a problem and yet be invisible to us is if the /etc/hosts file has got Mac line endings instead of Unix line endings.

To see that sort of thing, you could do:

vis -w /etc/hosts

instead of just

cat /etc/hosts

benwiggy · 03-02-2012, 06:03 AM

Are there any relevant messages in the system log, made when one of these apps starts spinning? Use the Console utility to check.

tpetts · 03-04-2012, 08:37 PM

I think I've located the problem, but I thought I deleted Little Snitch some time ago; I can't find any remnants of it on my mac:
5/03/12 1:32:43.503 PM com.apple.launchd: (com.app4mac.CheckUpAgent) Throttling respawn: Will start in 10 seconds
5/03/12 1:32:51.280 PM Little Snitch UIAgent: No Info.plist file in application bundle or no NSPrincipalClass in the Info.plist file, exiting
5/03/12 1:32:51.281 PM com.apple.launchd.peruser.503: (at.obdev.LittleSnitchUIAgent[7947]) Exited with code: 1

NaOH · 03-04-2012, 08:48 PM

Quote:

Originally Posted by tpetts


	I think I've located the problem, but I thought I deleted Little Snitch some time ago....

Deleting the application does not completely remove Little Snitch from a computer. This is one reason why the Little Snitch installer includes an option to uninstall, rather than simply moving the application to the Trash.

Quote:

Originally Posted by tpetts


	...I can't find any remnants of [Little Snitch] on my mac....

If you searched using Spotlight, that would explain why you don't see all of the Little Snitch files. There are System- and user-level areas that Spotlight by default does not include in its results. To look anywhere on your system for something, free tools like EasyFind or Find Any File are much better than Spotlight. To simply address your Little Snitch issue, you could download the installer and run the uninstaller and, optionally, remove the secondary Little Snitch files listed on that page.

tpetts · 03-05-2012, 12:36 AM

That's it! You were right NaOH. I reinstalled Little Snitch, told it to allow the apps & now everything works! So, my question now is, is there a way to uninstall Little Snitch and not have any remnants of it? If not, I'll happily leave it there.

NaOH · 03-05-2012, 12:40 AM

Follow all of the instructions from the last link in my earlier post and it will be gone from your machine. Even if there's anything somehow missed, running the installer will get rid of the key files (those that actually do something). But you can use either of the search utilities I mentioned to look for little snitch and for obdev to track down any of the miscellaneous and unimportant files that might remain if you're concerned.

02-26-2012, 10:26 PM	#1
tpetts Prospect Join Date: Feb 2012 Posts: 6	Apps won't connect Hi, I'm not sure what I've done but the last 2 applications I've downloaded (Google Chrome & Portrait Professional) won't connect to the internet....they just either have the spinning beach ball or time-out. I'm using an iMac running Lion. Any help would be greatly appreciated.

02-27-2012, 11:10 AM	#2
trevor Moderator Join Date: Jun 2003 Location: Boulder, CO USA Posts: 19,549	Are you behind a proxy server? If not, what settings do you have in System Preferences > Network > select whatever you use to connect to the internet, probably Ethernet or Airport > Advanced > Proxies? What applications can connect to the internet? Is there anything at all unusual about your internet connection? What error messages appear in Google Chrome when you attempt to connect? Trevor __________________ How to ask questions the smart way

03-01-2012, 10:06 PM	#8
trevor Moderator Join Date: Jun 2003 Location: Boulder, CO USA Posts: 19,549	I'm talking about back when you deleted the Adobe line--what text editor did you use? Trevor __________________ How to ask questions the smart way

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02-27-2012, 09:51 PM	#3
tpetts Prospect Join Date: Feb 2012 Posts: 6	Trevor, there are no proxies checked in advanced settings, the only box checked is "Use Passive FTP Mode". Google Chrome message says "the following page has become unresponsive, you can wait or kill. Firefox, Safari, and Adobe suite work ok although Adobe had a problem with the host file which had to be fixed, but I don't know how to locate and/or fix these other ones.

02-28-2012, 05:04 PM	#5
tpetts Prospect Join Date: Feb 2012 Posts: 6	# localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost tim-pettss-imac:~ timpetts$

03-01-2012, 09:27 PM	#7
tpetts Prospect Join Date: Feb 2012 Posts: 6	Hi Trevor, I'm not sure what you mean. I opened terminal and copied & pasted the info you gave me. I didn't edit anything. With the Adobe problem there was information in there with an Adobe line, which I deleted. Sorry that I can't be more specific but it's an area that is quite foreign to me. Tim

03-02-2012, 06:03 AM	#10
benwiggy League Commissioner Join Date: Aug 2006 Posts: 5,038	Are there any relevant messages in the system log, made when one of these apps starts spinning? Use the Console utility to check.

03-04-2012, 08:37 PM	#11
tpetts Prospect Join Date: Feb 2012 Posts: 6	I think I've located the problem, but I thought I deleted Little Snitch some time ago; I can't find any remnants of it on my mac: 5/03/12 1:32:43.503 PM com.apple.launchd: (com.app4mac.CheckUpAgent) Throttling respawn: Will start in 10 seconds 5/03/12 1:32:51.280 PM Little Snitch UIAgent: No Info.plist file in application bundle or no NSPrincipalClass in the Info.plist file, exiting 5/03/12 1:32:51.281 PM com.apple.launchd.peruser.503: (at.obdev.LittleSnitchUIAgent[7947]) Exited with code: 1

03-05-2012, 12:36 AM	#13
tpetts Prospect Join Date: Feb 2012 Posts: 6	That's it! You were right NaOH. I reinstalled Little Snitch, told it to allow the apps & now everything works! So, my question now is, is there a way to uninstall Little Snitch and not have any remnants of it? If not, I'll happily leave it there.

03-05-2012, 12:40 AM	#14
NaOH Hall of Famer Join Date: Dec 2007 Posts: 3,641	Follow all of the instructions from the last link in my earlier post and it will be gone from your machine. Even if there's anything somehow missed, running the installer will get rid of the key files (those that actually do something). But you can use either of the search utilities I mentioned to look for little snitch and for obdev to track down any of the miscellaneous and unimportant files that might remain if you're concerned.