The macosxhints Forums
Page 2 of 2 1 2
Show 100 post(s) from this thread on one page

The macosxhints Forums (http://hintsforums.macworld.com/index.php)
-   The Coat Room (http://hintsforums.macworld.com/forumdisplay.php?f=8)
-   -   Help me understand Alsoft policy on DiskWarrior 4.1 support? (http://hintsforums.macworld.com/showthread.php?t=85356)

jonathan_s 02-28-2008 12:02 AM
Alsoft Sucks
 
First I want to say that I love DiskWarrior. Good product. Now let me ask what's the darn deal with Alsoft? DiskWarrior 4.1 has been out for over a month and yet no updater for the loyal DiskWarrior clients, who have stood by Alsoft for years buying every new upgrade and extolling the virtues of DiskWarrior to everyone they know. Now they're like 'Yeah you want the update? Plunk down your $50 and buy the effin' disk. Then you can get the update, sucka.' I know, they say it takes longer to do the update, once the upgrade is ready. But, come on, guys. Did this sneak up on you? You never put out an update before? You have one guy working on it on his lunch break? What?
I'll tell you what. They want us to pay. They want us to buy 4.1. The update is free. Why would they want to give it away, when they can make more money off of us? I'll keep using DiskWarrior because it's a good product, but I need to vent. It's just not right. You know it's not. I know it's not. Alsoft? Probably, but they just don't give a damn.

jonathan_s 02-28-2008 07:36 PM
I wrote them and got the same response. Except the service rep said " Like the web site says: Soon! I was a bit offended by this and called him on it. We went back and forth as I tried to explain to him that if he would have just tried to ask someone for an answer, I would have appreciated the effort. He was a total ******* to me! Unbelievable. Alsoft has got some serious PR problems.

ArcticStones 02-29-2008 01:11 AM
.
Let me ask the obvious question:
For those who have invested in DW 4.0, what are the technical limitations to taking advantage of a colleague’s/friend’s newly purchased DW 4.1? (Clearly there are no moral limitations -- at least not in my mind.)
-- ArcticStones


PS. If anyone can dig up the cell phone numbers of Alsoft’s CEO, Chairman of the Board, and key shareholders, please post them here. In Norway we have a time-honoured tradition of addressing our gripe to the top of the pyramid of greed/incompetency. :D

At least I do, and with a modest success rate. But that is a story for another time...

.

bothaus 03-04-2008 01:20 PM
Well I got tired of waiting. I own a license for 3.x and 4.x. So I went to my favorite neighborhood torrent tracker and viola. New version with my serial. Yes it is not a cd boot disk, but I never used those anyway. They take too long to use. Kind of sad that I have had it for months and Alsoft STILL has yet to officially release to their current customers.
Truly, just send us the same freaking discs in the mail. I'll pay 5$ for shipping and materials. Your cd updaters don't work for a lot of people anyway. But the snow job of how the cd updater is a complex piece of software. BS. Photoshop is a complex piece of software. CD image merging is pretty straightforward. And Apple gives them the base OS to work with.
So base OS is given to them. They add DW to image and recreate. Them they ship the thing to us using upgrade serials. WTF is hard about that? Ditch the CD updater thing. It makes your customers work unnecessarily for a service their $100 should have bought. Thanks.

Ilgaz 03-17-2008 08:36 AM
Quote:
Originally Posted by bothaus (Post 455955)
Well I got tired of waiting. I own a license for 3.x and 4.x. So I went to my favorite neighborhood torrent tracker and viola. New version with my serial. Yes it is not a cd boot disk, but I never used those anyway. They take too long to use. Kind of sad that I have had it for months and Alsoft STILL has yet to officially release to their current customers.
Truly, just send us the same freaking discs in the mail. I'll pay 5$ for shipping and materials. Your cd updaters don't work for a lot of people anyway. But the snow job of how the cd updater is a complex piece of software. BS. Photoshop is a complex piece of software. CD image merging is pretty straightforward. And Apple gives them the base OS to work with.
So base OS is given to them. They add DW to image and recreate. Them they ship the thing to us using upgrade serials. WTF is hard about that? Ditch the CD updater thing. It makes your customers work unnecessarily for a service their $100 should have bought. Thanks.
Sad thing is, once they push their paying customers to pirate sites, those customers will remember the "alternative" when they are greeted with "Diskwarrior 5, upgrade now for $30" at Alsoft site no matter how significant upgrade DW 5 would be.

About the patch thing. A complex game such as WoW with gigabytes of data patches itself including monster data files over bittorrent protocol.

If this issue comes from Apple since they ship their boot files, they should declare it too.

Norm Nager 03-17-2008 02:03 PM
Just got an Alsoft form-letter email message with a link to the DiskWarrior 4.1 "CD Update". As I type this note, the 2.0 MB file is downloading.

Norm

Norm Nager 03-17-2008 03:28 PM
OK, but a word of CAUTION for those who use CD after updating
 
The updater worked just fine.

I quickly dragged DW 4.1 to my Applications folder on each hard drive so I will not have to use the updated CD, which would take a great more time than re-booting into another HD.

The word of caution: Because DW 4.0.0 came on a Tiger CD, 4.0.1 also will use the identical OS. So, if you have Leopard on a hard drive, do NOT run the CD's Repair Permissions on a 10.5.x volume.

Respectfully, Norm

gayle28607 03-17-2008 04:07 PM
Norm,

Do you mean that even after burning a bootable CD we won't be able to use 4.1 with Leopard? :eek:

Gayle

Norm Nager 03-17-2008 04:27 PM
It can be used with Leopard but if you are booted from the updated 4.1 CD, do not check Repair Permissions after selecting DW's "File" icon menu. Instead, wait until you boot back into Leopard on a hard drive and then launch Disk Utility from the hard drive to repair permissions.

I prefer to just set aside the freshly burned 4.1 CD and launch DiskWarrior 4.1 from a second internal or external hard drive.

(Another option is to use TechTool Pro 4.6.1 to create the electronic equivalent of a second hard drive. Then drag into the "eDrive" applications folder the DW 4.1 application. One boots into the TTP eDrive and then can run Leopard Disk Utility, DW, TTP or any other diagnostic and repair utilities that one may add to the apps folder.)

Respectfully, Norm

gayle28607 03-17-2008 04:33 PM
Norm,

Thanks especially for the TechTool Pro tip.

Quote:
Originally Posted by Norm Nager (Post 458653)
It can be used with Leopard but if you are booted from the updated 4.1 CD, do not check Repair Permissions after selecting DW's "File" icon menu. Instead, wait until you boot back into Leopard on a hard drive and then launch Disk Utility from the hard drive to repair permissions.

I prefer to just set aside the freshly burned 4.1 CD and launch DiskWarrior 4.1 from a second internal or external hard drive.

(Another option is to use TechTool Pro 4.6.1 to create the electronic equivalent of a second hard drive. Then drag into the "eDrive" applications folder the DW 4.1 application. One boots into the TTP eDrive and then can run Leopard Disk Utility, DW, TTP or any other diagnostic and repair utilities that one may add to the apps folder.)

Respectfully, Norm

Ilgaz 03-17-2008 05:08 PM
If I were you, I would stay away from "eDrive". Disk Utility on Leopard has "partition resizing" which can resize partitions/disks without losing data. It is developed by same company invented HFS+.
Set a 10 GB Leopard partition.(It _must_ be at least 10 GB for Leopard) Install all your utilities there. Set a personal policy NOT to install any kind of "system hack", "beta software", "preview software" or iLife there... There you have a perfect "rescue" disk.

iampete 03-17-2008 06:41 PM
Quote:
Originally Posted by Ilgaz (Post 458670)
. . .
There you have a perfect "rescue" disk.
Totally disagree.

In order to have a "perfect" (if there really is such a thing) rescue disk, it's gotta be on a separate drive, not just a separate partition.

edalzell 03-18-2008 01:03 AM
Quote:
Originally Posted by Norm Nager (Post 458639)
The updater worked just fine.
I get an error when I am prompted for the blank CD.

Any ideas?

Code:
17/03/08 Mar 17, 9:53:49 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] disk2s1 device will attempt to be ejected ...
17/03/08 Mar 17, 9:53:49 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Notifications Complete for type 1
17/03/08 Mar 17, 9:53:49 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Responding yes to unmount - disk2s1s2
17/03/08 Mar 17, 9:53:50 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Disk Unmounted('disk2s1s2')
17/03/08 Mar 17, 9:53:50 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Disk Unmounted('disk2')
17/03/08 Mar 17, 9:53:50 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Notifications Complete for type 4
17/03/08 Mar 17, 9:53:50 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Responding yes to eject - disk2
17/03/08 Mar 17, 9:53:50 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Responding yes to eject - disk2s1
17/03/08 Mar 17, 9:53:50 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Responding yes to eject - disk2s1s1
17/03/08 Mar 17, 9:53:50 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Responding yes to eject - disk2s1s2
17/03/08 Mar 17, 9:53:56 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Disk Ejected('disk2')
17/03/08 Mar 17, 9:53:56 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] ***Disk NOT Ejected('disk2s1'), errorCode(16), dissenter(-1)
17/03/08 Mar 17, 9:54:00 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] /dev/disk4          Apple_partition_scheme         
17/03/08 Mar 17, 9:54:00 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] /dev/disk4s1        Apple_partition_map             
17/03/08 Mar 17, 9:54:00 PM [0x0-0x56a96a4].DiskWarrior 4.1 CD Update[25550] /dev/disk4s2        Apple_HFS                      /Volumes/DiskWarriorCD

Ilgaz 03-18-2008 09:57 AM
Quote:
Originally Posted by iampete (Post 458683)
Totally disagree.

In order to have a "perfect" (if there really is such a thing) rescue disk, it's gotta be on a separate drive, not just a separate partition.
Still better than booting from CD (without swap functionality) or rely on a third party tool which is only designed to make a boot partition to boot their _own_ tool.

Ideally, all Macs should have a firewire external disk to boot from but in reality, it doesn't happen. My suggestion is for people who would have single disk to boot from (e.g. laptop owners) and spare a comical (in todays numbers) 10 GB to have a thing to boot from. It saved me even when I blindly upgraded to Leopard 10.5.0. I had 10.4.11 on the "Repair" partition and happily booted from it and run my games from there.

iampete 03-18-2008 04:02 PM
Quote:
Originally Posted by Ilgaz (Post 458779)
. . . My suggestion is for people who would have single disk to boot from (e.g. laptop owners) and spare a comical (in todays numbers) 10 GB to have a thing to boot from. . .
If one has no other drive, your suggestion is fine, but people need to understand that corruption can screw up the ability to access all partitions on a drive, making the "rescue" partition unusable in some cases. Thus, the reason for my original comment.

pjbeee 03-12-2009 03:56 PM
Disk Warrior 4.1.1
 
I don't see why they don't let you download a disk image that you can burn. Unless what they ship is copy-protected (this I don't know). -PJ

NovaScotian 03-13-2009 10:15 AM
Quote:
Originally Posted by pjbeee (Post 523795)
I don't see why they don't let you download a disk image that you can burn. Unless what they ship is copy-protected (this I don't know). -PJ
When you want to recover from a directory screw-up, you have to boot from their CD, which I assume is copy protected. The upgrade is a PITA, for sure, but again requires that you have the original CD on hand to do it. As I recall (it's been a while) even when using the upgrade, you have to plug in the original.


All times are GMT -5. The time now is 11:19 PM.
Page 2 of 2 1 2
Show 100 post(s) from this thread on one page

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Site design © IDG Consumer & SMB; individuals retain copyright of their postings
but consent to the possible use of their material in other areas of IDG Consumer & SMB.