| NovaScotian |
01-29-2008 08:37 AM |
Quote:
Originally Posted by ArcticStones
(Post 446563)
That does not, however, mean that you choose to trust everybody! And it certainly does not work with companies that have lost their humanity.
Just a thought...
-- ArcticStones
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For the last 30 years or so are in what I think of as the MBA era -- everything a company does any more is based on a strict what-if spreadsheet analysis and has little if anything to do with the human resources involved in the decision. Corporations have, if I may coin a phrase, become completely left-brained. HR (a complete misnomer) departments have grown up to defend corporations for their abuses and deliver the letter of the law rather than the spirit of the law. There are still some good citizens, but, of course, they aren't as rich at the bean-counting set.
It's a shame, too, because the downside of this behavior is that neither customers nor employees have any loyalty to corporations at all, having somewhat defensively gone to the what's-best-for-me position in both shopping and employment. Further, unfortunately, what's-best-for-me is all to often a strictly monetary decision (best deal, best salary) -- i.e., what's-best-for-me has become left-brained as well.
These positions on both our parts inevitably strips "service" of any kind out of the mix; Walmart employs greeters, but not a soul to help you; try to call any corporation, government agency, or retail establishment and go through the "if blah, blah, press 1, then "all our representatives are busy", then we value your business while ghastly music plays...." Call for tech support and get some guy in South India. Why do they do that? It's cheaper, and we, as part of the vicious circle, demand cheaper or we won't buy.
I could go on and on, but you get the picture.
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