G4 wakes up confused
 

I'm having a problem ever since installing Leopard: after sleeping, my G4 PowerMac thinks my laser printer is "off-line." I have to turn the printer on and off, unplug and plug it back into the CPU, and restart the Mac before it will "find" the printer. When it does, it prints with no problem. The computer also sometimes wakes with no cursor control, and has to be restarted. Never had this problem before Leopard. Please help!

How exactly is the laser printer attached? Is there a hub involved?

What brand and model of laser printer is it? Exactly what Power Mac G4 is it?

What messages appear in your logs after waking? What messages appear in your logs when waking and not getting a cursor back? You can easily view logs using the Console app, in /Applications/Utilities.

Trevor

I have a Brother HL-1440 printer connected directly to a PowerMac Quicksilver 933 G4. No hub. I'll see if I can find the logs.

Mac woke up with no cursor control just now. Trevor, I'm not quite sure what logs you mean. This is the "system log" record that covers the time the Mac "woke" from sleep and when I manually restarted it. I see a library of logs also, please let me know if there's something there that would be useful.

Jan 2 00:16:51 Macintosh newsyslog[288]: logfile turned over
Jan 2 00:16:54 netblock-68-183-141-107 kernel[0]: AppleUSBHub::setPowerState(0x1eeac00, 2 -> 4) timed out after 10334 ms
Jan 2 00:16:54 netblock-68-183-141-107 configd[33]: setting hostname to "netblock-68-183-141-107.[My Service Provider]"
Jan 2 00:16:55 netblock-68-183-141-107 com.apple.launchd[1] (com.apple.dyld): Throttling respawn: Will start in 56 seconds
Jan 2 00:17:59 localhost kernel[0]: Darwin Kernel Version 9.1.0: Wed Oct 31 17:48:21 PDT 2007; root:xnu-1228.0.2~1/RELEASE_PPC
Jan 2 00:17:53 localhost com.apple.launchctl.System[2]: fsck_hfs: Volume is journaled. No checking performed.
Jan 2 00:17:53 localhost com.apple.launchctl.System[2]: fsck_hfs: Use the -f option to force checking.
Jan 2 00:17:56 localhost com.apple.launchctl.System[2]: launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
Jan 2 00:17:56 localhost com.apple.launchd[1] (org.cups.cupsd): Unknown key: SHAuthorizationRight
Jan 2 00:17:56 localhost com.apple.launchd[1] (org.ntp.ntpd): Unknown key: SHAuthorizationRight
Jan 2 00:17:58 localhost kextd[10]: 398 cached, 0 uncached personalities to catalog
Jan 2 00:18:15 localhost kernel[0]: standard timeslicing quantum is 10000 us
Jan 2 00:18:02 localhost DirectoryService[31]: Launched version 5.0 (v514)

The above is an interesting message.

You say that the printer is "connected directly" but you don't say over what? Is it USB? FireWire? Ethernet? I'll assume USB.

You say that the printer is not connected through a hub, but from the message above you've got a hub connected to the computer somewhere. Hubs are often found in keyboards (that's what those extra USB ports are), sometimes in monitors (the same), and of course there are also standalone hubs. Please list all of the hubs that you have connected to your computer, even if they are not directly involved with the connection of this printer.

Is it possible for you to disconnect those hubs as a troubleshooting step? In keyboards, this is the most difficult, you'd have to have an alternate keyboard which doesn't contain a hub. But the hubs found in monitors can be disconnected, and the standalone ones can too.

Trevor

The printer is connected via USB to a card I installed in the CPU a year or two ago that contains four USB connectors. I believe three are USB 1.1 and one is 2.0. The computer originally had only 1.1.

The mouse is connected via USB to the original Apple keyboard, which in turn is plugged into one of the original USB hubs in the CPU.

That and the monitor are all the peripherals that are connected. No ports in the monitor. I also have a Kensington multi-port hub that I use occasionally but it causes problems, I think an issue with something freezing, but I can't recall exactly at the moment. I can test it if needed. It's powered via an AC plug, and hasn't been connected to the computer for a week or two.

All USB Cards are either USB 1.1 or 2.0. There are none that are a combination of both. If only one port works for you, it's probable a VIA chip on the card and I would strongly recommend replacing the card. Any USB 2.0 card with an NEC marked chip will work without drivers. Meritline has a 5 port NEC USB 2.0 card available for only $12US.

I seem to remember it being a combination, but maybe I'm wrong. It's been a couple of years.

What does System Profiler (found in /Applications/Utilities) report about your USB card? Can you copy/paste the USB card info here?

Trevor

Here's what I can see.

for "PCI Card:"
pci1799,2:

Type: USB Enhanced Host Controller
Bus: PCI
Slot: SLOT-3
Vendor ID: 0x1033
Device ID: 0x00e0
Subsystem Vendor ID: 0x1799
Subsystem ID: 0x0002
Revision ID: 0x0004


for "USB:"

USB Bus:

Host Controller Location: Expansion Slot
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0035
PCI Revision ID: 0x0043
PCI Vendor ID: 0x1033
Bus Number: 0x12

USB Bus:

Host Controller Location: Expansion Slot
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0035
PCI Revision ID: 0x0043
PCI Vendor ID: 0x1033
Bus Number: 0x32

USB Bus:

Host Controller Location: Built In USB
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0019
PCI Revision ID: 0x0001
PCI Vendor ID: 0x106b
Bus Number: 0x18

Hub in Apple Pro Keyboard:

Version: 1.22
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x1002
Vendor ID: 0x05ac (Apple Computer, Inc.)

Apple Optical USB Mouse:

Version: 1.06
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Fujitsu Takamisawa Component
Product ID: 0x0302
Vendor ID: 0x05ac (Apple Computer, Inc.)

Apple Pro Keyboard:

Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x0204
Vendor ID: 0x05ac (Apple Computer, Inc.)

Hub in Apple Pro Keyboard:

Version: 1.22
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x1002
Vendor ID: 0x05ac (Apple Computer, Inc.)

Apple Optical USB Mouse:

Version: 1.06
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Fujitsu Takamisawa Component
Product ID: 0x0302
Vendor ID: 0x05ac (Apple Computer, Inc.)

Apple Pro Keyboard:

Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x0204
Vendor ID: 0x05ac (Apple Computer, Inc.)

Apple Optical USB Mouse:

Version: 1.06
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Fujitsu Takamisawa Component
Product ID: 0x0302
Vendor ID: 0x05ac (Apple Computer, Inc.)

Apple Pro Keyboard:

Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x0204
Vendor ID: 0x05ac (Apple Computer, Inc.)

USB Bus:

Host Controller Location: Built In USB
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0019
PCI Revision ID: 0x0001
PCI Vendor ID: 0x106b
Bus Number: 0x19

USB High-Speed Bus:

Host Controller Location: Expansion Slot
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x00e0
PCI Revision ID: 0x0004
PCI Vendor ID: 0x1033
Bus Number: 0x52


Hope that means something to you.
In reference to my problem printing, I see under "Printers" the System Profiler lists the following:

Brother HL-1440 series:

Status: Idle
Print Server: Local
Driver Version: 1.21
Default: Yes
URI: usb://Brother/HL-1440%20series?location=12200000
PPD: Brother HL-1440 series CUPS
PPD File Version: 1.21
PostScript Version: (3010.106) 3

However, when I try to print, it still acts as usual. The PowerMac sends 20% of the file, and then reports printer "offline."

Also, the printer was and continues to be connected to one of the USB card ports, though I don't see it listed on the system profiler.

Well… The good news is that you've got an NEC card (Vendor ID: 0x1033). As to your printer. It should have shown as connected to the High Speed USB. Try selecting Refresh under the View menu a few times while looking at the USB list.

To test whether the problem is your card or not, consider connecting the printer into one of the Built-in ports or an open port on your keyboard(s).

Appreciate the help, trevor and Las Vegas. I "refreshed" several times with no change: the printer did not show up as connected via the USB card. As you suggested, I connected the printer to one of the built-in ports, which then shows a "USB device" and the following details:
Version: 1.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Product ID: 0x000d
Vendor ID: 0x04f9

In this configuration the printer seems to work, i.e., it's no longer offline.

I'm not sure what to make of this. Is my USB card bad? What about the problem with losing cursor control when "waking?" The keyboard (and through it, the mouse) have always been connected to a built-in USB port.

Finally, for what it's worth, I recall the problem I had with the Kensington multi-port USB hub. It mounted and worked fine whenever I first connected it, but once the computer slept, it would not wake up and couldn't even be powered off via the strobing power button on the front of the CPU. I had to open the case each time, and press that little internal reset button to restart.

Was the hub also connected to the USB card?

Try completely removing the card and run the system without it for now. Since you're not using any devices that require USB 2.0, it should be okay for now. Use the hub in your second USB port to extend that port. Run just your keyboard and mouse from the first port.

If everything works fine for a few days, you can safely blame the USB card.

BTW: There should be a reset button down below your power button. You shouldn't need to open the case to reset it.

Okay, I'll try taking out the card, and connecting the hub to the built-in port, as you suggest.

The keyboard has always been connected via the other built-in USB port. Is it possible that the card (if bad) would nonetheless have caused the cursor control problem I've been having?

I don't know. I'm hoping the card is your problem. It's about the most inexpensive potential solution. I've seen behavior like you have result in a bad power supply. But it's a little early to conclude on that.

So far, so good. As far as replacing the USB card, are you sure the item you linked to earlier is compatible with my PowerMac?

Yes, that's another USB card with an NEC chipset just like the one you already have.

Trevor

I removed the USB card hub a couple days ago as you suggested. I just experienced the same cursor/mouse problem: computer woke with cursor arrow visible onscreen but no way to move/control it.

Here is the system log, sorry if I've included too much. Trevor, I do see the same USB hub error you pointed out before. Could this be referring to the hub in the keyboard? The only other hub attached is the Kensington hub I mentioned earlier, which was not connected when I got this message last time.

Jan 5 17:04:51 netblock-68-183-141-196 kernel[0]: System Sleep
Jan 5 18:47:23 netblock-68-183-141-196 kernel[0]: System Wake
Jan 5 18:47:17 Macintosh mDNSResponder[22]: mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00807E00 en0/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 3913218080
Jan 5 18:47:23 Macintosh kernel[0]: Wake event 0020
Jan 5 18:47:17 Macintosh mDNSResponder[22]: mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00807E00 en0/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 3913218080
Jan 5 18:47:23 Macintosh kernel[0]: enableClockSpreading returned with 0
Jan 5 18:47:17 Macintosh mDNSResponder[22]: mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00807E00 en0/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 3913218330
Jan 5 18:47:23 Macintosh kernel[0]: UniNEnet::monitorLinkStatus - Link is up at 10 Mbps - Half Duplex (PHY regs 5,6:0x0021,0x0004)
Jan 5 18:47:17 Macintosh mDNSResponder[22]: mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00807E00 en0/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 3913218580
Jan 5 18:47:17 Macintosh mDNSResponder[22]: mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00807E00 en0/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 3913218830
Jan 5 18:47:18 Macintosh mDNSResponder[22]: mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00807E00 en0/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 3913219080
Jan 5 18:47:18 Macintosh mDNSResponder[22]: mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00807E00 en0/6 to FF02:0000:0000:0000:0000:0000:0000:00FB:5353 skt 8 error -1 errno 50 (Network is down) 3913219180
Jan 5 18:47:23 Macintosh configd[33]: setting hostname to "Macintosh.local"
Jan 5 18:47:26 netblock-68-183-141-155 configd[33]: setting hostname to "netblock-68-183-141-155.[my ISP].com"
Jan 5 18:47:26 netblock-68-183-141-155 kernel[0]: AppleUSBHub::setPowerState(0x1c9e200, 2 -> 4) timed out after 10336 ms
Jan 5 18:47:48 netblock-68-183-141-155 /System/Library/CoreServices/backupd[124]: No pre-backup thinning needed: 552.7 MB requested (including padding), 15.13 GB available
Jan 5 18:48:54 localhost kernel[0]: Darwin Kernel Version 9.1.0: Wed Oct 31 17:48:21 PDT 2007; root:xnu-1228.0.2~1/RELEASE_PPC
Jan 5 18:48:52 localhost com.apple.launchctl.System[2]: launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
Jan 5 18:48:52 localhost com.apple.launchd[1] (org.cups.cupsd): Unknown key: SHAuthorizationRight
Jan 5 18:48:52 localhost com.apple.launchd[1] (org.ntp.ntpd): Unknown key: SHAuthorizationRight
Jan 5 18:48:53 localhost kextd[10]: 398 cached, 0 uncached personalities to catalog
Jan 5 18:48:58 localhost kernel[0]: standard timeslicing quantum is 10000 us
Jan 5 18:48:55 localhost DirectoryService[31]: Launched version 5.0 (v514)

Yes, it could. Do you have another keyboard that you can try?

Trevor

I don't have another keyboard, but I may have a new clue as to what's going on.

Doing some research online about the error message you cited, I found postings describing similar post-"sleep" problems with devices connected via USB. Like me, these people are having these issues only since installing Leopard.

Here are a couple of threads:
http://thelameleopard.wordpress.com/...-issues-again/
http://discussions.apple.com/thread....06301&tstart=0
http://discussions.apple.com/thread....sageID=6053232

And what seems to be a response from Apple acknowledging a problem with Leopard USB power management:
http://lists.apple.com/archives/usb/.../msg00055.html

Do you think this could explain the problem I'm having? I wonder if it would be worth waiting for the next update of Leopard before doing anything more, to see if the issue is addressed.