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-   -   MS Office Apps crash after splash screen (http://hintsforums.macworld.com/showthread.php?t=80690)

ehuch 11-05-2007 04:12 PM

is there somewhere I can go to reaquire my rosetta software or repair it?

ehuch 11-05-2007 04:13 PM

Sound of an image works fine

ehuch 11-05-2007 04:15 PM

that works just fine. Does this mean that Rosetta is not the issue?

yellow 11-05-2007 04:16 PM

Then it's not a Rosetta problem.

At this point, in my opinion, you need to just delete the MS Office hierarchy and completely reinstall from scratch.

ehuch 11-05-2007 04:20 PM

how do I do that

ehuch 11-05-2007 04:32 PM

I have removed the Office file from Applications, removed preferences folder from my user library , and the main administrator of the machine. Anything else involved in the hierarchy?

yellow 11-05-2007 04:52 PM

Try using Spotlight to find any remaining detritus.

ehuch 11-05-2007 05:32 PM

Well I searched Microsoft office through spotlight and deleted every file/folder I could find. I then repaired permissions and reinstalled Office. I opened Entourage first since it is my only truly vital MS program. It began installing fonts, but then crashed as usual. All of the rest of the programs followed suit. I am going to go home and attempt to do something tomorrow. If you come up with anything between now and then, please share. And thanks for all of your help.

yellow 11-05-2007 05:40 PM

Crashed installing fonts, eh?

Hmmm....

Nothing there leads me to believe that it's Font related.. but anything is possible.

Though I don't think MS Office installs fonts to anyplace other than the User hierarchy, so that's not likely the culprint since it crashed in the same way for another user.

And you're not using an UI "enhancements" like Shpaeshifter, or other Unsanity haxies, right?

dianeross 11-06-2007 04:03 AM

Shared Library error : See this MSFT KB http://support.microsoft.com/?kbid=842646

If that doesn't provide a solution:

First try downloading the combo updater from Apple and run it again rather than using Software Update. Doing so overwrites potentially problem-causing files. Use "Remove Office" and re-install and update Office. If this does not work, you will need to do an Archive & Install of the OS.

iampete 11-06-2007 07:31 AM

Based on your initial posts, you started out using version 11.2.5. Then in post #13 you indicated that you "applied an update" to 11.3.8.

MS has a non-standard update process. There are some incremental updates, and then a big "comprehensive" update, then some more incrementals, then another "comprehensive".

To the best of my recollection, 11.3.5 or thereabouts was the last "comprehensive" update, while the subsequent ones are incrementals. Since you seem to have applied only the latest incremental one, without, apparently, having applied the previous ones, I believe that this is probably a major contributor to your problem.

What you should try is to trash everything Office 2004 related from your current system, then install the original Office 2004 from your disk. Then go to the MS update site and go through very carefully all of their listed updates, checking out which was the last "comprehensive" update. Apply this update to your original installation, then all of the subsequent incremental ones until you finish with the most recent one.

Pete

ehuch 11-06-2007 09:32 AM

Quote:

Originally Posted by dianeross (Post 422013)
Shared Library error : See this MSFT KB http://support.microsoft.com/?kbid=842646

If that doesn't provide a solution:

First try downloading the combo updater from Apple and run it again rather than using Software Update. Doing so overwrites potentially problem-causing files. Use "Remove Office" and re-install and update Office. If this does not work, you will need to do an Archive & Install of the OS.

How do I re install the OS X update? Mac doesn't give me the option, it tells me that my computer does not need the update.

ehuch 11-06-2007 04:29 PM

Quote:

Originally Posted by iampete (Post 422034)
Based on your initial posts, you started out using version 11.2.5. Then in post #13 you indicated that you "applied an update" to 11.3.8.

MS has a non-standard update process. There are some incremental updates, and then a big "comprehensive" update, then some more incrementals, then another "comprehensive".

To the best of my recollection, 11.3.5 or thereabouts was the last "comprehensive" update, while the subsequent ones are incrementals. Since you seem to have applied only the latest incremental one, without, apparently, having applied the previous ones, I believe that this is probably a major contributor to your problem.

What you should try is to trash everything Office 2004 related from your current system, then install the original Office 2004 from your disk. Then go to the MS update site and go through very carefully all of their listed updates, checking out which was the last "comprehensive" update. Apply this update to your original installation, then all of the subsequent incremental ones until you finish with the most recent one.

Pete

Pete,
I like your approach, but the system won't open anything produced by Microsoft, so I guess my only solution is to do an archive and install.
Thanks for all of your help, I will report back with my final outcome.

yellow 11-06-2007 04:37 PM

Quote:

Originally Posted by ehuch (Post 422058)
How do I re install the OS X update? Mac doesn't give me the option, it tells me that my computer does not need the update.

Download the latest combo update from the Apple downloads website.

iampete 11-06-2007 10:39 PM

Quote:

Originally Posted by ehuch (Post 422245)
. . . the system won't open anything produced by Microsoft . . .

I tried really, really hard to resist, but I can't help myself -

I guess the system is smarter than we thought, huh?? :D:D:D


Seriously, good luck on the re-installations.

Pete
(unfortunately obliged to continue to use MS Excel for some 130 MB
spreadsheets that won't work properly with the available alternatives)

ehuch 11-07-2007 09:47 AM

Quote:

Originally Posted by yellow (Post 422250)
Download the latest combo update from the Apple downloads website.

Do you have some secret way to reinstall the update? Cause it just tells me that I don't need the update and only gives me the option to quit.

Las_Vegas 11-07-2007 11:16 AM

Do not use the "Software Update" but go directly to Apple's website. Select "Support" and enter your current OS version in the search box (IE: "10.4.10"). Locate the "Combo Update" for your Mac (PPC or Intel) and download it. Run that updater directly.

ehuch 11-07-2007 11:58 AM

Quote:

Originally Posted by Las_Vegas (Post 422456)
Do not use the "Software Update" but go directly to Apple's website. Select "Support" and enter your current OS version in the search box (IE: "10.4.10"). Locate the "Combo Update" for your Mac (PPC or Intel) and download it. Run that updater directly.

For some reason it is telling me that my hard drive does not meet the requirements for the install. Any ideas why it would do this?

Las_Vegas 11-07-2007 12:13 PM

What Mac do you have? What is your current version of OS X? What Combo update did you download?

ehuch 11-07-2007 12:49 PM

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro2,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 3 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per processor): 8 MB
Memory: 14 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP21.007F.B06
SMC Version: 1.15f3


I downloaded Mac OS X 10.4.10 Combo Update v1.1 (Intel)


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