MS Office Apps crash after splash screen
 

OK, so I have seen reference to my problem here, but have had no luck with the previous posts. I am using Microsoft Office on my Mac Pro Intel Dual quad machine. I have had it for about two months and all of a sudden I cannot open any of my Microsoft applications. I have tried deleting all of the font files, getting rid of numerous items per different help forums and to no avail. Below is the error report that I have recieved after attempting to open any of my MS Office apps. Can anyone explain this to me?


Date/Time: 2007-11-05 11:44:08.680 -0600
OS Version: 10.4.10 (Build 8R3032)
Report Version: 4

Command: Microsoft Entourage
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Parent: WindowServer [80]
Rosetta: Yes

Version: 11.2.5 (11.2.5 (060620), © 2004 Microsoft Corporation. All rights reserved.)

PID: 355
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xffffffff

Thread 0:
0 LaunchCFMApp 0xb80a562f 0xb8000000 + 677423
1 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
2 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
3 LaunchCFMApp 0xb811e3d9 spin_lock_wrapper + 1985

Thread 1:
0 LaunchCFMApp 0xb822fa2b strchr + 72
1 LaunchCFMApp 0xb81cb43b pthread_cond_wait + 3114
2 LaunchCFMApp 0xb8167612 catch_exception_raise_state_identity + 318
3 LaunchCFMApp 0xb8166b4e CallPPCFunctionAtAddressInt + 177088
4 LaunchCFMApp 0xb8166a45 CallPPCFunctionAtAddressInt + 176823
5 LaunchCFMApp 0xb8167710 catch_exception_raise_state_identity + 572
6 LaunchCFMApp 0xb8200bb4 pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb8134443 spin_lock_wrapper + 92203
1 LaunchCFMApp 0xb815f9e8 CallPPCFunctionAtAddressInt + 148058
2 LaunchCFMApp 0xb81625b5 CallPPCFunctionAtAddressInt + 159271
3 LaunchCFMApp 0xb80c803c 0xb8000000 + 819260

Unknown thread crashed with i386 Thread State:
eax: 0x00000000 ebx: 0xb80a5608 ecx:0xffffffff edx: 0x00000003
edi: 0xffffffff esi: 0x80d03990 ebp:0xb7fff9f8 esp: 0xb7fff9c0
ss: 0x0000001f efl: 0x00010206 eip:0xb80a562f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037

Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x74a000 - 0x7b8fff com.microsoft.shmem.bundle 060425 (11.2.4) /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem


I would really apreciate any assistance!
Thank you,
Elias

Please post the rest of the crashlog.

OK, so My problem is the same, but my error report is not. Can anyone explain this to me?
Date/Time: 2007-11-05 11:44:08.680 -0600
OS Version: 10.4.10 (Build 8R3032)
Report Version: 4

Command: Microsoft Entourage
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Parent: WindowServer [80]
Rosetta: Yes

Version: 11.2.5 (11.2.5 (060620), © 2004 Microsoft Corporation. All rights reserved.)

PID: 355
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xffffffff

Thread 0:
0 LaunchCFMApp 0xb80a562f 0xb8000000 + 677423
1 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
2 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
3 LaunchCFMApp 0xb811e3d9 spin_lock_wrapper + 1985

Thread 1:
0 LaunchCFMApp 0xb822fa2b strchr + 72
1 LaunchCFMApp 0xb81cb43b pthread_cond_wait + 3114
2 LaunchCFMApp 0xb8167612 catch_exception_raise_state_identity + 318
3 LaunchCFMApp 0xb8166b4e CallPPCFunctionAtAddressInt + 177088
4 LaunchCFMApp 0xb8166a45 CallPPCFunctionAtAddressInt + 176823
5 LaunchCFMApp 0xb8167710 catch_exception_raise_state_identity + 572
6 LaunchCFMApp 0xb8200bb4 pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb8134443 spin_lock_wrapper + 92203
1 LaunchCFMApp 0xb815f9e8 CallPPCFunctionAtAddressInt + 148058
2 LaunchCFMApp 0xb81625b5 CallPPCFunctionAtAddressInt + 159271
3 LaunchCFMApp 0xb80c803c 0xb8000000 + 819260

Unknown thread crashed with i386 Thread State:
eax: 0x00000000 ebx: 0xb80a5608 ecx:0xffffffff edx: 0x00000003
edi: 0xffffffff esi: 0x80d03990 ebp:0xb7fff9f8 esp: 0xb7fff9c0
ss: 0x0000001f efl: 0x00010206 eip:0xb80a562f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037

Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x74a000 - 0x7b8fff com.microsoft.shmem.bundle 060425 (11.2.4) /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem


I would really apreciate any assistance! Thank you

Sorry Yellow, I had too many characters in my first post. Thanks for the reply

OK seriously, here is the whole thing, I put in two posts cause it is too long.

EDIT: This should be enough.

Hmmm nothing there really stands out to me...

Could be a corrupted shared memory bundle. You could try remove it, I believe it gets recreated at login, though it might require a reinstall.

/Applications/Microsoft Office 2004/Office/ShMem.bundle

Or.. you could just zip it up and then run Word or somthing and see if it works.

Did you need something else from me?

OK,
That did something, but not what I needed. Entourage still just crashes and gives me the unexpected EM. The rest of the office apps say that they cannot open MS office shared library. There is no error report generated.

OK.. now you should try and reinstall Office and it should replace the shared memory bundle with a fresh (uncorrupted) version.. assuming of course that's the source of the problems.

Well,
Now it is back to doing the same old thing. Any other suggestions?

I also had a co-worker drag his version onto a network drive and tried installing it from there and still no luck.

And if you log in as another user, does it work?

I tried installing an update as well and it gave me a similar error.

As another user I get the shared library message

Do you have problems with other PPC applications?

Excuse my ignorance, but what do you mean by PPC?

If you mean microsoft.. The only other program I use is Messenger and it works fine.

Power PC.

You have an intel Mac. Older apps, like Office 2004 are built for PPC architecture and run on Intel Macs via the grace of Rosetta, an inline emulator for PPC code.

I was curious if you, or someone else, managed to break Rosetta by removing it accidently.

Open /Applications/Utilities/Activity Monitor.app, go to View -> Columns -> Make sure there's a check next to Kind, and then sort by Kind and see if there are any PowerPC apps, or if they're all Intel.

They are all intel programs

You need to find a PPC app and try it. I don't have much in the way of suggestions.

Here is one:

http://www.macupdate.com/info.php/id...nd-of-an-image

is there somewhere I can go to reaquire my rosetta software or repair it?

Sound of an image works fine

that works just fine. Does this mean that Rosetta is not the issue?

Then it's not a Rosetta problem.

At this point, in my opinion, you need to just delete the MS Office hierarchy and completely reinstall from scratch.

how do I do that

I have removed the Office file from Applications, removed preferences folder from my user library , and the main administrator of the machine. Anything else involved in the hierarchy?

Try using Spotlight to find any remaining detritus.

Well I searched Microsoft office through spotlight and deleted every file/folder I could find. I then repaired permissions and reinstalled Office. I opened Entourage first since it is my only truly vital MS program. It began installing fonts, but then crashed as usual. All of the rest of the programs followed suit. I am going to go home and attempt to do something tomorrow. If you come up with anything between now and then, please share. And thanks for all of your help.

Crashed installing fonts, eh?

Hmmm....

Nothing there leads me to believe that it's Font related.. but anything is possible.

Though I don't think MS Office installs fonts to anyplace other than the User hierarchy, so that's not likely the culprint since it crashed in the same way for another user.

And you're not using an UI "enhancements" like Shpaeshifter, or other Unsanity haxies, right?

Shared Library error : See this MSFT KB http://support.microsoft.com/?kbid=842646

If that doesn't provide a solution:

First try downloading the combo updater from Apple and run it again rather than using Software Update. Doing so overwrites potentially problem-causing files. Use "Remove Office" and re-install and update Office. If this does not work, you will need to do an Archive & Install of the OS.

Based on your initial posts, you started out using version 11.2.5. Then in post #13 you indicated that you "applied an update" to 11.3.8.

MS has a non-standard update process. There are some incremental updates, and then a big "comprehensive" update, then some more incrementals, then another "comprehensive".

To the best of my recollection, 11.3.5 or thereabouts was the last "comprehensive" update, while the subsequent ones are incrementals. Since you seem to have applied only the latest incremental one, without, apparently, having applied the previous ones, I believe that this is probably a major contributor to your problem.

What you should try is to trash everything Office 2004 related from your current system, then install the original Office 2004 from your disk. Then go to the MS update site and go through very carefully all of their listed updates, checking out which was the last "comprehensive" update. Apply this update to your original installation, then all of the subsequent incremental ones until you finish with the most recent one.

Pete

How do I re install the OS X update? Mac doesn't give me the option, it tells me that my computer does not need the update.

Pete,
I like your approach, but the system won't open anything produced by Microsoft, so I guess my only solution is to do an archive and install.
Thanks for all of your help, I will report back with my final outcome.

Download the latest combo update from the Apple downloads website.

I tried really, really hard to resist, but I can't help myself -

I guess the system is smarter than we thought, huh?? :D:D:D


Seriously, good luck on the re-installations.

Pete
(unfortunately obliged to continue to use MS Excel for some 130 MB
spreadsheets that won't work properly with the available alternatives)

Do you have some secret way to reinstall the update? Cause it just tells me that I don't need the update and only gives me the option to quit.

Do not use the "Software Update" but go directly to Apple's website. Select "Support" and enter your current OS version in the search box (IE: "10.4.10"). Locate the "Combo Update" for your Mac (PPC or Intel) and download it. Run that updater directly.

For some reason it is telling me that my hard drive does not meet the requirements for the install. Any ideas why it would do this?

What Mac do you have? What is your current version of OS X? What Combo update did you download?

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro2,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 3 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per processor): 8 MB
Memory: 14 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP21.007F.B06
SMC Version: 1.15f3


I downloaded Mac OS X 10.4.10 Combo Update v1.1 (Intel)

Well, all is fixed. I did and archive and install without reimporting user settings and such. Now everything works great. Thank you all for your time.
Elias