I re-installed everything for the printer. You were right Trevor it also has a scanner. I also had to remove Sofa Control, though I do like the program when I need to use it. So hopefully next time I need the program it works. Do you guys have anymore suggestions for the dragging and dropping problem? I tried another profile again and it still does not have the problem like my profile does. So far I went through every one of my preferences files and could not find one that attributes to the dragging and dropping problem.

I outlined the procedure to follow in my "generic prescription" post above. It's pretty simple and won't take much time. You don't do it with individual prefs files - you start with the whole folder ~/Library/Preferences as I explained above.

Ok I removed every folder under my library home folder, and had no joy during the "generic prescription". I did not have a .ATS cache folder or file under my library, however; I did notice a .ATS folder under the HD library folder. I was afraid to remove it though. Is it safe to remove the cache folder from my HD library folder, and put it on my desktop to try the "prescription"? Thanks for everyones inputs, hopefully I get it narrowed down to something soon.

Sorry if I wasn't clear, but I am NOT advising that you re-install everything for the printer. I am advising that you remove "3300 Series Button Monitor" and not reinstall it.

This may cause your scanner app on your computer not to detect when the scan button has been pressed on the unit.

Trevor

Yes - in general anything that is in a Caches folder is safe to remove. Caches are just extra copies of information in a place that is easier/faster to access.

Ok gotcha. I could not find anything that said "series button monitor", except for the crash log. Do you know which one of these might be the one to remove?

I put the folder on my desktop, but it would only create a copy to the desktop, and not actually just move the whole folder from the HD Library. I there any way around that? Is it safe to delete/move to trash that .ATS cache or any of the other caches in the HD Library for that matter?

One way around this would be to use Terminal to do the move - I think it is Finder that is deciding to copy it instead of move.

Yes - it should be quite safe.

Well I am back to where I started at square one. I sent the folder to the trash, restarted, still had the drag and drop problem, so I know it is not coming from the HD library caches either. I am completely lost now. Oh well I guess I just won't have drag and drop anymore. Any more suggestions on the printer problem? I am still confused as to which path might hold the "series button monitor"

Let's use a more powerful search than Spotlight.

Open up your Terminal and copy/paste the following command into it. You will be asked for your admin password--enter it at the prompt. It is normal for nothing to be reflected back when you enter your password.

sudo find / -noleaf -name "3300 Series Button Monitor" -print

Allow the command some time to complete. When it is done, copy/paste the results here for us to see.

Trevor

This is what it tells me

find: -noleaf: unknown expression primary

Oops, I just checked and it looks like I'm running a copy of find that I got from fink which is slightly different than the built-in find. Use

sudo find / -name "3300 Series Button Monitor" -print

Trevor

That did the trick.

/Library/Application Support/Lexmark/3300 Series Scanner.bundle/Contents/SharedSupport/3300 Series Button Monitor.app/Contents/MacOS/3300 Series Button Monitor

I looked up that path but I only get to /Library/Application Support/Lexmark/3300 Series Scanner.bundle, and then it looks like a lego with a Microsoft Excel X on it. When I try to open it it says there is no default application to open it.

OK, the command to delete it is

sudo rm -R /Library/Application\ Support/Lexmark/3300\ Series\ Scanner.bundle/Contents/SharedSupport/3300\ Series\ Button\ Monitor.app

Please make sure that you copy/paste this, not try to type it in. The combination of sudo and rm -R is particularly dangerous if not used properly.

In fact, if you don't mind confirming every individual file to be deleted, you'll be a bit safer with

sudo rm -iR /Library/Application\ Support/Lexmark/3300\ Series\ Scanner.bundle/Contents/SharedSupport/3300\ Series\ Button\ Monitor.app

(Note that this just added the -i option which makes you confirm every file that is deleted.)

Trevor

That's normal. The Finder hides a lot of complexity from you. There's a bunch of stuff inside 3300 Series Scanner.bundle. If you right click on the .bundle and select "Show Package Contents" you can see it in the Finder too.

Trevor

Ok this is what it told me is it gone now?

examine files in directory /Library/Application Support/Lexmark/3300 Series Scanner.bundle/Contents/SharedSupport/3300 Series Button Monitor.app?
examine files in directory /Library/Application Support/Lexmark/3300 Series Scanner.bundle/Contents/SharedSupport/3300 Series Button Monitor.app/Contents?
remove /Library/Application Support/Lexmark/3300 Series Scanner.bundle/Contents/SharedSupport/3300 Series Button Monitor.app?

I don't understand what I'm seeing. Could you give us the entire transcript from your Terminal session? In other words, let's see the prompt, the commands issued, and all of the responses.

And by the way, if you want to confirm that it is actually gone, you can run the find command a few posts up in #32 again. If this time it doesn't give you a response, then it's gone.

Trevor

I thought I did, but this is what it said this time

rm: /Library/Application Support/Lexmark/3300 Series Scanner.bundle/Contents/SharedSupport/3300 Series Button Monitor.app: No such file or directory

Well I guess that's it for the printer stuff. Thanks Trevor. Everyone feel free to shoot me ideas for the drag and drop problem.

Good. Then you've removed the 3300 Series Button Monitor.

Now, after you restart your computer, does the problem with dragging and dropping go away?

Trevor