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me too!
hey all, this just happened to me this morning... very aggravating! I'm running a QS 800mhz g4 with osx10.4.11. Was moving some avi files from dvd's and realized all of a sudden I couldn't drag and drop as stated by the above posters. However, i would like to note that I had put a dvd in, and drag a file, fine. I put the next dvd in, got the no smoking symbol, bad. Put the previous disk(which had worked fine 2 minutes ago) and it gave the no smoking symbol as well. The select all command works, and I use toast 8. I have an after market dvd burner, and I use multiple types of blank media(whatever's on sale, I've never had a problem... except with dynex!), so I'm compelled to believe a system error of some sort. the fact that one second it did, the next second it didn't is strange, and I've been on x.11 for a while now...
any thoughts? |
trailblazer;
can't tell whether you tried this or not, but on those DVDs where you got the no smoking symbol, did you try dragging the *whole* DVD to your drive? For me, this worked. Yeah, it's stupid to wait 20 mins+ just for one file, but better than nothing in that it gets the DVD contents copied to your drive. Also, apple sez -R is the better media, not +R, despite the fact that my BTO SuperDrive says that it supports both. A Genius at the Genius Bar said something like "Well, we support it, but we don't *really* support it." Whatever that means. The further (and better) reason the Genius gave for using -R is that it's more universal in terms of the platforms that accept it. I'd been having this problem under a version of Tiger prior to 10.4.11...Now, I seem not to be having it at ALL! Which does me no good, but it suggests that it might have been related to the earlier version of the Mac OS, perhaps, a bug?? Hope this helps and you find some kind of workaround. gphz |
yeah, the select all trick works... kinda. I did a little bit of playing around today and found some new, interesting facts-
1) all the dvds I put in the machine must be ejected via the key board or a left click with the mouse. they will sit idle if you drag them to the trash. 2) I have 3 external harddrive hooked up to my machine. I can drag items from the desktop TO the hard drives, but not onto the desktop FROM the hard drives. I get the same no smoking symbol. However creating a folder inside the ex and selecting all(even with one file in the folder) works. 3) It seems that when I do the select all trick, the finder always leaves out a file. No matter how many files I drag, it always leaves out one. and it seems to always be to the left hand side of the window, because when you rearrange the files to get the missed file on the other side of the window, you will get the file. that being said, I ran disk warrior and disk utility, and nothing. This SEEMS to be an issue with the finder/window manager/ permissions, and yes I checked the permissions, perfectly fine. As far as apple goes, those guys are jerks. They told me when my g5 blew a third power supply in 3 months that it was a part failure. They don't know anything remotely useful except how to teach novice users how to navigate safari and open up hard drive files. The "gurus" at the retail stores are ill equipped or trained to handle problems that stump us advanced users, and will give you whatever answer they have to to get you out the door. as far as media, it's always been my understanding that -r came before +r, and that +r was an improvement over the previous media. I am 100% sure that this is not a media problem, because I have been burning dvds on +r media for years on all different kinds of brands and until two days ago could pop anything I have burnt into the computer with no problem. The only media I have ever had a problem with was Dynex. Stay away from them. They suck. as a final note, I was wondering what people might think of a failing hard drive working into this? The machine hasn't exhibited any other effects of the drive going bad, but maybe this is the beggining? |
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And I've been far more impressed with the troubleshooting chops of the phone support people. They've actually solved problems, whereas some of these Geniuses are so in love with all they know, they've actually roadblocked repairs! wish I could help with your partic situation, but I am convinced there's something up with the burners. gphz |
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I have this problem too! FOR THE LOVE OF GOD SOMEBODY HELP!
Hello all. I realize this thread seems to be dead, but perhaps I can breath new life into it.
I just started having this exact problem today. A client called me and said that his archived Pro Tools sessions (archives which I created for him, burnt to Verbatim DVD-R media with a Lacie DVD burner on an Intel Mac Pro tower running OS X 10.4.9) were giving him that prohibited / no smoking / go to hell symbol when he tried copying individual files, folders, or the whole DVD. Solutions that require greater than simian level intelligence will not suffice. It is not professional to tell him "just use the Terminal copy command" (which works) or "did you try zipping them?" Incidently, another hack solution includes dragging the audio files into iTunes. From there they can be dragged elsewhere, but again, this is not a satisfactory solution. If the files cannot be copied in the Finder, they are worthless in the eyes of my client, and I don't blame him. Just for background; we have been using this computer and burner and media for well over a year and we have never seen this problem before today. It seems unlikely to me that the media or burners are responsible. Even other sessions copied that very same day from the same hard drive on the same computer don't have this problem. Further, I have copied the problem session from the original hard drive to other hard drives, and burned them (Toast 8 Titanium) on G5s, G4s, etc. and still the same problem: prohibited / no smoking / you're screwed. gphaze, I have done as you asked. Terminal output follows: system2:~ system2$ ls -alo /Volumes/Session\ 1-MT\ Master/ total 68832 drwxr-xr-x 11 system2 system2 - 374 Jun 12 19:57 . drwxrwxrwt 15 root admin - 510 Jun 12 20:06 .. -rwxr-xr-x 1 system2 system2 - 6148 Jun 12 19:57 .DS_Store -rwxr-xr-x 1 system2 system2 - 86 Jun 12 19:58 AUTORUN.INF drwxr-xr-x 701 system2 system2 - 23834 Jun 12 19:57 Audio Files -rwxr-xr-x 1 system2 system2 - 1024 Nov 15 2007 Desktop DB -rwxr-xr-x 1 system2 system2 - 2 Nov 15 2007 Desktop DF drwxr-xr-x 726 system2 system2 - 24684 Jun 11 15:28 Fade Files -rwxr-xr-x 1 system2 system2 - 2822892 Jun 11 14:39 Session 1-MT Master.ptf -rwxr-xr-x 1 system2 system2 - 29401017 Jun 11 15:50 WaveCache.wfm If you hit Apple-I (disc info) I have checked "Ignore ownership on this volume" If anyone has a real solution to this problem, I will be deeply in your debt. Thanks! |
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Hate to say this, bcs I'm a real fan of Apple, but I think the actual solution is that they need to be spanked good and hard in the court of public opinion so that they take ownership of and FIX this obvious problem. You could have cut the smug snot-mouth attitude with a knife when the "Genius" dismissed my problem as something peculiar to, I guess, a mysterious force field around my computers and not something that Apple should take seriously... And in other, related news, both of my Macs now will not burn or even accept the TDK -R CD media I have! I've used about 2/3 of a spindle of those disks, burned on these VERY SAME MACS, which now, mysteriously, is unacceptable to them. IMHO, some big-time stinky, stanky BS is goin' on. gphz |
Can we have a recap ? (i.e. a summary of the current situation)
1) Is this a fair statement of the problem?: You have a DVD with files that can be read but which can't be dragged to some other place (i.e. copied) when using Finder - but they can be copied when using the 'cp' command in Terminal. 2) Does this problem occur 100% of the time (every time you try it) with a DVD currently in your possession? I.e. can you reproduce the problem upon demand? 3) What version of OS X are you using? 4) Does the problem exist on the latest version of Leopard (10.5.3) ? Note, by the way, that Apple is unlikely to fix any problems in Tiger (or even older OSes) unless they have security implications. |
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OK..here are my answers, in order: 1. Yes. I was also able to get them to move by creating an Automator action. 2. Yes. Every time I try it, with multiple DVDs, and various brands OF DVD 3. Tiger; back when I had the initial issue, I think it was 10.4.9 or 10.4.10. I now have 10.4.11 4. I can't answer that as I do not have Leopard. As for your last statement, you are correct. However, when I first had this issue, Leopard was nothing more than a codeword for an unreleased OS. Tiger at that time was Apple's shipping OS, and they seemed not to be too concerned. It would be the lack of concern and sense of urgency over a problem like this which I'd think could use some bolstering on their part. They're *always* going to be able to say "Wait for the next OS" which seems to be a common practice with software: "It'll get fixed next version!" Perhaps we need to make it clear to them that "fix the problem" is what we need and want; not to be hit up for more money for a promise of a fix. gphz |
Rare problems (ones that only affect a few people - or at least are only reported by a few people) are unlikely to get fixed. There are always 10 times as many bugs as the development team has time to fix.
If anyone can reproduce this problem on Leopard, there would be a better chance of being able to track down what the cause is - since Leopard provides (if you install the Developers tools) more powerful system tracing facilities. |
I just wanted to add that I'm running 10.5.3 and also having problems with select discs. Some allow me to copy my saved data and some only allow it if I open each file separately and save it as a new file. I can't choose "Ignore ownership on this volume" as it is grayed out.
It is a HUGE pain in the bum and I, too, would love a resolution if anyone ever figures one out. |
Can't drag files from some DVD's - additional findings
I first ran into this problem in the past few days, and wanted to add my observations to help clarify this problem. As described previously, some burned DVDs will not allow their files to be transferred to any other drive or even the desktop, giving the 0 with slash sign on attempted transfer rather than a + sign.
This occurred on my iMac G5 running 10.4.11. The affected disk also could not be read by my 3 other Macs (a 17” Intel iMac running 10.4.11, a 12 inch aluminum powerbook G4 running 10.4.11, and a new Intel ibook running 10.5.4.) The DVDs were TDK brand DVD-R disks, which I had been using for quite some time with no problem. My usual method of burning DVDs is to create a disk image in Disk Utility and burn that. I have done that many times with no problem. These problem DVDs were burned by my daughter using the finder to create a burn folder or by directly dragging the files into the disk, then burning with the Finder. What we discovered was that once the DVD was burned and turned out to be faulty, i.e., files could not be transferred, that DVD could be read by any Mac but no files could be transferred on any Mac. However, we were able to transfer the files onto a Windows computer. Additionally, we found that once a faulty disk was inserted and mounted into any of the Mac’s, other external drives connected to the Mac also could not transfer files to the desktop (or anywhere else.). Also, on the older operating systems (10.4.11), any subsequent DVDs inserted into the drive could not be read, even though they were fine just previously. What we found additionally was that in order to correct this situation, the finder needed to be re-launched. Once the finder was relaunched, the previously ok DVDs worked ok again, and the system was operational until the faulty disk was re-inserted, at which time nothing worked again (until the finder was relaunched). On the newer operating system, APL has made some improvement because, although the system still creates bad disks, only the bad disk can’t be read. OK disks inserted following this still work ok. Over the course of a couple of days we burned about 20 disks all from the same batch as mentioned above. Many of the disks burned with Finder (using a burn folder or dragging items directly onto the disk) were defective. None of the disks burned with Disk Utility using a disk image were bad. Our conclusions are that first, the Media is not the problem, otherwise some of the disks burned with Disk Utility would have been affected. Additionally, as the disks are readable by a Windows machine this is also an indication that the disks are ok. Secondly, the problem does not seem related to hardware, as it is unlikely all 4 computers would develop the same problem at the same time. Third, the defective disks were all burned with the finder, and after burning the finder needs to be re-launched to get the computer working correctly again. Therefore there appears to us to be a defect in the Finder operation causing this problem. I hope this helps someone (maybe one of the Apple Geniuses) clarify this problem. :rolleyes: |
I see that it has been over a year since anyone has posted here and maybe someone has discovered a fix for this issue, which I sure do hope is the case.
We are seeing this pop up now on a few machines, here is what I am seeing happen. I have a user that burns a folder full of Ads (folder contains tha Ad file (Indesign) as well as subfolders containing the data for the ad file (artwork, eps files) using finder (PPC G5 running 10.4.11). On one of our machines (Intel G5 running the same OS) she can open the ad off the DVD without issue but is unable to copy said data from the disc to the harddrive. The user who burned the DVD (tried the brand starting with T as well as memorex and verbatim) is able to open the ad but all the artwork shows as missing, we can re-place the artwork from the DVD and then it's fine, but again she is not able to copy from the disc to the HDD. To get the functionality of Finder to return to allow copying to/from any share (disc, smb, afp) we need to either restart the machine or force quit and restart Finder. I've put the DVD into my admin Mac here in the office (Intel iMac running 10.4.11) I get the same exact "no smoking sign", though the functionality of Finder doesn't stop me from copying to/from any other share. I used the cp command listed earlier in this post and it successfully copies everything from the DVD without issue, the ad is able to be opened and the artwork appears to be there as it should. My users are not knowledgeable enough to utilize the Terminal to run commands, when I told the user that I could copy from the Command Line I got the response of "What's the Command Line" so you can see what I'm dealing with here. My question is this, has this issue been corrected, has anyone been able to find a fix to get Finder to stop puking on burned DVD's? FYI... All three DVD's I had her burn yesterday whether it be through Toast or Finder all show the same issues with not being able to copy from the DVD to the HDD, this is turning into a major time suck and I have way more important things that need to be accomplished this week that went quite neglected yesterday trying to figure this out. If anyone has any other ideas of what can be tried/attempted to get this issue resolved would be greatly appreciated. PS. I have tried this on our Leopard machines and am seeing the same thing, so Apple can't tell me it's the media (works fine on a winbox, also cp command via terminal works without issue) or the OS. This just started popping up after an update to the newest security patch for November so I have not rolled this out to anymore machines until I can verify that it is not the culprit. And my final two cents... Geniuses my ass! How is this acceptable! |
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frankly, I think a good class-action suit is needed to mature them away from that malarkey. they certainly have the dough, and the technical ability to both solve and take responsibility for these technical issues BEFORE they burn lots of their customers who help provide them with that dough. a |
I have found a solution to this--at least as experienced on my computers
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I came here after experiencing the same problem, went through the entire 5 forum pages, and your detailed recap, hockeyshaun, convinced me that my problem was indeed the same as described by everyone here. Here are the steps that I went through, trying to identify its cause. I describe them to demonstrate that this is indeed a finder problem, not a media problem! Several months ago, I started making losslessly compressed digital copies of my (huge) classical music collection with XLD, mostly as flac. The files are saved on an external USB hard drive, but I also systematically copy them to DVD as a backup strategy (hard drives sometimes die or get erased). Last week, I needed to copy back a specific CD to my Mac and the backup DVD was close at hand, so I picked it up and... experienced my first "cannot drag & drop back to computer from DVD that has been burned with same computer" event. This was on an Intel Mac Mini (march 2009) running on 10.5.8. Instantly I went to check the DVD on my vintage PowerPC iMac running 10.4.11--and got the same result. I tried other DVDs and encountered the same problem for all DVDs checked on the iMac, i.e. even those for which 'drag & drop' proved to work just fine on the Mini running 10.5. Then I hooked up my USB hard drive to my iMac--and that's when panick really kicked in, for I could not drag & drop files from the hard drive to the iMac either !! I was able to drag & drop from the HD to the Mini, but what good is a backup copy that can only be read by the unique computer that created it ?? (I do not have access to a Windows machine). What if my computer gets stolen ? Needless to say, I tried many things. I discovered, for instance, that I could double-click on the XLD cue file located on the DVD (or on the external HD) and specify a save location on the computer, and XLD would nicely open up the file located on the external disk and decompress it and save it on the computer. So all was not lost and I relaxed a bit. But I was not about to save each individual CD from each DVD onto my computer with XLD one at a time ! That's when I started searching the web and found this forum. I read here that other users had also been able to open 'rogue' files with various applications even though they could not drag and drop them. And I found that users did not think it could be a media problem... well, this was obvious to me already, because it happened with my external hard drive too! But the most important info I found here was this: Quote:
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Now that I was reassured that my data was recuperable, I set out to systematically check all my music DVDs, the idea being that I would make new copies of the rogue ones. After checking 25 DVDs and finding 4 rogue ones, I set out to make new copies of these from the backup copy saved on the external USB HD. I reburned the first rogue... and lo and behold, I experienced exactly the same problem ! The new DVD holding the same data refused to drag & drop, exactly as the first copy I'd burned ! I tried again, switching media brand (I use Sony and Verbatim), to no avail-- again, a THIRD copy of the same data behaved the same way, 'no smoking' sign and all. So I hooked up my external HD to the iMac, thinking it may be my Mini DVD burner. Mind you, I have already burned many other DVDs on this drive since the rogue ones, and the recent ones proved impeccable, but the Mini superdrive has indeed behaved strangely on occasion in the past, so... I copied the entire DVD content of rogue DVD#1 from USB drive to iMac, which took forever (the vintage iMac only has USB1.1). I then burned it again on the iMac superdrive and... guess what ? I had to restart the iMac, after it refused to drag & drop from the third additional copy of rogue DVD#1. All this time I'm burning with Toast 8 set to burn data for both mac & pc -- no, I did not try to burn another copy using another method. By then I was thinking it's the data. So I burned a new copy of a second rogue DVD instead (remember I'd found 4), that contained 100% different data from rogue DVD#1. And got a fresh new copy of rogue DVD#2, that behaved exactly as old rogue DVD#2 and old rogue DVD#1, and as the 3 new rogue DVD#1. A Finder problem that is specific to certain DVDs and is completely repeatable on these DVDs??? What have they got in common that others do not have ? I opened my Compressed Music file on my external hard drive, and carefully checked the 25 already-verified DVDs. For size for instance: some were full to the brim (4.38 Go), others not. I went through the list and highlighted the rogue ones --and then I noticed something. Most of these DVDs are named in a boring systematic way: Classical Compressed CDs1, Classical Compressed CDs2 etc. But occasionally, I add information to that name about the content of the DVD. For instance, one rogue DVD was named 'CDs classiques compresses 5 Quatuors, trios, musique de chambre' (that's French). Another was 'CDs classiques compresses 15 Bach Cantates Gardiner Vol 3, 14, 17, 21, 25, 26, 27'. It turned out that all 4 rogues had these very long names. Could that be the problem ? I looked at the names of the 25 checked DVDs and counted the number of characters (including spaces) of any name that was longer that the basic 'CDs classiques compresses nn'. Some were 36, 39, or 45 characters long. One was even 59 and worked fine. The four rogues had the longest names; they were 63, 63, 81 and 68 characters long, respectively. It seemed that names with 63 characters or more have problems. To test my hypothesis, I went down a list of the names of nearly 100 DVDs that I've burned since getting the Mini and not yet checked with drag & drop. I singled out all the DVDs with names longuer than 50 characters and gave them the drag & drop test. And it turned out that DVDs with names that are 59 characters long or shorter all passed the drag & drop test; ALL DVDs with names 63 characters and longer failed the test. I do not have DVDs with names of 60, 61 or 62 characters, so if the exact frontier matters to you, go ahead and test these lengths. I have not yet tested every single DVD with a name shorter that 59 characters. I sampled, concentrating on the longer names. All the sampled ones passed the test. But I tested all my DVDs with names longer than 62 and they ALL failed the drag & drop test. Final test to confirm diagnostic: I burned a new copy of rogue DVD#1 and a new copy of rogue DVD#2 (the ones that were rogues even after I made new copies), AFTER CHANGING A SINGLE THING FOR EACH: I changed the name of the uppermost file that contains all the CD files--the name that ends up being the name of the burned DVD. I changed it to a 54-character name, e.g. rogue DVD#1 became 'CDs classiques compresses 5 Trios Quatuors Quintettes'. And it worked, for rogue DVD#1, for rogue DVD#2, and for all the other rogue 63-plus-character-long-named DVDs that I have found the time to re-burn since then. So yes, officially, OS X allows one to use very long file names -- up to 255 according to David Pogue -- but not for CD or DVD names !! And let me specify that this limit only applies to the name of the uppermost file, the one that will give its name to the DVD; I have dozens of files with extremely long (100+) file names INSIDE these uppermost files, and they behave just fine with drag & drop from DVD to computer, so long as the DVD name itself is short enough. In fact, in his Mac OS X Leopard Missing Manual, Pogue writes that some applications (especially older carbonized ones) still refuse to read files with names longer that 31 characters. Have you noticed that very long names of files (eg Word files) received from windows users are truncated in Finder ? Funny too that the limit I found was almost exactly double that 31-character limit. I'm willing to bet that 2x31=62 characters would pass the drag & drop test... but haven't tried; I confirm that 63 does not. Why that number ? I have no idea whatsoever. But maybe the 'Drag & drop' part of the Finder has been 'dragged over' from the days of OS9 ? Maybe it is a carbon application, not cocoa ? Or maybe this has something to do with the need that the DVDs must be accessible from windows as well as mac ? This is for experts to find out. But... But... IT IS MOST DEFINITELY A FINDER PROBLEM. If people from Apple read this, take note! The fact that files can be copied from these DVDs using terminal (i.e. by avoiding using the Finder!) should be proof enough of this! And from now on, I will stick to names shorter than 60 characters for files that I want to burn. I suggest you do the same. Quote:
Good luck to you all, and Happy New Year !! |
Melodie, all I can say is wow. Intriguing discovery.
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