The macosxhints Forums - Added printer, changes its IP Address, now network connections flaky. Confused.

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- - Added printer, changes its IP Address, now network connections flaky. Confused. (http://hintsforums.macworld.com/showthread.php?t=64743)

You were right; #5 was it!

Take a look at what I found in the StartupItems folder:

http://www.vickishome.com/0TempFiles/HPs%20Mess.gif

My eyes immediately dropped to the "Gateway" in all that. I am rather mad at HP at the moment. I cannot believe they did this to my network without asking permission and without even a single notice. They just did it without saying a damn thing. And I've had to sort through all of this to find it myself (with you're help). I never dreamed HP would do this to a network! This printer is advertised as a small to medium office printer, not a home printer. Could you imagine the network being messed with -- without warning or notice -- in a business environment?

Okay, I got my grumbles out. So now, which ones can I remove and which ones look like they belong there?

I'm going to go hunting for more info on these files. I bet I'm not the only one that's ran into this problem.

Here's the Unix Executable File in for the HP IO StartupItem. Since you guys can read the code, maybe this will help you help me figure out what to do.

Code:

#!/bin/sh

#

# HP CIA Services Interface StartupItem script

#



. /etc/rc.common



CIA_USB_MONITOR=/Library/Frameworks/HPServicesInterface.framework/Runtime/hpusbmond



StartService ()

{

        # HP IO Monitor Tool does not have a pid file...

        pid=`ps awwx | grep ${CIA_USB_MONITOR} | grep -v grep | cut -c 1-5`

        if [ "$pid" == "" ]; then

                ConsoleMessage "Starting HP IO Monitor"

                ${CIA_USB_MONITOR}

        else

                ConsoleMessage "HP IO Montior is already running"

        fi

}



StopService ()

{

        # HP IO Monitor Tool does not have a pid file...

        pid=`ps awwx | grep ${CIA_USB_MONITOR} | grep -v grep | cut -c 1-5`

        if [ "$pid" != "" ]; then

                ConsoleMessage "Stopping HP IO Monitor"

                kill -TERM "${pid}"

        else

                echo "HP IO Monitor is not running."

        fi

}



RestartService ()

{

        StopService

        StartService

}





#

# main script

#



# must make sure we are on a system with the RunService() function

# implemented (not implemented on Mac OS 10.1.x)



foundRunService=`grep -c RunService /etc/rc.common`

if [ $foundRunService -a $foundRunService -eq 1 ]; then

        RunService "$1"

else

        case $1 in

                "start") StartService;;

                "stop") StopService;;

                "restart") RestartService;;

                *) echo "$0: unknown option: $1" > /tmp/HP_IO.out ;;

        esac

fi

It doesn't look like anyone knows how to fix this. I've found a number of others who have posted about this problem, but so far, all I've found are people who either give up options (such as scanning which I must have for faxing) or they just live with it. I have found some solutions, but they're too old to apply to my situation as I don't have the same files they suggest editing.

I know the apps in StartupItems are called by the \Library\Preferences\loginwindow.plist, but I have no idea the consequences should I attempt to manually edit it.

I want this gateway stuff OFF my network. I had no idea it would be this hard. :(

Quote:

Originally Posted by vickishome (Post 342083)

Here's the Unix Executable File in for the HP IO StartupItem. Since you guys can read the code, maybe this will help you help me figure out what to do.

All that StartupItem does is launch the executable (program or script):
/Library/Frameworks/HPServicesInterface.framework/Runtime/hpusbmond
which is referred to as "HP IO Monitor".

Since we have no idea what that program does or if it is really necessary for proper functioning of the printer, you are on your own.
What I would do is remove those HP StartupItems from the /Library/StartupItems folder (e.g. move them to a new folder on your Desktop or wherever) and then restart your Mac and see how/if the printer works.
I.e. experiment
Moving those StartupItems out of the /Library/StartupItems folder won't hurt the functioning of your Mac (by default the /Library/StartupItems folder is empty) so it's all down to whether the printer functions without them.

You might also send an email to HP Support.

On my own... that's what I was afraid of. I had hoped someone could actually read the code to see what it's doing. If you guys can't do it, then I'm in trouble. :(

I'm on the phone right now with HP Technical Support, and so far, the guy has told me that my router has gone bad. WHAT?!

Okay, I expected to have problems with the first level of technical support, given the nature of this problem, but I did not expect him to be blatantly ignorant and absolutely refuse to do anything more than blame my router.

So long story short, I'm on hold to talk to the next level tech. Let's see... I only have 2.5 hours to remain on hold. Anyone want to take bets on my chances of getting help?

Quote:

Originally Posted by vickishome (Post 342270)

On my own... that's what I was afraid of. I had hoped someone could actually read the code to see what it's doing. If you guys can't do it, then I'm in trouble.

But I did read the script and I told you what it is doing - it is launching the executable 'hpusbmond' as I explained above.
Of course I have no way of knowing what that executable is doing.

Quote:

I'm on the phone right now with HP Technical Support

I had recommended sending an email to HP Support. I was thinking that you would ask in that email what the purpose of the StartupItems that HP installed is. And whether the printer would work without them.
And perhaps to complain that the installer did not adequately inform you about what it was going to install.

My recommendation from above still stands:
You should move those StartupItems to a different folder and then restart your Mac and see if the printer works.

Quote:

Originally Posted by hayne (Post 342300)

But I did read the script and I told you what it is doing - it is launching the executable 'hpusbmond' as I explained above.
Of course I have no way of knowing what that executable is doing.

I'm sorry, I didn't understand you on that one. I guess sometimes I think of you as being all-knowing and able to fix anything. ;)

Believe it or not, I'm actually glad I called HP Support. Okay, the first guy wasn't too bright, but the next guy actually did know his way around a Mac and where the files had been installed. He still didn't know the individual purpose of each individual file, but as I talked with him to find out what that software did as a whole, it was very clear that I wanted it completely off my system.

Hence came an unbelievable process of (1) running the uninstaller and then (2) finding umpteen files all over the place -- including \Library... and \System\Library.... I had to delete each one as I could find them. I think I ended up finding somewhere around a dozen to a bit shy of two dozen files that the HP uninstaller had left behind. Among those files were the two previous mentioned HP IO Classic Proxy files! Not only did the uninstaller not remove them, but until I removed them manually, they were launching and running from startup! I ended up having to trash my \Library\Preferences\loginwindow.plist since HP's uninstaller also left their trash behind in that file!

The only thing I can really say good about HP support is the tech I talked to hung in there with me every step of the way, including calling me back when I had to leave to pick up my daughter. I called around 1:00, and didn't hang up until 5:00 except for the 30 minutes I just mentioned. And Jeff, the tech, will call me Monday morning to see where things stand.

When we hang up, I was about to update the firmware in the printer, but I had a hard time finding a USB cable. I finally found one after he was gone, and was able to do the update successfully.

So here's where I am: To the best of my knowledge, ALL HP software is gone from my entire computer and nothing is launching at startup. And while I can ping the printer and it shows up in IPScanner, I cannot print. This is using the regular Mac drivers (but I couldn't print all day long with the other drivers and crap on my Mac).

The firmware update stated that it fixed problems with DCHP not finding local IP Addresses in networks (sound like my problem!), the moment I went back from the static IP to allowing the printer be assigned one through the router with DHCP, that other IP Address suddenly came back.

I did look that address up, and I now understand what it's doing. It's going to IANA because for some reason, it can't seem to get an IP Address from my router which cwtnospam told me earlier, but I didn't comprehend the meaning until now.

So after all that time, all that crap, I'm right back where I was when I first installed the printer. Actually, I'm worse off. My G5's network settings are screwing back up again.

I think I first need to figure out what's wrong with my network now, with the printer disconnected. I'm beginning to wonder if my router is going bad, and it was just one hell of a coincidence it showed symptoms when I installed this printer. It still doesn't sound right, but I'm completely lost and going in circles now.

Since the network problem I'm having now is happening with the printer disconnected, I'm going to start a new thread to focus on that problem and this all this printer stuff out of it.