Tiger: Wake from sleep video freeze?
 

Is anyone else getting a freeze upon waking from sleep in Tiger?

Thanks

Gavin

I don't know if it's the same thing, but I have a PowerBook and have been able to replicate the following problem.

I did an erase and install of Tiger - so all my prefs files are long gone.

Now I'm installing all my apps from scratch. I install an app, drag it's icon to the dock, fire it up and don't do anything that would cause a prefs file to be created, just leave it sit there, close the lid of the PB - which puts the PB to sleep. Opening the lid SHOULD wake the PB, but in this case, it is frozen solid and the only thing to do is re-start. After re-start, the icon for the app in question is gone from the dock.

BUT - if I open the app and do something that will cause a prefs file to be created - mess around with preferences dialog - and then close the lid, everything is OK.

I've been able to re-create this problem with 3 different applications that I use all the time - and it's no fun any more and I don't have time to fiddle with it. The three apps are from three unrelated vendors, one is shareware, one is really old, and one is "updated for Tiger".

I think it's a bug in Tiger.

I don't get the "report" dialog because I'm having to restart, so does anyone know how to report this to Apple so it will get noticed?

Margaret

Interesting...

I have the system log running now and I try to remember to have it on top when I am going to stop typing for a while - that way, I hope to see what happens at the last moment before the freeze. We'll see.

I haven't had a freeze for about 20hrs now and she just woke up from sleep this morning just fine. I have tried to see if there is a certain app running but I can't tie it down to anything at all. Yesterday afternoon was a complete nightmare with it freezing and me having to restart with the power button about 8 times - that really bugs me. I thought I had left that behind with M$.

I will post back if I can dig anything up.
Cheers
Gavin

That's not really necessary. Note that the messages in the log are tagged with the date & time, so you can just note the time when the freeze happened and then restart your Mac and go and look in the log for messages from around that time. The logs are kept for 7 days so there's no rush.

OK, that sounds better than what I am trying to do.

Amazingly, I am having no problems so far this morning....
Cheers
Gavin

I'm having the exact same problems here. Tiger freezing after wake up, apps disappearing from the dock after a freeze-up restart (or should i say shut down, it's the only thing that works)

I've also had problems with the HD not being picked up when I boot from the install disk to check if there is any problems. This seems to remedy itself after a few reboots.

If it is a bug in tiger, it's a massive one. Surely there must be something more to blame? If anyone, or indeed margaret has solved this problem, please post and explain how and why this is going on in the first place!

Thanks

No, I haven't solved it. In fact, I was just pricing out a new computer because I thought it was just my PowerBook :( :(

In a way it's a relief to know that at least two of us are having the same problem.

My system is: PowerBook 1Ghz 768Mhz RAM, Tiger 10.4.1 (erase and install)

I was having this problem before I installed ANYTHING that would alter the system - in other words, I was just using the apps that install with Tiger and having the problem. As I installed other apps, I kept having the problem with them too.

Occasionally after a freeze and restart, there is an error box that says that the clock is wrong, but just clicking on the clock corrects it without doing anything else.

I know this is no help, but I don't have any answers.

Margaret

You have the exact same system as me. I've run memtest and fsck and nothing has been found.

There simply must be an explanation for this as I'm sure there are thousands of other users running the same system, in fact my PB is just over one year old (luckly with Apple Care)

The worst thing is I can't remember how the problem started, although to be honest I think it was after I installed the .4.1 update. I might investigate a roll-back and see if that stops anything

I'm going to borrow the 10.4 version of Disk Warrior and see what that says, and if all else fails, wipe and install 10.3 again. I'll keep you posted if anything raises its head and vice-versa hopefully :)

That sort of thing is often indicative of a bad "clock battery" (aka "backup battery").

I assume you have tried the PRAM zapping, Open Firmware resetting, and PMU resetting?

http://forums.osxfaq.com/viewtopic.php?t=7269
http://docs.info.apple.com/article.html?artnum=14449

I had a terrible time last night with the HD not being picked up at all after a freeze restart. I left it overnight and I'm back. I've decided to erase and install* and NOT grab the 4.1 update and see how everything sails. Then I'm going to download the combo update and see what goes on then. I'm hoping this will resolve the issue. If not, well... I guess I'll go back to 10.3 until somebody works out what goes on.

I wouldn't buy a new computer over this though margaret, there's always alternatives, like staying away from Tiger for a bit :)

*that is to say if the hard drive is picked up anytime this week by the install DVD...

Similar problems here

Even if the power is pluged in over night it still has a problem of coming out of sleep mode if the screen saver kicked in

I have changed the screen saver no help there
Disabled the sleep option ( that seems to help)

Mine does not die it just seems to take a few minutes from moving the mouse or tapping a key to displaying the screen saver password prompt.

although I did need to yank the battery once to get it back up every time this has happened the powerbook has been plugged in to mains and in sleep mode for a while. if the system is on battery it seems like sleep mode if ok witht the screen saver but I have not left it for long like that.

Haven't had a chance to check the battery backup, but did all the other things suggested here and nothing has resolved the issue.

Margaret

Maybe I missed it, but I don't see you mentioning having tried logging in as a different user to see if the problem might be something related to your user account. (Best if this is a freshly created user, with no customization, no startup apps, etc.)

In general, if you have a problem, the best troubleshooting method is to gradually revert your system to a vanilla configuration (including removal of all non-Apple peripherals). When you get it back to the way it was shipped by Apple (or after an erase & install) and still have a problem, then you likely have hardware problems (e.g. RAM - which you can test via 'memtest').
Logging in with a freshly created user account is one step towards vanilla.

I've stated it several times. I did erase and install of Tiger and had the problem IMMEDIATELY as soon as I fired up Safari and BEFORE in installed anything else.

I don't have any 3rd party peripherals attached. The logic board was changed (twice) earlier this year by a certified Apple repair place and they gave it a good going over at that time.

I haven't tried a different user, but since the problem started happening before THIS user did anything, I'm not sure what would be different with a different user.

I just talked to the Apple tech guy that fixes my computers and he says that they've had lots of complaints about Tiger. He's going to run diagnostics tomorrow and I'll let you know what he finds.

Margaret

This seems like an unlikely explanation (I think the likely explanation for your difficulties is a hardware problem) but it is possible that the Spotlight indexing (that might take a few hours upon a new install of Tiger) was somehow involved in the problem if your machine went to sleep before this was finished.

I have a user on a 15" Titanium PB who seems to be complaining about this (though I've not seen it yet). I suspect (at the moment) that it's the built-in video card and how Tiger deals with it.

After I have the hardware checked tomorrow - if they don't find anything, I'll do another erase and install and keep notes about what exactly happens (if anything) so I can report more accurately.

Yellow, would this PB have a different video card that a newer PB does or than desktop systems - could that explain why I'm seeing the problem and others are not?

I'm thinking of getting a new PB but not if I'm going to have the same problem with a new one (assuming that it's a video card problem)

Margaret

Yes, video card models are changed all the time. This particular model is an ATI Mobility Radeon 9000.

Well, after extensive testing and finally getting Panther installed the problem is still there. Since the problem was getting progressively worse I've decided it's a failing HD, so off it goes to Apple to get fixed tomorrow. All I can say is thank god for Apple Care...

Just to let everyone know, this has now been resolved by replacing the HD. So I guess that's the avenue you should look into Marg
:)

Glad you got it sorted - but a very expensive way to go about it!

I ended up getting a whole new system - something I was going to do anyway. The new systems runs like a dream and I'm loving it.

I took the old Powerbook into the shop and had them run diagnositics on it and they couldn't find anything wrong - no hardware problems.

I brought the PB home and did another erase and install of Tiger. Since re-installing Tiger, I haven't been able to produce the same problem.

Sooooo - what's up with that I'm wondering.

Margaret

Hope you bought Apple Care too. It's well worth it :D

AppleCare
 

Worth it?

I'd say mandatory.

Check the price on replacing a SuperDrive or HD.

My current AlBook is on its second HD, my TiBook has a toasted CD drive (no AC, dagnabit).