The macosxhints Forums
Page 2 of 3 1 2 3
Show 100 post(s) from this thread on one page

The macosxhints Forums (http://hintsforums.macworld.com/index.php)
-   Applications (http://hintsforums.macworld.com/forumdisplay.php?f=5)
-   -   mail.app continues to crash !! (http://hintsforums.macworld.com/showthread.php?t=28790)

hayne 03-09-2007 04:38 PM
It seems to me that you've got the wrong end of the stick.
If you are having trouble with Mail.app due to some 3rd-party system-mods that you have installed, then the correct course of action is to uninstall that 3rd-party software. That is the way to test the theory. If Mail.app works without the 3rd-party software, then the problem is not with Mail.app and hence there will never be an update from Apple that will resolve this problem. Any such update would need to come from the 3rd-party developers.

If you can't figure out how to uninstall the 3rd-party software, then you can start fresh with an "archive & install" from the OS X Install DVD

bramley 03-10-2007 10:43 AM
Quote:
Originally Posted by haansgruber (Post 364213)
I see that same header in a lot of the mail crash log files posted on this forum.
But that's great! If you would just post links to those threads (since as previously stated a search on Google doesn't report them) they might give somebody here a clue as to the common factor here so that your problem can be solved!

haansgruber 03-10-2007 11:42 AM
I also found this in the terminal window:

/Applications/Mail.app/Contents/MacOS/Mail; exit

I am wondering why that would be a residual of a command sent in terminal

any help?

haansgruber 03-10-2007 11:44 AM
previous forum posts

http://forums.macosxhints.com/archiv...p/t-65711.html

http://forums.macosxhints.com/archiv...p/t-23486.html

haansgruber 03-10-2007 11:58 AM
I also found this on macfixit.com after looking at the crash log:

Which states there was some kind of issue with a graphics file:

ate-Breakers
Thursday, January 04 2007 @ 08:30 AM PST
Mail.app: Graphic signatures causing receiver crashes
MacFixIt reader Kosta Tsetsekas reports that receivers of his e-mails are experiencing unexpected quits or crashes of their e-mail programs when receiving messages from him that contain graphic signatures.

Kosta writes: "Since setting up graphic signatures in Mail, I have had a number of reports that my emails are crashing both Macs (running Mail) and PCs running Outlook 2003. I am on an Intel-based Mac running the latest system/software."

haansgruber 03-10-2007 12:39 PM
hayne: guess I forgot to mention that I removed the Menu Extra Enabler as you suggested and mail.app still crashes when I attempt to reply, fwd or new mail.

I figured as much since I started with extensions off (holding shift key at boot).

haansgruber 03-10-2007 12:49 PM
Quote:
Originally Posted by hayne (Post 364240)

If you can't figure out how to uninstall the 3rd-party software, then you can start fresh with an "archive & install" from the OS X Install DVD
I am not prepared to go this route until I have made backups of my data since I am not familiar with this process.

Unless you have some very specific instructions for me. My entire photography database for Aperture resides on this drive with no backup at present. The backup of this data is my next step. I will use another machine for email until I either backup the Aperture Library, or resolve the mail issue by some other means.

Since I have no guarantee it will not eradicate 300 GB of Aperture Library

I appreciate the suggestion.

peace,

haans :)

hayne 03-10-2007 01:11 PM
Quote:
Originally Posted by haansgruber (Post 364370)
My entire photography database for Aperture resides on this drive with no backup at present.
Having no backup of files that are important to you is a bigger problem than mere Mail.app crashes.
Quote:
The backup of this data is my next step
Good. Backing up to an external drive is the easiest way.

Doing an "archive & install" and selecting to preserve users should be fine - it will keep all your data. Nevertheless, a backup is definitely in order.

hayne 03-10-2007 01:15 PM
Do you have any files under /Library/Mail/Bundles or ~/Library/Mail/Bundles ?
(~ = your home folder)

haansgruber 03-10-2007 02:03 PM
Quote:
Originally Posted by hayne (Post 364379)
Having no backup of files that are important to you is a bigger problem than mere Mail.app crashes.

Good. Backing up to an external drive is the easiest way.

Doing an "archive & install" and selecting to preserve users should be fine - it will keep all your data. Nevertheless, a backup is definitely in order.
Agreed; Aperture is one large Library file for all of the contents of Aperture and cannot be saved except as one large file. (Unless Aperture Spanner is used) Then additional hard drives are required. So, it's a catch 22. I intend to fetch a new HD right now if I can find one in stock at a store nearby.

Once I have a secondary HD in place I'll run "archive & install" to attempt repair.

I should have used DejaVu or Retrospect to back this thing up but haven't done so (been too busy). Which is the best reason for this to happen and force me to do so.

I'm awaiting Time Machine (WWDC 2006) so I can fly back through time and retreive my files in the future with Leopard.

meantime: It is what it is.

haansgruber 03-10-2007 02:06 PM
Quote:
Originally Posted by hayne (Post 364380)
Do you have any files under /Library/Mail/Bundles or ~/Library/Mail/Bundles ?
(~ = your home folder)
No, I just peeked in, and there is no Bundles in the Mail folder in my /home/Library/Mail heirarchy.

hayne 03-10-2007 02:09 PM
Quote:
Originally Posted by haansgruber (Post 364390)
No, I just peeked in, and there is no Bundles in the Mail folder in my /home/Library/Mail heirarchy.
You also need to look in /Library/Mail/Bundles - under the Library folder at top level of the drive.

haansgruber 03-10-2007 04:53 PM
Quote:
Originally Posted by hayne (Post 364391)
You also need to look in /Library/Mail/Bundles - under the Library folder at top level of the drive.
No, the only thing there is /Library/Mail/Account_Types

Got the new HD installing and creating a mirror.
Then we'll try "archive & install"

haansgruber 03-11-2007 09:14 AM
Alright, I have mirrored the HD onto a 750 GB and each boots seperately but, they won't boot together? Gives me the boot drive not found error (circle with a line through it).

Each drive boots fine by itself and is a mirror of one another. One is a 500 GB Seagate the other is a 750 GB Seagate. When I mirrored my 160 GB onto the 500 GB they both booted fine. Perhaps beyond the 1 TB limit of the machine boot rom?

The machine is a dual 2.5. Seems like my problems are getting worse instead of better save for the fact I have made the backup of the system which makes me feel better.

I tried with and without 1.5 gbit/3.0 gbit jumpers on the hard drives. No difference.

haansgruber 03-11-2007 10:02 AM
I tried reinstalling Mail & iTunes from the OS X DVD with Pacifist.
I also tried removing QuickTime.

I am going to try this "archive & install" as suggested on the new mirror of the drive.

haansgruber 03-11-2007 10:50 AM
hayne:

I would like to thank you for all of your suggestions, advice and assistance (and everyone else too).

"archive & install" fixed the broken mail.app (is it safe to delete the archived system folder now)?

This also provided me with the opportunity to make a much needed backup of my entire system.

If you have any insights on the hard drive/boot rom. I'd welcome any information about them. Perhaps I should start a thread specifically for that issue so it can be more widely addressed?

Again, thank you so much!

peace,

haans :)

hayne 03-11-2007 02:12 PM
Quote:
Originally Posted by haansgruber (Post 364523)
(is it safe to delete the archived system folder now)?
You can safely delete the archived system folder as soon as you've tested things enough to be sure that there is nothing in that archive that you need (i.e. that you miss)

haansgruber 03-11-2007 05:01 PM
Quote:
Originally Posted by hayne (Post 364557)
You can safely delete the archived system folder as soon as you've tested things enough to be sure that there is nothing in that archive that you need (i.e. that you miss)
I kind of figured that was the case. I deleted it from the original drive (Macintosh HD 500 GB). But, it remains on the 750 GB for a week or so just to make sure.

At which time I will also consider deleting the 500 GB drive for an exclusive Aperture Backup drive. The OS/Applications I can use DejaVu/Retrospect for onto DVD (reasonable size to DVD backup).

Any way to make it recognize both HD's 750 GB & the 500 GB at the same time on the same bus? Without say an external eSATA card?

It runs with either an empty drive when I run Disk Utility and when I use Drive Genius (which I assume does not mount the drives)? The empty 750 showed up when I ran Disk Utility for the first time as an empty 750 GB. Once I mirrored it to the 500 GB no dice. I can only boot either, or, not both drives on the 1.5 GB SATA bus together.

Any help is appreciated.

Ps. hayne: I took a look at your website: good stuff, I'll be using that for sure. Thank again for all the assistance.

peace,

haans :)

ruby begonia 03-11-2007 05:08 PM
mail app problem
 
You should use the mail app in Entourage. It works perfectly

theanimaster 04-14-2008 12:59 PM
Quote:
Originally Posted by haansgruber (Post 363943)
I have this problem also.
When I try to reply, fwd, or send new mail the mail app crashes.
When I delete the com.apple.mail.plist mail.app still crashes.

Here is the concole log:

Mar 8 14:41:14 haans-grubers-Computer /Applications/Mail.app/Contents/MacOS/Mail: Corrupt JPEG data: premature end of data segment\n
Mar 8 14:41:14 haans-grubers-Computer /Applications/Mail.app/Contents/MacOS/Mail: Unsupported marker type 0x02\n
Mar 8 14:49:18 haans-grubers-Computer Mail[177]: SIGUSR1 received... quitting Mail.app cleanly
Mar 8 14:49:18 haans-grubers-Computer Mail[177]: SIGUSR1 received... quitting Mail.app cleanly
2007-03-08 15:31:29.646 TextEdit[187] *** NSRunLoop ignoring exception '*** -[NSCFArray objectAtIndex:]: index (0) beyond bounds (0)' that raised during posting of delayed perform with target 3115c0 and selector 'showRuler:'

here is the url for the crash info as requested:

http://www.ham-radio.mine.nu/Mail_Crash/mail_crash.txt

If anyone can help I would greatly appreciate it.
Not being able to respond to mail ....... it can be a pain.

peace,

haans :)

Try resetting your base station. I had the same problem, but disabling airport solved the problem. I then whittled it down to the AEBS (airport extreme base station) I reset that and now it runs OK. It's still a big that shouldn't be.. but who else would have figured that out?


All times are GMT -5. The time now is 11:44 AM.
Page 2 of 3 1 2 3
Show 100 post(s) from this thread on one page

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Site design © IDG Consumer & SMB; individuals retain copyright of their postings
but consent to the possible use of their material in other areas of IDG Consumer & SMB.