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-   -   Photoshop CS Crash under Panther (http://hintsforums.macworld.com/showthread.php?t=17508)

zjoshua 11-16-2003 07:36 AM

Photoshop CS Crash under Panther
 
Photoshop CS worked fine under 10.2.8. Then updated to Panther. Logo jumps for a while and disappears. Revert back to Photoshop 7, works fine under Panther. Is CS and Panther not compatible? Adobe doesn't say CS works under Panther in its system requirement but says according to their test, nothing points to the contrary. I have tried reinstall a few times to no avial. help please!

petey 11-16-2003 08:15 AM

CS & Panther works fine over here.

try deleting prefs.

zjoshua 11-16-2003 12:13 PM

tried, doesn't work
 
tried deleting prefs, didn't work. Crash log looks as follows:


Command: Adobe Photoshop CS (/Applications/Adobe Photoshop CS/Adobe Photoshop CS.app/Contents/MacOSClassic/Adobe Photoshop CS)
PID: 678
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
#0 0x002d0a74 in 0x2d0a74
#1 0x0029a604 in 0x29a604
#2 0x0029a670 in 0x29a670
#3 0x0028a574 in 0x28a574
#4 0x002c7e58 in 0x2c7e58
#5 0x902c1acc in InitializeOneConnection (InitializeOneConnection + 492)
#6 0x902d05a8 in InitializeConnections (InitializeConnections + 136)
#7 0x902b9060 in PrepareClosure (PrepareClosure + 364)
#8 0x902d016c in PCFragPrepareClosureByName (PCFragPrepareClosureByName + 300)
#9 0x902da47c in CCFM_LaunchApplication (CCFM_LaunchApplication + 380)
#10 0x00008840 in main (main + 360)
#11 0x00008408 in _start (_start + 392)
#12 0x0000827c in start (start + 48)

PPC Thread State:
srr0: 0x002d0a74 srr1: 0x0000f030 vrsave: 0x00000000
cr: 0x22004242 xer: 0x00000004 lr: 0x0029a604 ctr: 0x90001fa0
r0: 0x0029a604 r1: 0xbffff310 r2: 0x01711000 r3: 0x00000000
r4: 0xa000afb8 r5: 0x00000000 r6: 0x00000000 r7: 0x00000000
r8: 0x9011b9cc r9: 0x00000000 r10: 0x00000013 r11: 0x44004222
r12: 0x90001fa0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0xa0280048 r19: 0xa0280130
r20: 0x00000000 r21: 0x00000041 r22: 0xbffff5e0 r23: 0x0170b134
r24: 0xbffff611 r25: 0x0031d0a0 r26: 0x00000002 r27: 0xa028000d
r28: 0x0031a670 r29: 0x00000000 r30: 0x0031a5b0 r31: 0x00000000

---

does it mean anything???

ulrichm 11-16-2003 01:30 PM

You can try to follow this thread and see if they find a solution: http://www.baseboard.net/forums/showthread/t-8867.html

DeltaMac 11-16-2003 03:19 PM

Re: tried, doesn't work
 
Quote:

Originally posted by zjoshua
Command: Adobe Photoshop CS (/Applications/Adobe Photoshop CS/Adobe Photoshop CS.app/Contents/MacOSClassic/Adobe Photoshop CS)
---

does it mean anything???
Crash looks like the Classic version of PhotoShop, would this be correct? Have you tried launching PS without Classic running? (Double-check before trying PhotoShop) If Classic is not running before launching, and PS still crashes, then try starting Classic first.
This still sounds like a bad preference file somewhere, If PS still won't launch, try creating a new user, and launch PS from that user. If that works, then dig through prefs (and cache files) for your main user. You could also just move your Preferences, Cache, and Application Support folders out of your user/Library folder, log out and log back in, try PhotoShop (fairly sure it will work OK), then notice the files that PS makes in your user Library, might be handy for other troubleshooting.

frankko 11-16-2003 04:41 PM

Photoshop CS is OS X only. It can't run in Classic.

What about bad fonts?

Or a permissions problem?

ulrichm 11-16-2003 05:04 PM

Re: Re: tried, doesn't work
 
Quote:

Originally posted by DeltaMac
Have you tried launching PS without Classic running? (Double-check before trying PhotoShop) If Classic is not running before launching, and PS still crashes, then try starting Classic first.
This still sounds like a bad preference file somewhere, If PS still won't launch, try creating a new user, and launch PS from that user. If that works, then dig through prefs (and cache files) for your main user. You could also just move your Preferences, Cache, and Application Support folders out of your user/Library folder, log out and log back in, try PhotoShop (fairly sure it will work OK), then notice the files that PS makes in your user Library, might be handy for other troubleshooting.
Have you tried DeltaMac's suggestions?

DeltaMac 11-16-2003 08:07 PM

Quote:

Originally posted by frankko
Photoshop CS is OS X only. It can't run in Classic.

What about bad fonts?

Or a permissions problem?
what did you find out when you tried a new user account?

Bad fonts? can't rule that out...
Permissions problem? same answer...

I wouldn't know about PhotoShop and Classic, only that the crash log you presented, appears to show the Classic portion of the Photo Shop CS app as the crashing app. I don't know what is really happening.
Are you running apps that DO use Classic at the same time as PhotoShop? try quitting Classic if it's running, or start Classic if it's not running. It seems to be connected to your issue in some way, but I'm not sure how. You may need to contact Adobe if you can't get it sorted out. (you've already paid big dollars, let the company help you if they can

zjoshua 11-16-2003 08:20 PM

:( I have tried deleting Prefs. No use. During crash, no new pref files were created. I tried to another account too, same result, crash after a few bounces.

zjoshua 11-16-2003 08:23 PM

By the way, I don't have Classic installed. So it was never run.

I have two other questions: I have a partitioned hard drive and I store all my stuff in the secondary drive. But that drive is not protected noramlly, nor could it be protected by "vault". I meant that other users can have full access to the secondary hard drive. It's not a big problem but is there a way to restrick access? Or relocate my home folder to the secondary drive? (I know you can do this under Win XP.)

Forgot my second question! :D

DeltaMac 11-16-2003 08:43 PM

Quote:

Originally posted by zjoshua
By the way, I don't have Classic installed. So it was never run.

I have two other questions: I have a partitioned hard drive and I store all my stuff in the secondary drive. But that drive is not protected noramlly, nor could it be protected by "vault". I meant that other users can have full access to the secondary hard drive. It's not a big problem but is there a way to restrick access? Or relocate my home folder to the secondary drive? (I know you can do this under Win XP.)

Forgot my second question! :D
So, does 'another account' mean that you created a 'new' account and tried that? (it's the best way to proceed with this direction) Is PhotoShop installed on the System boot volume? You don't have Classic? Then going to the Classic System pref pane should reveal NO system folder...(I still believe you are having problems with Classic, at least from that crash log.) Adobe tech support is your next stop, they need to tell you why Classic is interfering with your Photo Shop launch when you don't have Classic...?

Time for a new thread for these questions not related to Photoshop - - (you can set permissions for access to another drive, if you are the only user.)

zjoshua 11-16-2003 08:54 PM

Thanks for your asnwers!!
Yes, "another user" is an brand new account.
I am positive I don't have Classic, if by that you mean OS 9 or below. I never installed it.
I tried to change access, but it didn't work, by which I mean I changed access for "others" to "no access" and I am still able to see everything from another account.

I will consult Adobe.

zjoshua 11-16-2003 08:58 PM

For got to say, what does "font" mean in a previous suggestion? Can I repair that? Missing font files???

DeltaMac 11-16-2003 11:07 PM

Quote:

Originally posted by zjoshua
Thanks for your asnwers!!
Yes, "another user" is an brand new account.
I am positive I don't have Classic, if by that you mean OS 9 or below. I never installed it.
I tried to change access, but it didn't work, by which I mean I changed access for "others" to "no access" and I am still able to see everything from another account.

I will consult Adobe.
I don't mean OS 9 or below. Classic is an environment that OS X uses to run older Mac software. All Macs come with Classic installed (unless it's some kind of special order without any Mac OS, not likely) Your System did come with Classic already installed, unless you have completely erased your hard drive and chose to not re-install it. If you go to the Classic pref pane (in System Preferences), is a System Folder visible that you can select? If so, you have Classic. If not, then you are correct. If you have Classic, then perhaps that is contributing to your problem, but call Adobe for assistance.

frankko 11-17-2003 12:09 AM

What about FruitMenu or any third party apps/extension?

SignalFade 10-18-2004 11:29 PM

Exact same crash
 
I am having the exact same crash occuring on my systems.

I have a lab full of OS X 10.3 machines. I tried running them at 10.3.0 and 10.3.5 and neither worked to alleviate the crashing.

I cannot figure out what is doing it.

Anyone?

poiintymac 11-01-2004 09:59 AM

Fix: Check the date & time setting in system preferences. You'll probably find that it's set to the wrong time zone. Set the correct time zone/location and hey presto, suddenly it works!

Thanks to http://www.axiom.co.uk/blog

Regards,

PM

zjoshua 11-01-2004 10:40 AM

i got another version and installed it alright.

maffu 11-08-2004 12:13 PM

Brilliant!
 
I re-set the time zone of the Mac from Cardiff, Wales to London, England. Why this should make a difference I can't think - but it works! Thanks poiintymac and axiom!

daverose 11-13-2004 04:30 PM

Quote:

Originally Posted by maffu
I re-set the time zone of the Mac from Cardiff, Wales to London, England. Why this should make a difference I can't think - but it works! Thanks poiintymac and axiom!

UNBELIEVABLE! I don't know how you found this but it works. I just upgraded from 10.3.5 to 10.3.6, whereupon Photoshop, Illustrator and Canvas all crashed at startup (with the crash logs looking very much like those shown by zjoshua). But ImageReady, Acrobat Reader, Safari, iTunes, MatLab, etc. all ran OK. My time zone was originally set at London, England, yet today I found it had been changed to Cardiff; so it must have been corrupted in some way by the upgrade. Thanks!!!
:)

pakkman781 11-13-2004 06:32 PM

I use CS all the time on Panther, no problems...

DougX 11-16-2004 11:41 AM

Photoshop Crashes
 
I was having a similar problem with the G5 Dual processor macs in my network. There is a Dual Porcessor Plugin update, you may want to look at that if you are on a DP machine.

Asmat 07-24-2007 07:57 PM

Photoshop failing to load and crashing
 
After a lot of digging, I found the cause of the problem not to be Prefs, but the TWAIN plug-in : According to Adobe themselves the fix is as follows... and this applies to all PS's not just CS2/3


* On Mac OS X:
1. Go to Applications/Photoshop CS2 /Plug-Ins/Import/Export (Photoshop CS2) or Applications/Adobe Photoshop CS3/Plug-Ins/Import/Export (Photoshop CS3) and highlight the Twain.plug-in to rename it.
2. Add a tilde (~) in front of the name to disable it, or drag the plug-in to the desktop.
* On Windows:
1. Go to Program Files\Adobe\Adobe Photoshop CS2\Plug-Ins\Import-Export (Photoshop CS2), or Program Files\Adobe\Adobe Photoshop CS3\Plug-Ins\Import-Export (Photoshop CS3).
2. Right-click the Twain_32.8BA file and choose Rename.
3. Add a tilde (~) in front of the name and press Enter.

Disable the Twain plug-in for Photoshop Elements 4.0 or 5.0.

Hope this solves a few headaches out there.

KevinRoss 08-10-2007 02:29 AM

Asmat you are a life saver! I have spent the last few days trying to figure this out. I previously had CS3 installed and runnning with no problems but wanted to tidy up my applications folder and found out that the only way to move any of the CS3 apps was to uninstall and then re-install them. I did this and could never get Photoshop to work again!

I was sure that I wasn't going to find any help in this thread considering all the posts were from 2004! Thanks for the info!!!


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