Sorry, my mistake. Was referring to messages that were already on server and already received, but setting was since changed to not leave messages on server.

If setting is to not leave messages on server, then each message is received and deleted, then the next.

From looking at bengreen's log posted here, it appears Eudora is having trouble building table to know what has been read or not, or at least what should be deleted. Perhaps rebuilding mailbox will help. I think you hold option key and open mailbox window- check documentation or help for more info.

Also, leaving lots of messages in In mailbox is a bad idea and may cause potential problems. Rebuild and/or compact the mailbox after deleting.

Anthlover, thank you for the succinct and accurate recap of the problem. (and yes, it's still there). It happens on my computer (running OSX) with both my sprintmail and earthlink addresses. It does NOT happen checking either of those accounts via my wife's computer (running OS9.2.2 and Eudora 5.1 or something close).



yellow, that is correct. The mail was left on the server. I'll try setting my clock ahead a day; the suspense is killing me.

peaved, I believe I've rebuilt my inbox a few times in the past few months, (if it involves pointing at the mailbox size, command-click), but will look into it. Actually, scratch that. When I reinstalled Eudora while hiding the old folders, I was starting out with a brand-new inbox, completely empty.

thanks again to all for the suggestions.

Okay it is Unique to Your Computer or
 

Okay The problem is limited/Unique to your Computer, or at least Eudora 6.x on your Computer.

It would be nice to Isolate the Software ver. ,settings files, or the System software (even though we beat most of those issues to death already).

Is it possible to get 6.X Eudora on a system with X other then yours **and or** Run 5.x from Classic Just for completeness sake. ** What Version of Eudora is **Peaved and Yellow running??**

I am sure certain other Posters would want to take a more conservative approach. **** But there is one surefire reapair assuming, known working X native version of Eudora.
--------------

*** Acrchive and Install:

There are two Archive and Install Options, with and with out saving Apps and Users Prefs.

They both Take Your OSX Folder the ("System") Folder and Make it into a Previous one. If you choose to Save your Settings It will Save you from user setup where you assign passwords, It will save you from having to Drag things from your Applcaitons Folder to your new one, It will preserve your Desktop, Your Dock etc.

You will have to recreate printers and repatch the OS back to 10.26 etc. and counting, reinstall any custom drivers e.g. Carbon Copy Cloner, If you have any special non apple mice etc. You will have to reinstall Palm to make HotSync work correctly, but your data will still be there.

It is super fast compared to not saving your user settings.

In your case *** You would have to ***Not** Save user Settings as saving them would 99% certain move your problem to the system. This would mean manually dragging things from Desktop to Desktop, Apps to Apps and Reinstalling more Fussy Apps e.g. Photoshop etc.

If you had access to an external FW Drive (that be could to be using for back up too) you could just install another system on it.
Or Care to upgrade wiffee to Jaguar?

-------------------------
As always it would be irresponsible if did not tell you to back up your data "just in case" somthing unlikely happend or human error like you do a Format install etc.



Good Luck.

Re: Okay it is Unique to Your Computer or
 

Latest 6.x beta.

Did we have you try to create/login as another user on your machine and create a new Eudora profile and see if that fails to delete mail too? I can't find anyone suggesting that going through the previous posts.

I mentioned it at the start. It will cause no harm
 

I mentioned it at close to the start/July 21. It will cause no harm...

Thanx for the reminder, I do not remember B. trying it.

It is certainly worth a shot as it is partially Analgous to clean Archive install with out all the fuss.

B. How about it, Create another Admin Class user. And give it a whirl. And we can slog on from there.

Re: I mentioned it at the start. It will cause no harm
 

anth, you did indeed mention it awhile back and I've not tried it as yet. Will do that next (it's all a learning experience). Or first, will dig up an old Eudora installer and put Classic app on my machine to see how that fares.

To clarify a point you brought up about version: the problem has existed since I installed 5.2.1 (or perhaps even an earlier X version - I can't remember!) and has persisted into the 6.x beta.

Also, my wife would kill me if I installed X on her machine.

I do have an external Firewire drive (an old 40gb IDE drive I dropped into a Firewire case), but so far have had bad luck trying to copy my HD onto it. I like the idea of installing X on it and trying from there. The Archive and Install option you mention would be a bit too scary and time-consuming at this point.

Though I've been thinking about getting the new version of Norton Utils that makes a copy of your whole setup . . .

back to slogging!

Re: Re: I mentioned it at the start. It will cause no harm
 

Save your money and your sanity and invest some time (and $3-$50 donation if you like it) in Carbon Copy Cloner. An excellent piece of software that will clone your current startup volume to another ATA/FW disk. Really useful app.

Carcon Copy Cloner is Great
 

After User test...

Carbon Copy Cloner is Great..... And Only $5 Shareware Fee (app is not not disabled in anyway) honor system. It is certainly a perfect tool for what you want to do. Back up and Test on Virgin System without effecting yours.

It is for Creating Bootable and Not Bootable Clones of drives and Folders and can be used as back up to, System Experimentation etc. There are other tools. More later, that offer additional Options

Basically you Download it from Versiontracker... Or where ever

Norton really is **Not the way to Go***

As I had them from before here a basic Primer for CCC Note that it has a manual and for your purpose you do not need to use the Scheduler.

Feel Free to consult real documentation.... None the less here goes Current Ver. 2.2

The main interface (you will have to hit the padlock button and enter your password)
Or *** Many Choices will be Greyed out....

Prefs: (You will have to install Psync from within Prefs window to have all choices)
This you only have to do Once...

Then Make Bootable, Repair permissions, and sync are my Options, the latter because I want the changes to occur in both Directions you may not want this.


**** Source and Target Volumes: Choose your Main System as the Source and FW as Target... (ignore for now the rest of this Paragraph... There is also File Menu has Folder Cloning Options and you can also delete from, the big long list (I never do) that shows up when you select source and target).


Scheduler: Ignoroe for now: You can make a Scheduled Clone...
Check the Display task log (I like to see it every day) Set the time and Freq you want. Then and, only Then Hit the Plus Button and Give a nice name for the Script that indicates time and volumes involved (its tempting to create the Cron Job and then set the Prefs but that will not work/have what you want).

************************Main Buttons:

Log: Obvious

Help: Obvious

Padlock (to gain access to the features)

(Clone Button [To do an immedite Clone with out a Schedule])

You will get somewhere around 1/2 to 2/3 of gig a minute (e.g. 25 gigs would take around 40 minutes).

While the Clone is running CCC will not be responsive to Mouse Clicks. The rest of the system Dock etc. will be responsive (though you would not want to anything Radical while the clone is running).

When Complete you could go to System Prefs and Choose the Clone as a Start up Disk. Viola you have both a back up and Experimental system to work on.

----------------

Note: Other Posters have mentioned that CCC does not offer a actual file verfication feature, thus as a backup tool some might choose XSyncx or Retrospect etc.

The New User approach
 

Well blow me down: I created a new user, booted into it, opened Eudora and configured it anew, composed four emails and sent them to myself, checked messages and picked them up. Opened Mail.app, configured, checked mail: nothing!

Yay, sort of! But what does this mean, o Wise Ones? Are my system prefs corrupted somehow? And why would they be for Eudora but work for Mail?
Well blow me down: I created a new user, booted into it, opened Eudora and configured it anew, composed four emails and sent them to myself, checked messages and picked them up. Opened Mail.app, configured, checked mail: nothing! The way it ought to be.

Yay, sort of! But what does this mean, o Wise Ones? Are my system prefs corrupted somehow? And why would they be for Eudora but work for Mail? Next step?

Thank you for your long-ago suggestion, Anth, I feel sheepish for not having tried it before. And thanks yellow for re-suggesting.

And thanks for the CCC info; it sounds like a great app and well worth the puny shareware fee.

bengreens,

What result from deleting mail from server and not leaving it on the server, as we have suggested?

What result when you send mail from Eudora from your computer? Is mail sent?


Eudora is known to be extremely reliable. Thus, if the mail is not actually being deleted, it is more likely due to some kind of networking issue, such as lack of proper permission to delete data from the server.


Why haven't you contacted your server administrator for support?

What does your server administrator tell you?

The kind of problem you are experiencing should be relatively easy to remedy, for anyone with hands-on access to your server, let alone your email software.

It is a bit of a strecth to continue to rely on the trial-and-error shooting in the dark approach that has been given to you so far. I think in many cases you have been led to bark up the wrong tree(s), and perhaps vice versa, although I realize you and the others are still learning and have good intentions.

Yay So it is somthing in your user Account and Eudora
 

Yay So it is somthing in your user Account and Eudora:)

One simple way to resolve is Archive and install.....
******** More conserative approach will rely on sleuthing for which at the moment too tired to think of new root cause except Disk Related issues.... some concrete repair suggestions below.

Peaved, I'm thinking was tired too and must have written his post while you were writing your good news (***otherwise I am confused as his ?s in my tired state that do not seem to ackowledge the positive tidings:)

To answer your question in a Generic way.

Just as the problem is unique to your system (Yellow and Peaved have no problems with same App) And we ALL prooved together that it is not some strange interaction between Eudora and your specefic mail server account. And now you too have isolated it to just your Default Admin user....

1)If you have not have Go to your Drive Icon, Applications Folder, Utilites Folder and Drag the Disk Util over your Dock (to have ready Access).
Launch Disk Utiltiy and and From First Aid Tab run Repair Permissions, should take around 10 minutes, sometimes longer.

2) Also do not rembember if we have pestered you to run Fsck -y (Disk Check) this is Unix Standard repair Util. In order to run it effectively you have to boot into single user Mode. To run fsck boot into single user mode, hold down cmd and S at boot up) and run the following command /sbin/fsck -y

[Edit] Almost forgot your going to have to do
Sudo init 6
To Reboot

*****You want to run until # of times until you see no error messages, you should report error messages to us if they persist or perhaps if they do not.

3) I would Get Disk Warrior X around $65 It is in most of our opinion the best repair Utility out there. This is regardless of fixing your mail problem.

<grits teeth>

Great to hear BG! Glad we made some progress! See, OSXHints is useful sometimes. :) So it is something with Eudora in your user. Which we will figure out. So.. I still think there's something funked in a .plist or in your Eduora folder. If you're still willing to start from completely from scratch (with Eudora), I can give you a list of all the things to move to a 'neutral' location. Reinstall Eudora, recreate your settings, verify that it works or not, then copy in your mailboxes, signatures, etc.

--

There seems to be some misconceptions about how POP works. So to clear up some confusion so that others can learn, Eudora and Mail.app are being used with POP here. The command to delete mail is a standard of POP, and since both clients use the same standard, both connect to the same port on the server to communicate with the mail server to check/delete mail (port 110 [POP3]), it has absolutely nothing to do with the network. Since both clients connect with the same account & password it has nothing to do with permissions in sendmail/postfix/whatever Earthlink uses as a mail server. While I would agree that Eudora is a pretty robust application, it is certainly not without problems that other applications have. Settings/files do get corrupted.

Just a reminder to all who might have forgotten that this is a forum where people offer help out of the goodness of their hearts. We aren't paid to help anyone, and in many cases, all that can be offered as advice is what has been termed as 'shooting in the dark'. Naturally if any of us were sitting at BG's computer, this problem would have been solved long since. There are varying degrees of computer competency, very often some steps that have been suggested don't get done, don't get done properly, and questions that don't get answered. So we continue to try with goodwill to virtually help solve a problem with someone n miles/km away from us.

Disk repair stuff won't hurt ....
 

Disk repair stuff won't hurt/might help if it is Dir is what is at issue The prefs etc. too though I thought we got most of them already:)

Feel free to use Yellow's to delete list for the Prefs etc.

Yellow you got the list for Assanation..

Re: Disk repair stuff won't hurt ....
 

;) every time i write this word (don't worry, it's not that often) i spell it assination. however, i don't really know what assinating someone really means. :D assassination, i believe, is what we're looking for. and NO, this isn't a whiny post about improper spelling, i just cracked up for about 10 minutes after i read it because it made me happy to know i'm not the only one...

It should be obvious that my remark referred to the network as part of the system and as a whole. It's foolish to say that transferring mail across a network has nothing to do with the network.

Because bengreen's new OS X user account "works" and his previous account doesn't, it suggests some sort of permissions issue, or more likely configuration.

My previous remark about permissions was a little off the mark, I said it more for illustration than diagnostic purposes. Because obviously if Mail deletes mail from the same OS X user account, the issue is more specific.

However, from the server side, it should be more apparent what is actually happening between the application and server, and the server administrator may be aware of server side settings that are relevant to the problem. Thus, the server administrator should provide useful information to help diagnose the problem.

Lastly, it is wrong to assume what port is being used to transfer mail, without explicitly determining the port and confirming its use.


anthlover, it would be a nice trick if I could read posts from the future!


I'm happy for bengreen's getting closer to diagnosing and solving the problem.

As anaside about Post from the Future
 

What I meant is sometimes people writes a Post at around the same time and obviously the multiples Authors will not know about it until After they each post theirs, thus the messages pass by each other with OUT reflecting what was said in each.

And Yet one reading the thread later will not know they were not written in serial order.

----------

Also as I am sure you noticed Yellow and I Each posted in our own way a note in regards to NOT whacking the end user whom we volunteered to help....

I simply attibuted it to tiredness. Yellow as General reminder.

I never said that transfering mail had nothing to do with the network. I said the problem that BG is having has nothing to do with the "network", by which I meant (in this case TCP) packets flying to and fro, the usual definition of network. His network stack is not broken because Mail.app does POP3 just dandy. The server-side is not broken because Mail.app does POP3 just dandy. His Eudora -> network stack interface on his box isn't broken, because a new user works just dandy. Most likely, one of BG's config or a plist is corrupt.

While I won't disagree that the permissions (somehow munged) on/in his Eudora folder in his Documents folder could be a problem, I would expect to see other problems besides an inability to delete email on a remote server.

Sadly since this is Earthlink & surely Earthlink has hundreds of thousands of users using their mail servers over a distributed network, it maybe be difficult for BG to convince a first-line support phone techie to let him speak with someone who maintains one of their mail servers and have him/her/it check the logs for his specific POP requests.

Lastly, let me clarify. POP is a protocol, so all email clients that support POP should follow that protocol. Eudora happens to be one of those clients. Therefore, since Earthlink supports POP & BG is using POP (and POPs 1 & 2 are severely legacy), I think I am very safe in saying that all connections from that originate from BG's Eudora client to check his mail spool for new messages, send requests to transfer mail on a random high port, and send deletion notifications are all done on port 110.
Unless Earthlink has decided to move their POPserve from 110 to another port and forward 110 to it, which seems like a waste of time, but in the end is the same damn thing.

Again, yellow, you continue making assumptions that are only slowing down the process of getting bengreen's problem diagnosed and solved.


Personally, I have no knowledge whether or not "first-line support" at Earthlink can or cannot access such logs. yellow, since you indicate you have no such knowledge, either, perhaps you should consider what is best for solving the problem, rather than arguing about your own assumptions.


There is much assistance the server administrator can provide apart from your preconception that server logs must be examined.

Color me confused...
 

Color me confused...

Since we have Establsihed that Same Software Same computer same Earthlink account, etc. Same Eveything But the Computer User Log .......
****Works aka antoher Admin user ...

***Why are we having a lively discusion about network and Earthlink service etc.

Re: The New User approach
 

Well, honestly, it doesn't mean anything.

As I said many times already, Eudora is an extremely reliable application, it works fine.

And, you provided info that Mail on your computer worked OK. Thus, we have known that whatever problem exists is isolated to your Eudora configuration on your original OS X account and its interaction with your mail server(s).



So far, you have been asked to test deleting mail immediately using Eudora, checking the mail-on-server icons for messages, and contacting your server administrator for assistance. So far, I have not seen any information from you regarding these items.

To this list I will add that you should now compare your new OS X account Eudora settings with your old OS X account Eudora settings, and verify they are identical. Also, you could save your original Eudora Folder somewhere safe and out of the way, and replace it with your Eudora Folder from the new OS X user account. This will transfer your "good" Eudora settings to fix your "bad" Eudora settings. If this does not solve the problem, then the problem is outside of Eudora.