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This "programmed" response in sales training is insidious. A friend decided she actually wanted a set of Encyclopedia Britannica for the children to use. This was in the days of paper books sold door-to-door. She contacted the distributor who sent a salesman.
Instead of simply writing out the order and taking the money he went through the whole spiel. Special offers if you bought today and all. Inducements, closes, the lot. Always remember, as a buyer the salesman is at your mercy. His salary this month is going to depend on him selling so many cars. The GFC isn't on his side. |
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