View Full Version : iTunes Crashes with Get Info
04-18-2007, 04:48 PM
Every time I try to view more information for an item in my playlist via Get Info iTunes crashes. I used Disk Utility to verify permissions and the disk, and it reported no problems. You can download a log for the error at this link (http://www.box.net/shared/grk1xy4ztb).
04-18-2007, 07:35 PM
Do the problems continue from a newly-created user?
As a troubleshooting step, completely remove APE (Application Enhancer) and Shapeshifter from your system. Do the problems continue?
04-19-2007, 03:38 PM
I have completely uninstalled APE and Shapeshifter and created a new standard account. The problem continues to occur though. You can download the new error log at this link (http://www.box.net/shared/zvy7tbt26c).
04-19-2007, 05:42 PM
created a new standard account.
The problem continues to occur
Did this new account create brand new Library files?
Or... was it using the identical Library files (via an
alias) or perhaps copies thereof from the old user?
04-19-2007, 06:08 PM
0x174d1000 - 0x174d3fff Adobe Unit Types a2.0.0 (2.0.0) /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types
Try moving everything out of /Library/ScriptingAdditions to somewhere safe and restarting the computer. Does the problem go away?
Also, move things out of /Library/Contextual Menu Items and /Users/username//Library/Contextual Menu Items. Does that fix the issue?
04-19-2007, 06:28 PM
Hal, the test user created new iTunes library files.
Trevor, I moved, made a backup of the items you told me to move, and restarted but it did not solve the problem in the standard test user account or my standard main account. I did find it interesting that my Home Library folder did not have a Contextual Menu Items folder.
You guys can download a new crash log at this link (http://www.box.net/shared/xjomqgvgrk).
I also reinstalled iTunes but that didn't solve the problem.
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